Name: Pilgrim Hotel
Address: Ross Road, Much Birch, Much Birch, Much Birch, HR2 8HJ, United Kingdom
Rating: 9

Smoke-free property

Heating

Garden

Terrace

All Spaces Non-Smoking (public and private)

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Room service

Rooms

Accessibility features

Accessibility

Luggage storage

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant

Snack bar

Packed Lunches

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

Hiking

Recreation

Free parking

Parking

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Gloucestershire Airport

Pilgrim Hotel

Much Birch

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Excellent Food.  We were placed in the breakfast room as I had asked for a quiet area.

The room was cold and one of the hosts was quite snappy but overall the experience was good.
             
Would still come again as the food was so nice but next time will wear warmer clothes! 

Would come again

We stayed for New Year’s Eve and New Year’s Day for their special celebrations. The staff couldn’t do enough for us during our 2 night stay. The food was excellent and the entertainment good finished off with a wonderful firework display. It was tremendous value.

Comfortable hotel with excellent customer service and restaurant food

Only reviewing the restaurant…
Came here for a family festive meal and it was amazing, food was great and service was perfect, thanks so much. There was a great selection of food on the menu as well so everyone got what they wanted. The views over the valley are something else too 

Festive family meal

I wanted a ground floor room and so they swapped me from my superior room which I didn't mind as I had seen the photos of the family room on booking.com and looked really nice. I was told it had a wet room as well.  On arrival the staff were great friendly and professional I went to the room  which was desperate for a refurbishment and totally different to the pictures I saw on booking.com I touched the radiator and it was luke warm and presumed it was because it had just been switched off. The bathroom was awful and I desparate need of an upgrade very dated  and clearly a disabled bathroom with rusting bars etc I had no time to stop as I had made a restaurant reservation. The restaurant felt soulless and the seats uncomfortable although again the staff were brilliant. Dinner was very average with the soup tasting very watered down and the lasagne again having little taste, the garlic bread with cheese was nice though. I decided against dessert and went to the bar area again really friendly and professional staff. I went back to my room after 10 the room felt cold but I knew it was 3c outside and thought the room would warm enough. Within an hour I was so cold and the radiator felt cold I went to reception to complain or get a heater but everyone had gone and they don't have any night staff. Went back to my room and it was so cold and got into bed, the mattress was memory foam and so uncomfortable I really don't think they should be using foam on hotel beds. The walls and ceiling as paper thin I could hear every noise from the room above me. Hours passed and I could not sleep as the room was so cold I was shaking and the bed so uncomfortable and the noise above, they must have turned the taps on 30 times in the night and was all getting to much. I moved to the single bed which at least was a spring mattress either very old or cheap it was not comfortable but better than the double foam. I couldn't sleep and went to reception at 6.55am to see if anyone there and I asked what time breakfast starts as I hadnt slept at all as the room was so cold. I was told 7am and could go through. I went to were I had eaten the night before but it was blocked by a chair and the bar area was so cold I went back to reception for a warm and was told breakfast was in a different room. Breakfast was very poor the only thing I liked was the eggs and the bread for toast. I left as soon as I could so I could get back and try and have a sleep before check out. I managed 40 mins sleep and that was by deciding not to have a shower. On checkout I told the receptionist how little sleep I had and shocked they keep the heating off all night in the bedrooms when we are in winter and it's so cold outside even reception wasn't very warm. They hadn't knocked the downgrade in my room change but I didn't complain because they did try and accomadate my request. When I left I found a parked area and managed to get two hours sleep in my car. Very disappointing stay. They got great staff and a beautiful building on the outside but it's desparate to have some money spent on it. They also need to consider their customers on cold evenings.  I only gave one star and that was for the staff  who themselves deserved a five but this review is about the overall hotel stay. 

Tired and dated and very cold. 

We booked a table for my partners birthday after driving passed The Pilgrim Hotel and thinking it looked a really nice location. Another added bonus is that they allow dogs in their bar area! 
The service from the minute we walked in the door was exceptional! We were greeted by 3 staff…. One of whom had a box of dog biscuits in her hands and straight away asked if our dog was allowed a treat… or six! 
We were seated in the bar in the window, when we got to our table there were more dog biscuits for our dog on the table. 
We were served quickly and the food arrived not long after. My partner has steak and I had seared chicken supreme…. The food was outstanding! Fresh, tasty and very well cooked and presented! We both had sticky toffee pudding for dessert which again was amazing!
Cannot recommend the Pilgrim enough!

Amazing food, friendly staff, great service

Two night break staying in Rectory room 5.Very comfy,clean and tasteful decor.Views from the 3 windows were of the garden and valley.We were surprised not to have any drawer space or bottled water in this lovely superior room
We ate in the restaurant one evening and the steak meal was superb, cooked exactly as we ordered. The cooked breakfast was cooked to order and was hot and tasty, using quality local produce. The cold buffet was simple but enjoyable and Mrs M was very pleased to have tinned grapefruit!
We would happily return.

Birthday break

We have just returned from a two night break at this lovely country house hotel. We had great breakfast each morning and excellent evening meals.
First floor room was warm and comfortable with great views.
Hanna and all the staff we encountered were friendly and eager to assist if anything was required. Will definitely stay again



What’s not to like?

Rather tired building. Poor sound insulation in bedrooms. Every movement can be heard from upper floor. W-fi virtually non-existent. Low caliber staff. No alternative to duvets provided. How do people sleep under these things?

Disappointing

Emily and the staff were brilliant. Accommodating, attentive, friendly and helpful. The rooms were fantastic and the food was excellent. Highly recommended. What more can I say. Would definitely come back. 

I'd come back

Visiting family and went in for lunch, the food was good, sat in the conservatory was a little nippy, I know it winter but I think they could tidy up outside  a little bit, such stunning views across golden valley.   Menu needs updating but still taste good

Pilgrim Hotel

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