Name: The Esplanade Hotel by Compass Hospitality
Address: Esplanade Road, Paignton, Paignton, Paignton, TQ4 6EG, United Kingdom
Rating: 7

24-hour reception

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Rooms

Luggage storage

Services and amenities

Restaurant

Snack bar

Packed Lunches

Meals

Free Wi-Fi

Internet access

Internet

Parking

Fax and copy machine

Business

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Pirates Bay Adventure Golf

Paignton Ferry Terminal

Geoplay Park

Fairy Cove

Dartmouth Steam Railway

Paignton Beach

Paignton Pier

Goodrington Sands Beach

Goodrington Station

Splashdown Quaywest

Exeter International Airport

Plymouth Airport

The Esplanade Hotel by Compass Hospitality

Paignton

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Really pleased with my three night stay while enjoying some of the SWCP. I found the staff all to be excellent, the bed comfy and lashings of hot water. The common areas were all nice . Even enjoyed the entertainment on one evening .The room was large and perfect for my needs. At this price point I was pleasantly surprised. Especially after reading all the negative reviews. Some of which describe a very different hotel to the one I found.

Good Value Hotel

We stayed in this hotel at the weekend with our 6 year old son and thought it very nice. The staff went above and beyond and were always on hand if you needed anything. The hotel and room was very clean and comfortable.

Very pleasant place to stay

hotel right on sea front close to resturants in harbour area staff very friendly two sisters on reception from stoke on trent where i come talked about love oatcakes rooms were clean although bathroom small breakfast had good variety willsend some oatcakes to staff for a good weeks holiday

stayed 18/7 to 22/7

The 3 of us arrived Saturday, to leaving on the Monday over bank holiday. And I do say the hotel is good value for money, welcoming, and accommodating. Could perhaps do with some updating, but most places do. 

A special mention to vinnie, the night Porter, ever so helpful, and a pleasure to speak to. The bar was shut, I asked if it was possible for a couple of evening drinks, to which he himself went an served, to then putting it in the room to pay when we left, and after a small chat with him was a pleasure to meet him.

Excellent location right on the sea front. The hotel is a little tired looking but it and the rooms were clean and tidy. Very comfortable bed.  Breakfast was good although fried tomatoes instead of tinned tomatoes would be my only recommendation for improvement in that department. All in all not a bad place to stay and is value for money.  We were a group of 7 some of whom were elderly and not very mobile. The hotel was helpful in ensuring those who needed it got a ground floor room, although a lift is available. Would I stay there again?  Yes, I would.

An excellent sea view

Arrived a little earlier than expected, it wasn’t clear where we could park so I went in to ask….I was checked in by a really friendly guy on reception.
It was £6 to park for the night and was told anywhere in front but not the coach parking spaces.
From outside the hotel looks very tired , the “Bay” part of the hotel name was missing along with lots of paint on the steps etc…

We were pointed in the direction of the lift to go to our room on the second floor.
On arrival the room was clean, apart from the heart confetti we came across.
We struggled to find sockets to charge our phones and use hair tongs. It would appear there are just two sockets available to use - one for the telly and one for the kettle. To have the fan, that was provided, on meant we couldn’t charge our phones, book the kettle, watch tv or dry hair without making sacrifices!
Other sockets were not accessible as they were behind the bed where the lamps were plugged in and the bed would need pulling out.

The bathroom was clean but the shower was something else…..it felt like a lifetime for the shower to warm through, I actually thought we had no hot water and when it did it was scolding and took a while to get the water to cool back to an adequate temperature.
Additionally, there wasn’t anywhere to put your towel close by whilst using the shower and nowhere for your clothes to go - maybe a small table in the empty space by the shower? ( room 214)
A telltale sign of very poor water pressure was when we were unable to flush the toilet twice in a row!

We decided we’d use the stairs rather than the lift to go out…..no wonder they point you in the direction of the lift, the corridors are very long, narrow and depressing, the floorboards made so much noise! Anyone that used the lift during the night meant we were woken by the floorboards!
The breakfast was lovely! Reason for 3 stars, the food was hot and there was plenty of choice, the staff were very attentive offering tea and coffee.
We would’ve spoken to reception at check out but they were busy talking trains with another guest, so we just dropped our key and left.

Tips to the hotel- open the bar so guests can sit and have a drink when they arrive, we only seen the bar open in the evening when we came back from eating and having a few drinks out, elsewhere.
Get on and refurb the hotel- you had months during lockdown….dated wallpaper and plaster hanging off the walls just isn’t attractive for the price paid. Creaky floorboards, really? We’re not taking the odd floorboard, we’re talking all the way through the second floor between the stairs and the lift!
Get some sockets in the rooms or offer guests multi socket extension leads.

Your staff are a credit to you, every member of staff was friendly and helpful.
We wouldn’t come back however without the hotel being updated, your not a budget hotel but everything within your hotel says you should be.

Huge Refurb Required - stop promising and get on with it!

Great location, perfect for a wander along the seafront, the harbour etc. greeted by a very friendly helpful lady when we first went in to check we’d parked in the right place, then when checking in later in the day by a friendly, helpful man. Lovely staff in the restaurant at breakfast. But I’m afraid it stops there.  I appreciate post covid etc, also change of management I believe, but the hotel needs a awful lot of attention. Damp patches, wall paper peeling in many areas, particularly corridors (rather narrow claustrophobic ones, but accept its an old building) couple of holes in the ceiling. The room itself was boiling hot, we closed the curtains whilst out to keep sun out, but returned to them open again! Very small room, tiny tv that lost reception regularly, used coffee cups very dirty and kettle was awful, needed washing! Carpets dirty and bathroom not overly clean, mould visible. Apparently the room had been cleaned but there was various bits all over the carpet, wrappers and a packet of Rizlas on the side! The floors are incredibly noisy, sound from other rooms extremely clear. No soap in dispenser in bathroom but was filled when asked. Sitting in the bar, there were signs in the tables advertising stone baked pizzas available there, when trying to order one was told they won’t do them during evening meal times, it was dinner in the restaurant only. Don’t advertise something you can’t do. Sitting in the hotel lounge the day of departure I asked if we could drinks, ie, a coffee, only to be told ‘sorry, we have no one here to make one’!
Overall disappointing, needs a lot of work.

Wouldn’t stay again.

First impressions were good. Reception was lovely and there was plenty of parking. We stood at reception for around 15 minutes without any members of staff appearing. 
Eventually, we got checked in and went in the death defying lift. When we got into the rooms they were okay. I really do need to emphasise the word okay. 

After organising the things in our room, we visited the bar. That was an experience in itself. The bar man was very keen to upsell the gin and we were keen to partake. However, when asking for the gin we found he had no tonic. He said he couldn’t leave the bar to get some and blamed the other member of staff on duty. On the up side, he did say we could have rum…

Upon closer inspection of the rooms the cushions on the bed were vile (please see photo attached). The bedding smelt fusty and unclean. The towels were marked and again smelt fusty. Next, I went into the bathroom to be greeted by what I can only describe as a gigantic hair from the nether regions (please see photo attached). Never mind, I was only staying for one night. After using the facilities, I realised I had no soap provided. We went to reception and they apologised, promising to rectify the issue. Great or so I thought! Returning to my room after breakfast, I found a half used bottle of body wash and a smashed up box of soap thrown on the bed. 

The breakfast was mediocre and I was appalled to find I could not pour my own tea. The fried eggs were extremely hard (if it fell on the floor, it would bounce). 

All in all, meh.

Hmm…

The hotel is tired (generous description) and in need of a thorough makeover.  There was what looked like mould by the lift on the 1st floor and an unpleasant musty smell in the ground floor corridor leading to the bar/lounge area.

Our room was small but that did not compare to the size of the en-suite!  Frankly our walk-in shower at home is bigger than this “cupboard “!  Not enough shelving and literally no where to hang towels, other than a hand towel!

The carpet in our bedroom was dirty and I don’t think the carpet in the dining room was ever hoovered!  Our room was supposed to be cleaned on Wednesday but all that consisted of was chucking towels on the bed!

There was much confusion regarding seating in the dining room but we managed to sort that out ourselves.  The staff were lovely but there weren’t enough and they were under-trained.  In particular, barman Stuart was excellent but he had no help and the bar closed at 10pm!

The ballroom was probably the best space in the hotel but was underused.  The entertainment on the two nights were excellent but not advertised enough so lacking in attendance!  Some form of entertainment every night would’ve been good, even if it was just bingo or a quiz!

WiFi only available in Reception, even Premier Inns have it in every room!

On the whole the food was good  but I would add that breakfast starting at 8am when departure is 9am is cutting it fine, especially for older people.

Finally the hotel did not seem to be wheelchair friendly.

In serious need of a makeover

Visited the hotel on the long bank holiday weekend and as the hotel was fully booked we had one of the last downstairs rooms. 

The room itself was pleasant although the bathroom was tiny but the path from the main reception down a flight of very steep stairs and along a dark and damp smelling corridor.   The view was of the car park and as we were below street level it was basically looking at the ankles of people in the car park.  The net curtains had a rip in them. 

Wifi is not free and is poor quality. 

Breakfast was included but was a chaotic affair with food constantly running out.   
The service team seemed poorly trained and disorganised with dirty plates left for long periods and tables eventually cleared but no new settings placed on the table mainly guests had to constantly ask for cutlery. 

Food was average quality with a small variety. 

Layout of the room where breakfast is served is poor and adds to the chaos.  

The hotel seems very dated with the main bar recently decorated but the rest of the hotel needing redecorating.  The exterior of the hotel is very dated and needs to be repainted and cleaned. 

Overall an average hotel but due to the high price of the room (£100+) would consider this a poor hotel for the cost.

Great location on the sea front close to the harbour, this hotel has much promise but sadly does not deliver.

The Esplanade Hotel by Compass Hospitality

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