Name: The Castle Tavern
Address: The Castle Tavern, Market Place, Richmond, Richmond, Richmond, DL10 4HU, United Kingdom
Rating: 8

Smoke-free property

Express check-in/check-out

General

Smoke Detector

Hairdryer

Shower

Toiletries

Rooms

Coffee/tea for guests

Restaurant

Meals

Free Wi-Fi

Internet

First Aid Kit

Beauty and wellness

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Millgate House Garden

Richmondshire Museum

Georgian Theatre Royal

Richmond Falls

The Station

Luke Searle Golf Simulator

Teesside International Airport

Leeds Bradford International Airport

The Castle Tavern

Richmond

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We went to Richmond for the Easter weekend and kept going in for a drink ( got settled and didn't go anywhere else much) , food is great staff are really friendly and the beer is excellent, we had a really good Friday night in here and we will be going back and staying here next time

GREAT FRIENDLY PUB

What a great place to stay. Beer was nice and staff were very friendly. The room was very clean and spacious. Located right in the centre of town in the market square. We will be back to explore more of the town. A weekend wasn't enough time to see it all.

A weekend away with the wife to Richmond,north Yorkshire. The Castle tavern was an excellent base to explore this town.

This little gem of a place is a fantastic place the room was spot on clean and comfortable. The staff were friendly and nothing was too much for them . The food was very good . The beer 🍺 was top notch We will definitely be back if we can get booked in that is once everyone else clicks on how good value for money it is . 

Fantastic can’t wait to return

Do not book unless you go into the pub itself and book. We booked through a Buy a Gift voucher to arrive and be told the old landlord is keeping the money from bookings and they have no record of any bookings so they couldn't honour our booking.

No break away

I booked a room at the Castle for 2 nights, 7 and 8 June 2023, using Booking.com.  I want to warn other potential customers away, because of the rooms I was offered and because my experience suggests you will struggle to get a refund if there are problems. 

I booked a “superior” room with a courtyard view.  I chose the back of the pub to avoid the risk of noise from rowdy pub patrons.  On arrival, none of the staff could explain the parking rules on the square outside (answer: get a free leaflet from the Tourist Information Office - opposite the pub) and there was a delay booking me in as the IT wasn’t working.  The room I had booked had been given to someone else and I was instead given room 5, called “The Station”, on the top floor (2 flights of stairs, past the smelly kitchen), and at the front.  I didn’t end up staying so don’t know if it would have been noisy.

The bathroom was big and had a nice view across the town square.  That was the only good thing about the room.  The bedroom should have shared the same view but there was scaffolding across its window and the blind was broken so I could not let more light in.  My guess is that the décor was supposed to be “Victorian twee” but it was a messy mish-mash.  It looked as if it had been recently painted, in parts anyway, but done badly.  There were stains on the base of the bed, obvious as there was no vallance.  The carpet was also stained, especially in the doorway.  There was a frayed rug; I didn’t explore what it may have been hiding underneath.  There was a small TV, and a settee which was hard and lumpy.

I didn’t stay in the room because when I went out for a walk and came back the door lock was broken.  I then had to stay in the room for over an hour while the pub found the manager (she’d knocked off) and she found the maintenance man, and they together couldn’t repair it.  I was offered a different room, on the floor below and on the side of the building.  I rejected it as soon as I saw inside as the window gave on to the alley between the pub and the next building so that the entire outlook was of a brick wall some 6 feet away.

I told the manager I was going to leave, and the bonhomie she’d presented up to that point evaporated instantly.  (I moved to the nearby, similarly-priced but rather cool and far nicer, boutique-y vibed Frenchgate Restaurant and Hotel, which has free onsite parking.)  I left with the promise from her that the pub would provide a full refund, though she said she couldn’t do it immediately as the IT was still down.  The pub then shrugged off all my attempts to get the refund.  The owner ignored multiple emails and all my phone calls to the pub met the same response from staff - they promised they would “speak to the owner and sort it out but he’s not in at the moment” - and then nothing happened.  My sense is that staff have been briefed by the owner on how he wants complaints to be perpetually ignored/deflected.  (I have got my money back, but through my credit card company; Booking.com were as unwilling as the pub to refund me.)  

The manager I dealt with on the day, and the cook too, have both left the Castle since June.  I suspect they might have a high staff turnover.  Also, a look at Companies House records shows that what appears to be the owning company has not filed accounts for the last financial year and its status is marked as “active proposal to strike off”.  I don’t think I’d have sent them any money had I known that before booking.    
 


Don't stay here

Arrived today having booked to stay 1 night to several guests trying to gain entry to the hotel. It became evident that the hotel was locked up and we were unable to contact the owners by phone. The shop next door informed us that the owners had allegedly gone into receivership/ liquidation and had left the premises on Thursday. This caused many upset people trying to find accommodation at the very last minute.
I would strongly recommend that anyone booking or have booked a room to discuss options / refunds if appropriate. 
Can I also suggest that Tripadvisor notifies is clients accordingly. Many thanks indeed

Gone!

The outside of the hotel needs painting as it lets down the Market Place.
The Bar needs attention.
Tking the route to the bedroom involves  a journey through boxes of catering essentials and mops and buckets.
The back door and banisters are in desperate need of claening.
Breakfast was unpleasant.
Try somewhere else.

Grim

Stayed at the castle tavern for 5 nights from 2nd June 2023. Check in was super friendly Paul showed us to our room called Brewery. Large room super clean and had everything need including extra pillows. Bathroom lovely and clean and included a bath 😍.
Bar is lovely and everyone super friendly. Breakfast every morning was fantastic. Huge shout out to Phil the breakfast chef who accommodated my need for well done bacon and burnt toast without question 😋.  We were out all day every day but enjoyed coming back each night to friendly faces and one or two beverages 🍺🍷. We will definitely book again next time we are in the area. Huge shout out to all who made us welcome. THANKS Rachel, Paul, Phil and barman Darren 😁

Excellent Room, Great Hosts, Will be back

Called in on the off chance Mother's Day, made to feel very welcome by very friendly staff who said table was available.  Ordered Sunday lunch which was beautiful, hot and tasty.  Dessert was to die for.  Would definitely recommend and hope to return one day to try main menu. 

Excellent service and pub

What a great find in the heart of Richmond! Gemma recently taken over this establishment and quite obviously keen to make it a access. Staff beyond helpful, evening meal and breakfast fantastic, room comfortable. Great atmosphere in the pub, good value, nice beer!
Very highly regarded by locals.

Fabulous location, great atmosphere, friendliest staff, fantastic food. Clean and comfortable.

The Castle Tavern

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