Name: The Burgoyne Hotel
Address: The Green, Reeth, Reeth, Reeth, Reeth, DL11 6SN, United Kingdom
Rating: 9

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Smoke-free property

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Terrace

Private check-in/check-out

All Spaces Non-Smoking (public and private)

Reception desk

Electric car charging

General

Non-smoking rooms

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Wheelchair Accessible

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Diet menu (on request)

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Free Wi-Fi

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Parking

Conference Hall

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Pets allowed

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Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Stef Ottevanger Sculptures

Teesside International Airport

The Burgoyne Hotel

Reeth

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safe

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This is the second time we have visited this fantastic hotel and again we were  not disappointed. The hotel has been partly refurbished,however, we stayed in a room that had not yet been refurbished, but the room was still fabulous with probably one of the best views in North Yorkshire! The bathroom was bigger than some rooms we have stayed in! 
We ate in the restaurant the food was lovely and the chef Josh was very accommodating and mixed and matched the menus. Breakfast was also fantastic, and they provided a sausage for our dog Trixie.
The staff were fantastic and couldn't do enough for us. A special metion for Courtney and General Manager Simon.
We have booked another 2 nights in May, this time in one of the fantastic newly refurbished rooms.

Fantastic Hotel, food and staff

We booked for a luxury three night stay to finish off a week away.  The staff were friendly, but lacked authority to make decisions or address concerns.  No Management evident all weekend and short staffed at breakfast.

The bathroom over the hall which was not advised at booking.  The refurbishment is still in progress, lots of mess at the rear car park and we were not advised of this work at booking.

The new decor is brash, tasteless and in some cases baffling.  When you think of the Dales do you think of leopards and snakes?  Me neither.  The ground floor super gloss plastic wood floor belongs in a fast food joint if it belongs anywhere.

Earlier reviews meant we expected period charm and an open fire, not any more.

No pre-dinner drinks.  No bread on the table.  No water on the table. No canapé’s.  No papers.  No roaring fire.  No Easter flourishes. Limited wine list and a choice of one decent whiskey.

Our starter was well presented, but had no flavour and no seasoning.  None.  Main was well cooked fish and vegetables, but with a very poor risotto that had become distinctly pudding like.   My breakfast kipper was good, but my wife’s vegetarian fry up was awful.  Egg, tomato and mushrooms again with no seasoning at all.  Hash brown and veg sausage straight from the bargain end of Aldi.  Coffee weak, juice from cartons.

Fine dining this isn’t despite the claims of the tacky banners front of house.  Any charm has been destroyed by the refit.  We felt sorry for the staff but note that a promised call from the Manager has not happened.  We ate in the pub on the second night and left a day early £750 lighter.

Tasteless refurbishment, poor experience, poor food, non existent Management

Think its very overpriced qt 212 pound night no sky TV in room no proper bar beer out can's.orange juice.not fresh just out box.stayed in better  place sidant rake pictures breakfast was OK but had better not bottle walk in room shower stuff be ysed

And loads  of rubbish round the back wwsr you walk in not very nice to aee

We came to the Burgoyne for a family afternoon tea for my daughters 18th birthday on New Year’s Day. 

From the moment I enquired the staff couldn’t have been more helpful. 

Once we arrived we were welcomed warmly and the two ladies working were really attentive and were committed to making our experience a positive one. 
They even made my sons Nutella sandwiches as he’s a fussy eater. 
The food was all fresh and top class in-fact I’d go as far to say it’s the best afternoon tea I’ve ever had. 

Thank you for having us, we will definitely return.

Afternoon tea

The destination you dream of when visiting somewhwere new - it was amazing and we didn't mind staying another day when we got snowed in - it was magical from the comfort to the food and most of all the hospitality.

Old school comfort with a capital C

The Burgoyne is often missed as a bit expensive, but can be a haven of peace and quality. Morning, coffee either on the lawn or in the lounge is very relaxing and the view's across the dale are gorgeous.  Lunch, they do a great sarni and drink for a tenner, again lovely service and location. Evening, early bird menu in the 'bar' or on the lawn is good value. But what we enjoy is finishing our evening off with their cheeseboard with wine in the comfy lounge. Fab!! Thanks to all the staff👍

Hidden Gem

We will never stay or eat in this place again. The food was average, expensive for what it was and mainly badly cooked (for example; slimy pork terrine starter, tasteless fish on fashionably squashed boiled potatoes, over torched and burnt meringue tart). The breakfasts were especially bad (my seven year old grandson can cook scrambled or poached eggs better, it was so poor that I had to get a filled roll from the local excellent baker shop afterwards). The room and bathroom were not ‘Luxury’ as described (the bathrobes had torn ties so could not be tied, the water controls dangerously out of reach when in the bath and only alright if you want to use the bath for a shower), a water ingress stain on the ceiling, no fresh milk for making tea. The customer service and management were poor. Read on if you want to hear about a few of the issues we had. But basically, we would not recommend this place for food or a stay. We are not excessively picky but our expectations were guided by the website information.

We went on 3rd, 4th and 5th August, prime holiday time in England. Reeth was busy, the green was full of parked cars and many people sitting around tables outside the pubs and cafes. We were taken in by the bright images and hyperbole of the website, promising so much excellence. In fact, the place is in need of an upgrade in many areas and there is no reception so you need to go looking for staff. The website offers excellent food, cooked well by “classically trained chefs”, "No fuss or obscure provenance, just simple food done exceptionally well.” It was not. Frankly, we were glad to leave and will never return. Unfortunately we had booked dinner there as well as bed and breakfast otherwise we would have eaten dinner elsewhere. 

In spite of the buzz in Reeth, we were the only guests at the time of arrival and still our stay was badly managed! It was creepily empty all the time we were there. Due to recent serious brain surgery for me, we were in need of a short break with comfort and good food. We received neither. We have many happy memories of Reeth so thought it a good place for us to relax. The team even lied in advance about having a lighter weight duvet that I really needed, if they had been honest and said they did not have one I would have taken my own, it was that important to me. When I told them it was a heavy 13.5 TOG duvet on the bed, they said they did not have a lighter one and offered to fill the cover with sheets and blankets instead! This was a Luxury Room at Luxury prices.

Here is one small example of the poor value food. After our starters not arriving at all (and we were the only people ordering at the time), we ate the main course that had arrived. Then, as we had not received the ordered starters my husband ordered a pudding (a tiny portion of Sticky Toffee Pudding) and I ordered the Large Cheese Board to finish the meal. For £14 the cheese board was insulting. There were four tiny, 3 mm thick, narrow slivers of cheese, a sliced tiny section of an apple, red grapes that had seen better days as several were shriveled and the stalks had several empty ends on the hard and dried up stalk, three walnuts and lastly, some crackers. The few crackers were stale and soft. There could not have been more than fifty pence worth of supermarket local cheese, even at retail prices. Shockingly poor value.

You may wonder why we did not complain loudly at the time. Well, due to my health we could not face the added distress this would bring, we had already had a few strange and uncomfortable exchanges with the staff. We complained to the Manager when we got home and after two weeks had had no response at all, so I contacted the MD of Maison Parfaite, the new Yorkshire based owners. This prompted a cursory reply from the hotel Manager “Apologies for the late response. I just wanted to say thank you for your email earlier this month. I have passed it on to the whole team here and hopefully it will help us to improve our service going forward." 

No apology or explanations regarding my complaints, no acceptance at all, just flippant rhetoric. Some of them were indisputable and undeniable. Contact again with the MD proved very disappointing as she too took no responsibility for their failures, indeed, turned them round on us by saying that others liked their food or “Thank you for your feedback”. There is a culture of denial throughout the management.

I will have no respect for any rebuttal to this review by management as they did not engage honestly with my complaints nor take responsibility for any of their demonstrable mistakes. You can judge a company by how they handle complaints. This company denies or ignores all, even undeniable on

We will never stay or eat at this place again. We cannot recommend it.

Had a gorgeous meal here from the early bird menu. Staff were excellent and very accommodating, lovely place. Relaxed atmosphere with superb food. Would recommend booking as very popular. Great location in the centre of Reeth with stunning views over Swaledale.

Relaxed dining with top notch food

I'll keep it short and sweet like my trip.  

My son and I took a last-minute trip, midweek, to a very beautiful and peaceful part of the world, Reeth.  The hotel's location is perfect and the view from both mine and my son's immaculate and spacious rooms framed the scenery perfectly.

The service and the food was excellent!  

Whilst there's a lot to love about this charming hotel, for me, the best thing about it is the team who work there.  From the warm welcome and friendly chat to the first-class service.  Especially Georgia, who couldn't do enough to make our stay feel special

I will definitely return.

Beautiful location, lovely hotel and warm and welcoming staff.

The location is pleasant, the hotel is clean and staff polite (when you can find them). One of the two rooms (most expensive one) was spacious, well appointed and nicely decorated. The other rather crampt and quite basic. Signs of wear and tear present in many areas throught the hotel. However, the reason for the relatively low rating was the food. Expectations were high, but I'm afraid we were badly let down. The food was just unpleasant. The chef appears to have gone to the school of 'make it look nice, but ignore flavour' there was a lack of seasoning on all dishes and the fish (although well cooked) was absolutely overwhelmed with tarragon...to the point my tounge was going numb... The pork terrine starter was devoid of seasoning and was fatty and slimy. Only saving grace being minute quantity of wild garlic sauce. Cheese board (£14!) Was bland, apparently supermarket cheese and unremarkable biscuits. Breakfast managed to be unpleasant also...sausages were very sweet/strange and 'block' of super dense black pudding unpalatable. 
The truth is, even a so-so hotel can be saved by great food. The opposite however is not true. At almost £600 for one night (two twin rooms d,b&b) I would have to say, this was a very expensive and disappointing experience that I will not be repeating.

Pleasant hotel, in need of some maintenance sadly food very expensive and not good at all.

The Burgoyne Hotel

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