Name: Grainger House Hotel
Address: Roselodge House, Benwell Lane, Newcastle-upon-Tyne, Newcastle-upon-Tyne, Newcastle-upon-Tyne, NE15 6RU, United Kingdom
Rating: 4

24-hour reception

Smoke-free property

General

Luggage storage

Services and amenities

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking

Location

At the hotel

Nuns Moor Park

Newcastle International Airport

Teesside International Airport

Grainger House Hotel

Newcastle-upon-Tyne

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Arrived at our hotel and the security bloke told us that this hotel shut down a year ago…. We rang that morning to see if we could rearrange as we had heavy snow near us and he said no?? So they answered the phone in the morning but didn’t answer when we were sat outside wondering why we were able to book a room for a hotel that has shut down. We then had to pay an extra. £80 to stay in a travelodge. Although, looking at other reviews I think it was a blessing!! 

THIS PLACE HAS SHUT DOWN DO NOT BOOK

Our rooms were cancelled 17 hours before check in on new years eve supposedly an electricity fault but rooms were still being advertised online I was a regular customer and always booked at least three rooms but never again 

New Years Eve disaster

I didn't actually get to go but from the other reviews, that's just as well.
I was booked in for a Saturday night with my family as we were due to visit Newcastle for their Uni Open Days.
I rang on Thursday - so 48 hours before we were due to arrive - to confirm check-in times and was told that all bookings had been cancelled to make way for another, bigger party! I asked to speak to the manager, who very conveniently wasn't in.  
When were they going to inform me?? When I arrived after my drive up from Liverpool?
Unbelievable.  I'm awaiting a response to an email sent to them...I won't hold my breath.

Booking cancelled 48 hours before arrival - only found out because I rang to confirm check-in times

We walked in and walked straight back out🤣 Avoid at all costs!!!! If I could rate it below terrible I would. The place is so so scary and looks like it’s a drug den. Cigarette burns all over the sheets and broken shower screens! Honestly would rather sleep on the streets..:

Avoid!! So scary looking and an off vibe.

Disgusting! 
Different on the pictures and reality is awful...
Smelled bad, was dirty and nobody cleaned, 
towels was dirty and the toilet was without light.
We had another toilet and bathroom on another floor and was the same dirty ans smells like 💩.
In our room was two chairs, two 🖥 🖥 and they wasn't worked. Without wi-fi and 
For this price I didn't expect too much but they lied about the rooms with fake picture and that was not correct.

Fake pictures!

Booked for 2 nights, left after 1.  Wish i could say the reviews online are wrong but they are correct -  black mold in the shower, noisy and creepy at night, no hot water. Even found cigarettes in my room on the door and under the bed for whatever reason. Towels had yellow staints on them
Don‘t stay here, even if you think the price is cheap as a solo traveller, it‘s not even worth the £30. 
only good things - Bed was okay and the receptionist was friendly and willing to help

Disappointing, dirty and scary

Please don’t stay here, we arrived and found drugs (heroin) in the bathroom. We went to reception to inform him and obviously wanting to leave and were only offered another room. The whole place was obviously some drug den with cagey people around. Please just avoid this place. It is not worth it, the beds were filthy and the towels were all random colours and weren’t clean. We just wanted somewhere to stay close to the airport as we were flying early. We ended up getting a cancellation in the Britannia after calling them as they were fully booked previously.
We were refused a refund. We were here for 4mins.

Pre airport last min stay. Horrendous, scary, unhygienic, vile

This hotel has everything you need, a sink with a hole where you can wash your hands and feet at the same time, of course. Like wildlife? This place also has its fair share of dead moths and bedbugs lying around. If you’re short of some gear for a party there’s guys outside all night that can sort you out. We weren’t bothered that the TV wasn’t working because looking out the window was like an episode of Top Boy, made us glad the curtains wouldn’t close. Also, this fine establishment comes equipped with plenty of mould if you’re looking to boost your immune system. One drawback would be that they don’t serve breakfast, but there’s plenty of food residue lying on around in the drawers if you get peckish. Luckily the plug sockets don’t work so there’s no need to worry about being electrocuted by the exposed wiring.

Not Bad for a halfway house

I know it was a cheap nightly rate but a cheap rate does not excuse the horror show that was presented on arrival. 
I was given the key for room one, there was black crumbs and hair all over the 'clean' bed. Dead flies on the window sill, hair stuck to the toilet, black marks in the sink, dirty foot print in the shower and a black mould shower trap, topped off with congealed toilet paper in the shower drain.

After speaking to the manager/owner, he agreed that this was not acceptable, calling in the cleaning, who proceeded to argue with him in front of me, denying it was dirty. I was reassured by the manager that 2 cleaners would go into the room and clean it fully when I was out, ready for my return. 

On return, 8 hours later the cleaners had changed the linen, which still had hairs on it and cleaned the shower cover, no other cleaning had been done.

After speaking to the new on shift manger about how I would not impressed with this supposed clean. He agreed to move me to the only free room (double not single as I had booked)

He walked in and said, "see, nice and clean!"
Let's just say it was not! 

Black mould on the grout, empty shower gel container in the shower, empty loo roll on the window sill, black mould in the shower, hairs on the bed and a remote control covered in dead skin and dust.

I was too tired to ever argue, I slept full clothed on top on the bed and did not use anything in the room.

At 1am the conversation took place about the wifi signal being down and at 4am a large group who had been to a local festival, had had a good drink and proceed to tell each other how much they loved each other for over half an hour.

As you can imagine, I did not sleep well and left at 7 am tired and grumpy.

No amount of money and time will ever get this place back to being habitable.

Do not stay hear, do not waste your money and if you do, get a tetanus jab!

Needs knocking down 👎

Unfortunately this was a very poor experience. Upon arrival at 14:15 I was made to wait until 15:15 to check into my room (check-in was 14;00) due to this I missed a prior engagement. The room itself was smelly, dirty and not cleaned. A rowdy group of stag doers had overtaken the lounge so I was sat on the single chair outside of reception. The noise was unbearable during the night… the BIGGEST waste of money I’ve ever spent. And I’ve been to some rotten back alley locations in the middle of Africa. 1/5 is kind. DO NOT VISIT.

Grainger House Hotel

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