Name: The New Inn
Address: The Square, Thornton Dale YO18 7LF, UK, Pickering, Pickering, Pickering, YO18 7LF, United Kingdom
Rating: 9

Heating

Terrace

General

Hairdryer

Shower/Bathtub

Wardrobe/Closet

Toiletries

Rooms

Luggage storage

Services and amenities

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

Free parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Teesside International Airport

The New Inn

Pickering

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

One of the worst overnight stays ever experienced. Very down at heel, extremely uncomfortable bed, mismatched furniture most of which needs to be put in the tip, wooden tv.  This place has obviously had no investment since 1970s. It deserves no stars, but gets one star for the lovely,  helpful cleaner and the poor young girl left on her own to manage the breakfasts, but the chef didn't turn up. Do not stay here!

Hideous

Stayed three nights as a sort of surprise from my wife so I could visit Bangers and Cash, which is literally opposite the car park. This is a typical old English
Pub with lots of interesting features, other reviews from earlier management 
should be treated as such and not applied to the current staff who are friendly and obliging, the managers had a good sense of humour and were very chatty. The room was clean and the breakfasts were ample and tasty and we ate in the restaurant each evening we were there, and were not disappointed, we don't have any dietary issues, except that my wifes prefers goats milk, which we informed them of prior to arrival and they provided without any problem,
the landlord even made a special trip to the shops to get honey for my wifes breakfast.
We travel extensively in the UK and Europe and will definitely return  to this 
very pretty pub

Nice Pub with great staff

We were staying down the road and called in. Good food at reasonable prices and chips to die for. Only regret is we only managed to get there for 2 nights. Can't wait to try the steak and ale stew and chips. Staff friendly and helpful especially as we had a 4 year old with us. Would recommend it anytime.

Eating out at New Inn

We arrived just has old management were moving out and new managers moving in. I feel that this dated and run down pub/hotel needs a complete revamp! The new managers have inherited an absolute nightmare. Should've booked in at 2pm, we were not able to get into our room until 4.30pm. Towels were filthy we had to complain, only two young girls 18 & 17 were interested in sorting out these issues. Management leaving have only been in since March, regulars/locals even talk about how bad the place has become. Brewery and booking company should offer value for money. This hotel does not warrant £80 - £100 a night. We will not be returning until these issues have been addressed, we wish the new manager Donna good luck, whilst the brewery and booking company put the guest before profits she is going to need it. 

Needs shutting and gutting

Where do I start, Faulty Towers might be good place. The staff were very friendly until you reported a problem !  And there were many.  Breakfast bowls and cutlery (if there was any on the table) were dirty, tables were sticky, you had to peel your arms off after leaning on them, when our tea arrived there was no cups on the table so the youg lad called Joe went and got cups the one he gave me had been used, yuk.  And he did not react well when I said this is unacceptable.  Service washap hazard to say the least, but of course it was the new booking service that was at fault, some people got food right away others just got forgotten about. Thae chef's whites were filthy, personally I would have sent him home. They couldn't even make edible toast!! The steak pie had so much salt in it,  couldn't eat it, the cheff 's reaction was that it was OK because it was only too salty for me, it was OK for everyone else, Daaaa.!!  One silver lining was the chicken pie, it was good.
The room was tidy and relatively clean except the toilet, shower hose was black with mould and after getting some water in my ear I ended up with an ear infection.  The whole place was dirty and dusty and stank of stale beer, on the stairs there was a shelf (just above the reception) it was was really dusty so I wrote my nom de plume on it (Tam) if your wondering, I wonder how long it will last or if your there feel free to add yours lol.  Everything They had was faulty and all sorts of excuses were used and sorry was said a million times, if it wasn't so funny it would be tragic.. there was a lovely big lad there called Callum, should have been Basil. Lol.  Good luck to anyone else who ventures here. 

Dreadful but amusing.

As a visitor from South Africa my brother who lives in London booked a one night stay for 2 April 2023 having dealt with a very helpful lady telephonically and being told that the pub was shortly to change hands.   I arrived after 8pm and was surprised that there were no patrons.   The lady who showed me to my room was pleasant enough and apologized when I enquired about wifi saying that it was not working.   When I got to my room it was clean and neat but when I switched the television on it was showing no signal which had not been explained to me.   I then discovered that the toilet was not flushing correctly.   I later wanted to shower and the taps were very efficient and modern looking but it took me along time to discover exactly how to work them.   There were no instructions to be found anywhere.  
The next morning I went downstairs to a quite fishy smelling dining area and then paid my bill.   My brother had been quoted eighty pounds which was what I paid but the lady could only give me a receipt for eighty five pound with an explanation that the machine was giving her problems and that had been the previous price.
When I returned to London I decided that it was only fair to actually inform the owners of the business about my experience so with the help of my brother I telephoned and was told the name of the owners but that they were not currently available.
I have since emailed on 4 April and on receiving no response telephoned but the owners have not been available and I left a message explaining to a staff member my reason for phoning and the email sent etc. but still I have not received any response.
The least I would have expected was the courtesy of a response to my email but maybe that was too much to ask  of English hospitality.

Disappointing Stay

Our first visit and very impressed. Room was a little dated, after all, it is an old pub, but spotlessly clean and comfortable. The fan provided was useful in the hot weather. The real strongpoint of this pub is the quality of food at very reasonable prices. It's also popular with locals, always a good sign. Service was also excellent, despite the fact it was often busy. Would highly recommend.

Excellent stay

Popped in for a drink, not a vast choice of ales on offer so had a Theakstons. 
Sat in the beer garden out the back as it was a warm evening and we had our dog with us, it’s just a yard next to the kitchen and not very pleasant, cigarette ends on the floor and greasy kitchen smells from the vents. It could do with some TLC.

It was ok… grubby outside seating area

Amazing food. Staff very friendly and helpful. Sat in court yard very peaceful and relaxing. Will definitely be visiting again.
Has car park. Dogs welcome. Barman went into cellar to check they had my drink request YES a bottle left . 
Service was above and beyond.

Amazing food

Excellent pub grub and drinks. Lovely round table for 6 by the window. Fish and chips were freshly cooked and very tasty. Steaks were well cooked and tasty too. Waiting staff were friendly and attentive. Would definitely revisit if in the area again.

The New Inn

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