Name: Premier Inn Eastbourne Polegate
Address: Hailsham Road, Polegate, Polegate, Polegate, BN26 6QL, United Kingdom
Rating: 8

Non-smoking rooms

Rooms

Location

Airport Brighton

London Gatwick Airport

Premier Inn Eastbourne Polegate

Polegate

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We arrived at 6.00 pm this eveningand Alex showed us to table 15. Throughout our time there my wife and I were the only customers, with no one at the bar either.
We have frequented this restaurant almost monthly for 5 years or more when it was called the Treacle Well, owned by Whitbread. Before now we had nothing but praise for it in all respects. Tonight was our first return since the Premier Inn took direct control over this and nearly all the 'attached' restaurants nationally. In our opinion, a very bad move.
- The menu was reasonably priced but only a few options were available for each course.
- Even with no one in the restaurant and my wife not having a starter, my starter of Chicken Goujons took 23 minutes to arrive, and then only when I had to get up to enquire with the waiter when it was going to be ready. 
- The chips came already salted with my wife's main course, whereas she normally opts to add salt herself for health reasons. She was not given this option.
- Her pizza was nothing special but not bad either.
- Although the taste of my Chicken Makhani curry was good, the chicken was rubbery and hard to chew as if it had been overcooked. 
- The picture on the wall showed a garnish of perhaps corriander or parsley on the curry, and also a spoon. There was no garnish on my curry and no spoon was offered.
- My wife ordered a Fruit Salad which was good. 
- I ordered an ice cream with wafers  & chocolate sprinkles which came without the sprinkles. 
- At no time during the evening did Alex, or anyone else, come and ask if everything was satisfactory!

Before Alex (the waiter) went away, my wife brought the missing sprinkles to his attention. He went away & returned with the news they had run out. It was here that I asked to speak with Alex as things had not been ideal. Instead, he shook his head and walked away!  I followed straight after him to where he had stopped to talk with another member of staff around the corner, and started to say to him that not everything was down to him and he walked away again into the kitchen, not wanting to engage! 

Alex was new there, but walking away from a customer twice, who only wanted to constructively help him understand what went wrong so as to help things improve, was inexplicable, unwarranted and downright rude. Naturally we then had to escalate this and make his manager aware. Mia was very understanding and our conversation was mutually beneficial.

We left just after 8.00 pm and still appeared to be the only customers in there.

As we are pre-booked in the restaurant for 2 breakfasts and 1 more dinner while we stay in the Premier Inn hotel next door, we hope that things may now improve.

Premier Inn Restaurant - Polegate

Very good experience. The room was spacious. The location of the hotel excellent for exploring the South Downs. Particularly liked having a McDonald's across the road. The room was clean, though a little tired. Overall we were very pleased.

Great sized room

The worst Receptionist I have ever had the misfortune to meet, rude, unhelpful. Very poor wifi even after paying for the premium. Bathroom was excellent. Very accessible. The room was large, clean and warm but bedside lights could have done with a dusting.

Best avoided.

Very comfortable bed, spacious room and surprisingly quiet.
Well positioned to start your next day on the road with food and drink next door (Pub Restaurant, McD and 24/7 Petrol)
Close to some great locations (Druscillas is ten minutes away). 
The roundabout is very busy coming into and coming out of the services, so avoid peak times unless you like to queue!

A good nights sleep had by all

The hotel was to usual standards,  however the restaurant attached was one of the worst ive experienced , what let it down was the lack of selection of food 3 starters 4 main courses and ice cream for desert. No burgers no steaks . After a physical day at work the least i expect is a decent dinner. Only 3 people in the restaurant should have spoke volumes

Very poor restaurant

While its facilities are adequate, it needs an urgent updating of its brown and beige decor. Staff are generally very helpful. Car park is invariably very full and disabled bays often taken.  Restaurant adjoining is very popular but this exacerbates the parking problem. 
.

A hotel that needs a face lift

The pillows are amazing, the bed super comfy! With helpful friendly staff who were very accommodating to our needs. We would definitely visit this premier inn again!!! And recommend to family and friends too

Stayed overnight with my partner and we would absolutely stay again we couldn’t fault it! 

Stayed 2 nights over the Christmas period as visiting family locally. Lovely stay could not fault anything. Value gorgeous money, comfortable and clean. Will return when visiting family again in Sussex.

Lovely

Visiting family for Christmas and I have to say we thoroughly enjoyed our stay here- the staff were chirpy and very welcoming. I particularly enjoyed seeing the chap with the tattoos (apologies, I didn’t catch his name) engaging in conversation with some of the kids staying in the hotel- same kids we’re actually asking for him when he wasn’t at the desk! 
Nice clean rooms, plenty of parking. Only let down was the restaurant was hit and miss as to when it was open!!!

Great stay for Christmas, shame about the restaurant attached

Have used this hotel for many years, always good value, clean and friendly staff. Even one of the cleaners helped with the baggage which reflects the culture of Premier Inn. There is a wide choice of food at reasonable prices in pleasant surroundings. There is ample parking, even on busy days.

Premier Inn Eastbourne Polegate

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