Name: The Carrington Arms
Address: Cranfield Road, Newport Pagnell, Newport Pagnell, Newport Pagnell, MK16 0HB, United Kingdom
Rating: 9

Smoke-free property

Garden

Terrace

No elevators

Electric car charging

General

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Free parking

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Milton Keynes

London Luton Airport

Wycombe Air Park

Oxford Airport

Loftus Road Stadium

The Carrington Arms

Newport Pagnell

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My husband and I were recommended The Carrington Arms by a relative who had recently visited. So, we had to go and see for ourselves what it was like. We invited friends with us and had our first visit to The Carrington Arms last week. We were not disappointed! 
The food, service, atmosphere - everything! Was fantastic. Thank you to Sophie, our waitress who made sure we knew exactly how the menu worked, invited us up to meet the chef and ensured our visit was one to remember. 
Thank you! We will be back. :)

Fantastic!

Brilliant stay at the Carrington Arms in a lovely, cosy room with modern amenities.
We tried the restaurant, which was bustling, well laid out, with a great atmoshere.  The chef cooked our steaks to perfection.  Our server, Aimee, was so friendly, helpful and smiley, we loved our experience and special meal.  Thank you to everyone.

Brilliant stay!

Excellent food especially choosing your own cut of meat for chef to prepare the way you like it! Service was friendly and fast. Highly recommend the risotto - it was delicious and full of flavour. Large menu to choose from and a great atmosphere!

Carrington Arms dinner

Our 43rd wedding anniversary date night. Fabulous service and amazing food. A bit noisy as a group of American business men in. Our waitress Caitlin was superb and needs to be awarded for her brilliant customer service. Will be back 

Special meal 

Cannot be faulted, excellent all round. Stayed on a b n b basis and used the restaurant.  More than adequate rooms , nothing fancy but all your needs met,clean well-maintained. 
Bar was good, with fair selection although a level up price wise on up North where we come from in comparison to similar establishments.
Restaurant met expectations after choosing our stop based on reviews .Steak cut to your requirements was pristine. The sweets where a level up and a good price.
Breakfast was again from the top drawer, ample choice of quality cooked to order.
Service is as important as the food and both fulfilled levels above our needs. 
Well run quality hotel/restaurant with high levels of service and  food.


No faults

This review is based solely on my personal experience and not that of the rest of our 12 person group.

I wasn't going to post a negative review until we received an aggressive and factually incorrect email response to a private email sent to the director of this establishment, Peter Dodman.

Having had good  experiences previously our group of 12 attended to celebrate my Brother's wedding. We booked 4 rooms.

I fully expect a response to this review which may well be rude and contain inaccuracies but here are the actual true facts.

I ordered a large, 16 ounce rump steak which was served in good time. The steak was in two parts and as I started to cut into the smaller part I could not cut through the sinew. At this point the waiter came over to check if our meals were satisfactory. As it is not uncommon for parts of a steak to be tougher than others I said yes.

Matters got worse as the larger steak was exactly the same. I struggled to even cut into it, instead trying to tear it apart to find some edible section.

Peter will allege that the staff saw I was struggling to eat my meal and came over to speak to me. This is not true. He will also say that I should have complained when the serving staff brought fresh drinks some 10 minutes later. By this time I had decided that I did not want to be eating alone as everyone would have finished by the time my problems had been resolved and it was a celebratory evening and I didn't want to spoil the event. 

When the waiter took my plate I said that the steak was inedible. Shortly afterwards he returned and said nothing could be done about it. At this point I asked to speak to the manager. So as to not upset our party or any other diners in the restaurant I asked that we discuss the matter away from the table. The manager was quite curt and reiterated that nothing could be done. We had a polite exchange and she said she would phone the owner. The implication here being that she cannot make decisions without his permission. And this is the case as the email from Peter said “I have the ultimate say as to what happens in my restaurant and how much of my money my team can give away.”.

A few minutes later the manager returned and said we could have a £10 discount. I have never known a restaurant do this before. On a total spend of about £1,200 I could not believe they would not refund the entire steak.

Peter's email says "I allowed my duty manager to remove £10.00 from the bill to save her having to further pacify the backlash towards her”. This is an absolute lie. Our conversation was not in any way confrontational.

The next morning we discovered that our shower did not work and when my wife reported the fact there was a cursory apology.

I do expect a rude reply to this review but I would ask you to bear in mind that Peter does not appear to have good customer service skills as reflected in his email to my wife. You may visit the establishment and have a fantastic time but be warned that if there are any problems you will get very little sympathy from the staff.

Solely as a result of the email from the director, my wife and I and our 8 children and partners will never visit again.

Extremely rude owner

Experienced the best steak I have had in ages
Visited for the first time after recommendations from friends. 
Reasonable value for money and good service. Lovely building too. 
Being able to go the the counter and choose your cut of meat is a great idea.

Fabulous steak!

I have stayed at this pub twice, both times due to working in Milton Keynes, and on both occasions the staff have been faultlessly polite and friendly.  The rooms are clean, modern and very spacious and (which is a real treat in a standard hotel room) have fridges!  Each room also has a coffee machine and a supply of coffee pods, which again felt like a bit of a luxury.  The food is excellent too.  The Carrington Arms is my accommodation of choice now when working in the area and having tried many other options in the past (both good and bad) I am pretty well qualified to make this decision.

A real treat

Had an accessible double room with a walk/roll in shower.
Room was a reasonable size, but maybe a little tight if you were in a wheelchair ( I am not) big , comfortable bed. Very very clean…. Shower room was amazingly big with double door entrance to shower….
Only downside.. I would like to see a seat in the shower ( maybe folding against the wall) and a small shelf to put shower gel, shampoo, these had to be on the floor…. I cannot stand for more than a couple of minutes without help so it was a bit difficult for me personally ….

Accessible room

I have beeb here before and found to to be pleasant with the food good. However I went with some friends on Sunday and was disappointed to say the least.
The service was terrible, There were customers who came in after us and were geeting thier meals before us. The starters were minimal, for example I ordered whitebait and received 6. The main course was overcooked on two meals.
The standards, service and quality were certainly below other visits.

The Carrington Arms

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