Name: The Esplanade Hotel by Compass Hospitality
Address: Esplanade Road, Paignton, Paignton, Paignton, TQ4 6EG, United Kingdom
Rating: 7

24-hour reception

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Rooms

Luggage storage

Services and amenities

Restaurant

Snack bar

Packed Lunches

Meals

Free Wi-Fi

Internet access

Internet

Parking

Fax and copy machine

Business

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Pirates Bay Adventure Golf

Paignton Ferry Terminal

Geoplay Park

Fairy Cove

Dartmouth Steam Railway

Paignton Beach

Paignton Pier

Goodrington Sands Beach

Goodrington Station

Splashdown Quaywest

Exeter International Airport

Plymouth Airport

The Esplanade Hotel by Compass Hospitality

Paignton

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We had booked with Esplanade Hotel through Shearing's six weeks in advance as self drive midweek week break Monday - Friday. One week before our departure we were contacted to be told we were relocated to another hotel a few streets away further from the seafront. As my wife has a mobility problem this was unpleasant for her everyday walking much further than intended. Also the hotel we were now in was inferior in its size and the room we were given was a small box room. We are extremely unhappy and disappointed to be treated this way after we had fully paid up weeks in advance to be turfed outof the Esplanade Hotel before arrival,  obviously to allow for coach loads of guests. There had obviously been overbooking.
We never got chance to step inside the Esplanade and now we never will. We were treated in a disgraceful way with no real apology from anyone. If there was as I suspect a difference in the price of these two hotels and we paid more than the cost of the one we were moved to we should have been compensated, which we have not been. Absolutely  terrible experience for us being pensioners  who just wanted a quiet holiday ended up being transferred into a hotel with a bunch of rabble at the Queens Hotel.

Robert and Judith Radford

Badly Treated by Shearing's with booking to Esplanade Hotel

What  a disgusting  place.  Used as a hotel for men who come from France in boats. We were shocked at the state of the place. Filthy dirty and unwelcoming. Whatever went on here is not nice. It needs knocking down. We couldn't believe thst Shearings would use this hotel.

Awful place

The esplanade Hotel in paigntion is in a good location. It is near to the train and bus station and near to the town, harbour and seafront. That is where the positives end. The hotel exterior is visibly deteriorating. There are signs of poor maintenance everywhere. Flaking paint, rotting wood, old windows, propped open fire escapes etc. 
There is clearly no reason to stay within the hotel as what appears to be the current clientel (apparently exclusively young &male)
sit around outside the hotel playing with smart phones, smoking and leering at young women who are walking by, making the whole area feel very uncomfortable.
This hotel is by far the least desirable looking of any in paignton and there have been news stories in local media reporting that even non paying 'guests' are disgusted with the food that is on offer.
The hotel is so bad that the local community are currently 'reassured' by the platitude that there is "24/7 security" at the hotel. Whether that is to protect the hotel or protect the local community from the current residents of the hotel is unclear.
No other hotel in the area needs this.
In a nutshell....paignton is a great place to visit....but, stay somewhere else.

Desperately in need of renovation

From the outside it looks awful.
Wouldn’t dare go in there..
The place should be wiped of the face of the lovely seafront.
Paignton is lovely but just don’t chose this dive..
You will regret it……………..

Awful 

This hotel is disgusting it is filthy not maintained and. U will be bitten by bed begs I got bitten really bad on my back see photos
Our room was absolutely disgusting and a disgrace we were there for 3 nyts and not. Once did house keeping clean our room it wasn't even cleaned when we arrived

I reported this to 3 different nyt porters the night porter on Thursday nyt even had to go get me towels because housekeeping couldn't be bothered

It's an absolute disgrace I wrote formal complaints to the hotel demanding a refund they tried to call me a lier and refused I've now taken this further this hotel needs shutting down and fumigation

The housekeeping staff all need sacking immediately they are clearly not doing there jobs every morning they were sat outside the front drinking and smoking
The staff have rooms at the hotel so sit and get drunk at nyt we witnessed this ourselves they actually make u feel unwelcome and intimidate u

And the nyt porter went and helped. Himself to alcohol when he was supposed to be on shift then sits on the sofa with his feet up watching TV

It's like an. Episode of faulty towers

AVOID AT ALL COSTS FOR YOUR OWN HEALTH!!

AVOID AT ALL. COSTS

Staff were rude and entitled on approach. The rooms were dirty and had no privacy. The bathrooms were uncomfortably small, this hotel is not as advertised. The only thing this hotel has going for it is the location.

Awful

Arrived a little earlier than expected, it wasn’t clear where we could park so I went in to ask….I was checked in by a really friendly guy on reception.
It was £6 to park for the night and was told anywhere in front but not the coach parking spaces.
From outside the hotel looks very tired , the “Bay” part of the hotel name was missing along with lots of paint on the steps etc…

We were pointed in the direction of the lift to go to our room on the second floor.
On arrival the room was clean, apart from the heart confetti we came across.
We struggled to find sockets to charge our phones and use hair tongs. It would appear there are just two sockets available to use - one for the telly and one for the kettle. To have the fan, that was provided, on meant we couldn’t charge our phones, book the kettle, watch tv or dry hair without making sacrifices!
Other sockets were not accessible as they were behind the bed where the lamps were plugged in and the bed would need pulling out.

The bathroom was clean but the shower was something else…..it felt like a lifetime for the shower to warm through, I actually thought we had no hot water and when it did it was scolding and took a while to get the water to cool back to an adequate temperature.
Additionally, there wasn’t anywhere to put your towel close by whilst using the shower and nowhere for your clothes to go - maybe a small table in the empty space by the shower? ( room 214)
A telltale sign of very poor water pressure was when we were unable to flush the toilet twice in a row!

We decided we’d use the stairs rather than the lift to go out…..no wonder they point you in the direction of the lift, the corridors are very long, narrow and depressing, the floorboards made so much noise! Anyone that used the lift during the night meant we were woken by the floorboards!
The breakfast was lovely! Reason for 3 stars, the food was hot and there was plenty of choice, the staff were very attentive offering tea and coffee.
We would’ve spoken to reception at check out but they were busy talking trains with another guest, so we just dropped our key and left.

Tips to the hotel- open the bar so guests can sit and have a drink when they arrive, we only seen the bar open in the evening when we came back from eating and having a few drinks out, elsewhere.
Get on and refurb the hotel- you had months during lockdown….dated wallpaper and plaster hanging off the walls just isn’t attractive for the price paid. Creaky floorboards, really? We’re not taking the odd floorboard, we’re talking all the way through the second floor between the stairs and the lift!
Get some sockets in the rooms or offer guests multi socket extension leads.

Your staff are a credit to you, every member of staff was friendly and helpful.
We wouldn’t come back however without the hotel being updated, your not a budget hotel but everything within your hotel says you should be.

Huge Refurb Required - stop promising and get on with it!

Great location, perfect for a wander along the seafront, the harbour etc. greeted by a very friendly helpful lady when we first went in to check we’d parked in the right place, then when checking in later in the day by a friendly, helpful man. Lovely staff in the restaurant at breakfast. But I’m afraid it stops there.  I appreciate post covid etc, also change of management I believe, but the hotel needs a awful lot of attention. Damp patches, wall paper peeling in many areas, particularly corridors (rather narrow claustrophobic ones, but accept its an old building) couple of holes in the ceiling. The room itself was boiling hot, we closed the curtains whilst out to keep sun out, but returned to them open again! Very small room, tiny tv that lost reception regularly, used coffee cups very dirty and kettle was awful, needed washing! Carpets dirty and bathroom not overly clean, mould visible. Apparently the room had been cleaned but there was various bits all over the carpet, wrappers and a packet of Rizlas on the side! The floors are incredibly noisy, sound from other rooms extremely clear. No soap in dispenser in bathroom but was filled when asked. Sitting in the bar, there were signs in the tables advertising stone baked pizzas available there, when trying to order one was told they won’t do them during evening meal times, it was dinner in the restaurant only. Don’t advertise something you can’t do. Sitting in the hotel lounge the day of departure I asked if we could drinks, ie, a coffee, only to be told ‘sorry, we have no one here to make one’!
Overall disappointing, needs a lot of work.

Wouldn’t stay again.

We booked here as I needed a break from my 3 disabled children.. it was the hottest day of the year and was told we couldn't have a fan in our room, there was one little window at the top that we could open but it was so hot , we had to keep showering in cold water as it was so bad in the room, in the end we slept in the car for 2 hours then went back into the hotel managed to sleep for 40 mins to be woken up to someone slamming doors in the hotel and a man in the hotel behind dragging plastic crates down the pavement at 5am.. was a break at all was a nightmare.  dirty tea area in the room didn't see this until 5am when I went to make a cup of coffee as I lifted the cups there was tea that wasn't cleaned up and all in the cups.. I've asked for another stay at the hotel to see if its any better for us as we are always travelling to paignton but havnt yet compensated for our nightmare night as yet, and no reply from the manager..

Horrible stay

The photos on booking.com do not resemble the hotel
The hotel needs a refurb - paint/wallpaper coming off the walls/ceiling 
The rooms smelt musky
The windows were dirty
Not enough sockets to charge your devices 
The shower was very very small, old and the water trickled out the shower end
The ceiling were discoloured resembled previous leaks 
The beds were uncomfortable
Maid service only once in 4 days
Half of the food was gone at the buffet breakfast - which didn’t get replaced when asked
The car parking was 6 pounds a day
We did complain and moved rooms but the room wasn’t  much better

The Esplanade Hotel by Compass Hospitality

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