Name: The Cross Keys Hotel
Address: 1 Park Rd, Milnthorpe LA7 7AB, UK, Milnthorpe, Milnthorpe, Milnthorpe, LA7 7AB, United Kingdom
Rating: 7

Elevator/lift

Smoke-free property

Ticket assistance

All Spaces Non-Smoking (public and private)

Reception desk

General

Non-smoking rooms

Room service

Fridge

Hairdryer

Shower/Bathtub

Shower

Safe (in room)

Rooms

Iron and board

Safe-deposit box

Luggage storage

Telephone

Deposit boxes

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Kitchen

Meals

Free Wi-Fi

Internet access

Internet

Tour assistance

Tourist services

Barbecue grill(s)

Picnic area

Barbeque

Recreation

Parking

Business center

Conference Hall

Business

Location

At the hotel

Room amenities

Blackpool Airport

The Cross Keys Hotel

Milnthorpe

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We booked 10 days ago to stay here tonight, had an email 2 days ago asking us to confirm the booking, only to arrive in Milnthorpe this afternoon to be informed by a passer-by that the hotel had been closed for over 2 WEEKS! 
Not acceptable!

Don't even think about it!

We came in here at lunch time hoping to have some lunch before a family funeral at a local church. The landlord and landlady couldn’t have been more helpful and welcoming. We were the only guests in the pub and they lit us a warm fire.  Even though they were not serving food they offered to make us some chips or cheese toasties or suggested places we could get some food and bring it back to eat in the pub. The flexibility and friendliness of the new owners (9 weeks) was absolutely brilliant. I wish you the best of luck with this pub. You deserve it

Thank you

Lovely traditional coaching inn. Very hospitable and great value for money. 

We called in without booking for a Sunday Roast and we’re not disappointed with the price and quality, well worth a visit.

The dizzy blonde IPA was delicious and well kept, roast was a good old fashioned pub Sunday dinner with a lovely sticky toffee pudding to follow.

A new favourite

From the onset , this little treasure of a hotel surprised me . 
The Landlady was friendly , efficient and good service was had. The breakfast is continental,  the beer is good with a selection 👌.  

A happy atmosphere with a welcoming  feeling .
I would return .

Customer service ON PAR.

The Managers were lovely, as people, and even sat chatting with us (we ate in pub and food was good, mainly frozen, but good portions and reasonable price).
We booked family room for 2 nts inc Bank Hol Monday, but we left before staying at all.

Check in was quick and easy, Manager welcomed us - warm and friendly.
Room, we noticed that beds weren't made up right (sheets hanging off/pillows lop sided) so as we made them, we stripped them to start again and noticed stains on Matress Protector.

Toilet seat completely broken and couldn't be repaired at all. No good for our 3 and 9 yr olds.

Bath dusty and had hairs in that weren't ours, finger could pick up plenty of dirt that shouldn't have been there.

Sink plughole had hair and foil/wrapper in it and bathroom shelf had toothpaste on it. All very easy fixes, but personally, down to a lazy cleaner or no cleaning at all.

Raised issues with lovely Manager, who agreed that it was all unacceptable and cleaner must have rushed.

We decided to eat tea in pub and give cleaner/Management time to put it right. The food and service helped to redeem the awful room hygiene, this is where the 2 stars have been given.

After about half hour, our room was 'done' and cleaner photo'd note to Manager, apologising for state of room and hoped we were now happy.
Not at all, the room and its filth were all the same! Cleaner had merely neatened the bedding, ontop of the dirty sheets! 

Managers notified again and full refund plus money off meal accepted. By this point we were looking for elsewhere to stay. One Manager went to our room to clean himself, but it still wasn't clean, bathroom shelf filthy and by this point, we'd lost heart, as it was nearing 8pm.

Nowhere local had room, so we had to drive back home 1.5hrs, kids were gutted and there were tears.

We paid 103 for all 4 of us and dog for 2 nights, which i knew was cheap, but i also knew the new Managers, who'd had pub for past 4 weeks, might be using pricing to attract folk to stay and give opportunity for great reviews / increase footfall, but unless the cleaning and hygiene of rooms is massively improved, this will never happen.

In my opinion, pub/hotel has massive potential, is in good location South Lakes and pub has a cosy/down to earth feel, but we won't be staying again and we won't recommend the accomodation to anyone.

If the rooms are thoroughly checked by Managers and care is paid to High Touch Points, the rooms would be so much better, but giving cleaner 2nd chance and Manager helping out, doesn't fill me with much faith that we'd go back.

Let down and returned home

We stayed here for a couple of nights to attend a nearby wedding. We needed somewhere reasonably priced and our expectations weren't excessive. I was so surprised; the hotel was a little star of a place. The room was smart and clean,  the continental breakfast was delicious, the pub was spotless and all the staff so friendly. The management had only recently taken over and have clearly worked incredibly hard to get the place to a high standard. If we are in the area again we will be happy to return!

A little gem! Lovely,  friendly little place, excellent free car parking!

Welcoming , friendly and extremely helpful staff. Rooms were warm , clean with comfy beds. Continental breakfast  started our day off nicely. We will definitely be paying them another visit when visiting friends. The manager insisted on taking us to pick our car up in the morning.

B and B in milnthorpe

My wife and I stayed @ the Crosskeys shortly after it had reopened. The hosts, Kelly and Paul, were both welcoming and attentive. This historic hotel had been neglected before they got to grips with it. I'm sure all their hard work will pay off. We'd definitely go back.
Ian - Wirral

Crosskeys Milnthorpe

A heritage property which needs some attention but has a well meaning host and an awesome pub( 100 years of functioning in the same place) with a pool room.

We got a room the flush wasn’t working but we were exhausted to let anyone come into the room to fix it.  So we found a way to make it work and that meant only one person could work it.

We had to check out by 5 am next morning so we made it work. Good takeaways close by. Easy parking validation.  Beds and towels were kept well.

Dear owners if you read this please fix room 4, and preserve the history of the place.

Heritage place

Where to start? 

The first thing I look for in a hotel is the staff. A hotel, restaurant and or bar is only as good as the staff that run it. 

You wouldn't wish to meet a more pleasant team. As soon as you enter, you are met with a friendly smile and positive energy. I was booked in and shown to my room without any hesitation. The room was very spacious and welcoming. It was spotlessly clean and the large window let in plenty of natural light. There was a large free standing bath big enough to drown all my sorrows in, a shower that had more thrust than a 70's disco dancer and a bed that can bounce you to the moon if desired. I laid on it for a moment and woke up two years later, pure comfort is a huge understatement! 

Back to the staff. I have only managed to meet a handful so far and each and every one of them have been incredible. I have spent a lot of time with the front of house staff Emily, Hannah, Naomi, Josh and Holly as well as the GM James. Each one of them laugh at my awful dad jokes, put up with my ridiculous clothing choices and offer words of wisdom when the gin gets too much. You couldn't get a better team in my opinion, they really are as hard working, positive, knowledgeable and dedicated as they come. 

The bar has more spirits than every haunted hotel combined and a wine list long enough to make everyone's troubles disappear. I have tried to make my way through the selection of cocktails and wines but 9 hangovers  later, two falls down the stairs and some offended bar staff later, I am still trying.

I haven't had an evening meal in the resturant at the moment as come tea time I dont even know my name let alone what I wish to eat...thanks to Emily, hannah and naomi for that... but the food looks and smells amazing. I have met most of the kitchen staff and they are a great bunch. Very polite and welcoming. I have witnessed the chefs coming out every now and then to talk to the clients about the dishes. Their customer service and knowledge about each and every dish is unbeatable. 

Wether you are after a romantic weekend away, a night to think about what your did to anger the wife so much or a place to holiday for a week or two with the family, the cross keys is the place for you. 

I look forward to meeting any staff that I am yet to meet, making my way through the rest of the wine list and catching sight of the ghost in room 7. 

Happy stay people!

The Cross Keys Hotel

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