Name: The Lodge
Address: Red Hall Lane Halmer End,Red Hall Lane, Newcastle-Under-Lyme, Newcastle-Under-Lyme, Newcastle-Under-Lyme, CW11 1RS, United Kingdom
Rating: 7

Smoke-free property

Heating

Garden

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Wardrobe/Closet

Toiletries

Rooms

Iron and board

Telephone

Iron

Services and amenities

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

Free parking

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Delta Force Paintball Holmes Chapel

Manchester Airport

Manchester United Museum

Old Trafford

Whitworth Art Gallery

Manchester Museum

Manchester Conference Centre

Manchester Palace Theatre

Museum of Science and Industry

Manchester Central

Manchester Central Library

Manchester Opera House

Manchester Art Gallery

Albert Square

People's History Museum

Piccadilly Gardens

Royal Exchange Theatre

Exchange Square

Arndale Centre

Manchester Cathedral

National Football Museum

Etihad Stadium

Hawarden Airport

Liverpool John Lennon Airport

Sefton Park

Wavertree Botanic Gardens

Liverpool City Church

Philharmonic Hall

Liverpool Metropolitan Cathedral

Liverpool Wheel

World Museum Liverpool

Albert Dock

Anfield Road Stadium

Museum of Liverpool

Port of Liverpool Building

The Lodge

Newcastle-Under-Lyme

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We break up our journey, nowadays, from the South Coast to the far North rather than travelling for what would be  more than a normal working day and have tried staying in various, convenient locations so this was our first stay at the Boar's Head.

We stayed a few days before it was closing for a major refurbishment so, although some of the Decor was a little tired, the staff were first class and the food was excellent, comfortable room and a lovely spot - well done.

(Completely different to the experience in another of Mitchell and Butlers' emporia in Hampshire but that's for another review - M and B, just a head's up but you might want the Bear's Head staff to travel to Hampshire and teach Customer Service!!) 

A night's Stay

We have stayed at The Bear's Head, Sandbach several times without a hitch, but this time it was the pits. The first time we have ever paid over £100 per night and after complaining to the breakfast staff about the room, we expected it to be put right for our second night. As I explained to the staff, from the least to most important
1.No toilet holder in place, just brackets
2. No toilet brush
3. Shower head just wouldn’t stay in place, neither of us are 4ft tall
4. Bottom part of shower missing
5. Two chairs covered in stains, looked as if they hadn’t been cleaned in years
6. THIS IS the one - My wife said the pillows smelt off. She took off the pillow cover, there was no pillow protector, the pillows had large, small varying in colour, yellow stains and they smell horrible.
So you would think that the Bears Head would rectify this, but no, all they did was change towels that didn’t need changing and left the two pillows without cases on show and pushed the twin beds together!!!!!!!
The one positive was the breakfast, which costs extra, breakfast was well cooked, well presented, a high 9 out of 10. But the second day they couldn’t do poached eggs or avocado, that’s half their menu!
If you are going to come back with “we are going to refurbish in September”, think again, we can accept a lot of things being wrong, but not cleaning chair seats or keeping pillows clean is a no no, it’s disgusting!


unclean

I understand that it's due to be refurbished later on this year, but the staff were not that amicable,  there was a very off hand attitude all round, the best one we encountered was Sylvia the cleaning lady, she was a little gem, and we enjoyed chatting to her on Sunday morning breakfast. We had booked in for the 2 evening meals on our stay, with advice to book a later sitting on the Sunday, by the time we were seated there was barely any food left to choose a 3 course meal from. They sorted this by giving us complementary meals, these were not great but were gladly received as we were by then extremely hungry. We were the last seated in this restaurant to eat, we went to pay for our drinks at the end of the meal and was treated to a very off hand wave of the hand and a tone of voice that wasn't pleasing, there was  no 'I am sorry you encounter the troubles tonight' the tone ' was uncomfortable ' to say the least. Our room was lacking light bulbs, the pipe from the toilet was leaking over the floor, AND might I suggest  you asking your guests to leave quietly, not to slam their car doors, and chat and smoke outside your downstairs bedroom windows. The staff need a lesson in politeness. A shame this visit was spoilt in this way, as the building has some wonderful features.

Not good

Cheap cheerful, needs alot of TLC  decoration and finishings leave alot to be desired in the rooms, at clean - not worth the money as stayed in better accommodation  star rating maybe 3 not that great 

Alright not recommended for the accommodation, but friendly welcoming staff 

We went for a 30th wedding anniversary, with family and friends, 8 of us all together. 
Food more than lovely, slightly slow on the drinks but other than that, no faults. Will look forward to coming again. Lovely time. 

30th Wedding Anniversary Meal.

This is one of the worst hotels I've ever stayed at. We had booked a 3 night stay when we arrived they had lost the key to the room so gave us another room. The room was dusty mould around the window frame light fitting hanging off the wall the shower trap full of gung and hair. So went back to reception and she gave us another room which was away from the main hotel. At first glance looked ok so we unpacked we then noticed the windows didn't shut properly so you could feel a breeze and the mattress omg you could bounce a ball off it it was so firm but we had been travelling for over 5 hours and couldn't be bothered to change again so we padded the mattress by laying pillows on top of the mattress so we could sleep. After our stay I reported this to head office who in turn got the hotel to call me, when it rang I picked up the phone as soon as I did they put the phone down so tried calling back using my mobile which is what they called me on did this twice no answer so I then used my landline which shows private number on their end guess what they answered she then told me the hotel manager is off till Monday and will call me then it's now Wednesday still no call. I think they are just trying to ignore this and deal with it so I will be getting in touch with trading standards and health and safety they shouldn't be letting rooms out that are in such a bad way sorry unforgivable 

Avoid bad rooms nothing like the pictures

Good points-
Staff generally friendly (not so much at breakfast)
Good evening meal 
Nice pub atmosphere
Family friendly 
Breakfast meals of a decent standard with plenty of choice 

Bad points-
Boiling hot rooms, to the point where we couldn’t sleep even with the window open. It was 9 degrees outside so not sure what was going on.
Breakfast - only normal tea & coffee was included. The coffee was cold and then non existent for a good ten minutes. Eventually I took the pot to the not so friendly lady behind the bar.
Juices were empty and not refilled even though the waitress must’ve seen this when she replaced the coffee. There was only three tables eating breakfast so not sure why they were too busy to refill anything.
The Room- the sofa bed was not fit for purpose. The most old uncomfortable mattress we have even slept on. The beds weren’t even made property. The sheets had just been thrown on, not even tucked in. 
The room was very shabby. There were cobwebs and peeling wallpaper. Huge cracks in the walls and a thick layer of dust around the bottom of the room. 
Bathroom - disgusting. The shower stunk. There was mould around the top of the room. The sink had a huge crack in it. No bin in the bathroom, essential when you have a family room - no consideration for kids still in nappies. 
Price - we paid £139 for a family room including breakfast. Not worth it. You would get a cleaner room at a Travelodge. 
Wouldn’t stay again.

Some good points but a lot of room for improvement

Have stayed previously in the courtyard area, this time had room on ground floor of the pub. Room was spacious,  warm and spotlessly clean. The bed was very comfortable.
Enjoyed drinks by the open fire in the pub area, which had a lovely festive atmosphere.  Would definitely stay again. 

Lovely stay

We stayed here en route North, but would probably find somewhere else next time. The place is historic, but in need of renovation. The staff do their best but the whole experience seems somewhat dated.

Dated

The Bar staff were great very friendly and great hosts lovely atmosphere. 
Breakfast definitely need more staff the was a constant shortage of everything Coffee, Mugs, Fresh juice and Milk No marmalade or jam no fruit or cereals. Cooked breakfast was ok 6/10 presentation needs more work. 
The bar area is cluttered and needs tidying with a hoover propped against the bar. General house keeping needs doing.
The rooms were ok need modernising and updating bathroom’s definitely tired and shabby towels thin and rough. 
Too many key fob doors. When carry cases and my husband who is blind not enough hands to
Cope with all the locked doors. 
Needs to be simplified. 
It’s ok but could be so much better with more effort and attention to detail. 6/10

The Lodge

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