Name: Victoria Hotel
Address: Station Rd, Robin Hood's Bay, Robin Hood's Bay, Robin Hood's Bay, YO22 4RL, United Kingdom
Rating: 9

Smoke-free property

Heating

Garden

Terrace

No elevators

Reception desk

General

Non-smoking rooms

Room service

Family room

Rooms

Ironing

Luggage storage

Services and amenities

Breakfast

Restaurant

Restaurant (buffet style)

Packed Lunches

Meals

Free Wi-Fi

Internet

Sun Deck

Recreation

Parking

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Darts

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Old Coastguard Station

St. Stephen's Church

Robin Hood's Bay Museum

Old Coastguard Station Visitor's Centre

Robin Hood's Bay Beach

Teesside International Airport

Victoria Hotel

Robin Hood's Bay

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We ate in the restaurant as we have quite a few times. It’s a lovely old school venue. It’s very professional and well run. The staff are courteous and welcoming. The food is very well put together. I especially liked the liqueur coffees and hot chocolates. The view spectacular with an outdoor area. Perfect stop off on a cold, windy day.

Lovely experience, friendly staff

The Victoria Hotel’s location is great, right on a cliff above the water. The view from the hotel is just beautiful! It’s also a quick walk away from the town of Robin Hoods Bay which is a cute little village and which is worth a visit. The hotel has quite a bit of charm and when you step through the doors it’s like being transported to another era. Our room was spacious and clean and the bathroom was clean as well. For those with mobility issues, it looked like most, maybe all, rooms are located on the first and second floors. I didn’t see ground level rooms and there is no elevator only stairs so just check before booking. While our bed was comfy, it was hard to sleep because of all the noise coming from the lounge area on the ground floor and the noise of people going up and down the stairs seemingly all night long. For reference, the grand staircase is in the middle of the hotel with the rooms around it. The hotel seemed understaffed. There was one bartender who seemed very frenzied when we sat out on the terrace in the evening to have a drink. He was obviously so frenzied that he spilled a try full of drinks on me, I was soaked and had to go to the room to dry off. After an incident like that I’d have thought he would NOT have charged us for the drinks but indeed he did. When I returned from drying off he saw me and didn’t even acknowledge me. That was very disappointing. When we were leaving the next day we noticed the broken glass from the spilled drinks was still on the floor! What a hazard for people especially small children. We advised the reception who said they’d take care of it, hopefully they did. How do you just leave all that broken glass there overnight? Sadly, food at the hotel was not great. We ate dinner there but the seafood didn’t seem fresh at all which surprised us as we were on the coast. We’d have done better to have eaten at a pub or pizza place in Robin Hoods Bay. Breakfast in the morning was fine, a typical breakfast but nothing special. This place has so much potential with the location and vistas. Perhaps one day they’ll take advantage and create an incredible travel destination but for now, it’s very lacking.

Charming hotel but I wouldn’t stay again

We just want to say that you’re hotel manager went above and beyond to help us we stayed here in February and had a great time but unfortunately i left my sunglasses behind we came back to stay in Whitby and went to the hotel to see if they had found them they had found them but then misplaced them the manager asked for our address in Whitby where we were staying he later phoned us to say that he had found them and was on his way to drop them off back to us so a massive thanks to him

Excellent

called in for a drink on Mothers day into the bar, we stood at the bar for a while, even though no one else was waiting, the very miserable bar man, i think he was in charge of the bar, did not acknowledge us at all, then we were just about to walk out, when he decided to serve us, we were meeting friends at this hotel, he was abrupt, totally felt like we were intruding, and he did not once make us feel welcome, even though in your bar says welcome, can i just say the waiting staff were very polite, but it was the main man behind the bar that was so awful, no customer service what so ever, also he came over and started to spray and clean tables, without asking it went all over my hat and gloves, we left at that point, as i have asthma and felt it was so uncalled for, we called our four other friends and told them not too meet at this place, we went somewhere else which we were made most welcome...such a shame, one man can make you feel awful...no excuse for bad customer service, he should not work frontline with customers. you lost out on 6 lots of meals and drinks.

miserable bar man

Under refurbishment during our stay which we weren’t advised about. I would have liked the opportunity to decide whether to defer my booking until renovations were complete or cancel it. Breakfast each morning to the sight and sound of builders outside and a strong smell of adhesive on our return to the room on an evening.
Out of season so local restaurants and pubs closed until later in the week. This  meant that we ate each evening in the restaurant. Attentive, professional restaurant team and unusually a good vegetarian choice. 
Room a little tired especially the bathroom. We had a room with balcony and there was a lot of noise from room above most nights. 
We have stayed a number of times and this was probably the most disappointing

Disappointing

An absolutely beautiful Hotel.

The staff are very helpful. 
And the decor is beautiful. 
The Hotel is situated in a scenery spot looking out to sea if you sit on the front.  

We had coffee and cake outside on the terrace which was very nice indeed.  

This place is dog friendly

Beautiful old Hotel.

Walked into an empty restaurant at 6.30pm, and was told it was fully booked, we was told we could get food in the bar, if we could find a seat, no seats available.
Most people in the bar were not eating in the restaurant, disappointed that a decent hotel can’t cater for 4 more covers when the restaurant is empty

How fully booked is fully booked

We stayed at the Victoria hotel last week, and were so impressed with the attentive service. 
The evening meal and breakfast were plentiful and all set in a dining-room with great views.

Amazing staff and friendly atmosphere.  Thank you to all the staff

Such fabulous customer service

We booked a table for 11:30 am and the welcome by the General Manager (Wendy) and her staff was wonderful.
Our friends had never been to Robin Hoods Bay and were overwhelmed by the beauty of the place.
The Victoria is a splendid hotel with amazing architectural features creating a great atmosphere.
Our food served by Amy was of the highest order and very reasonably priced for such a salubrious venue.
Needless to say our very special friends like us will certainly be returning whenever the opportunity arises.
Full marks to Wendy and her team for making our day so special.

Breathtaking Views from FABULOUS HOTEL with food and service to match.

From checking to check out a totally relaxing break.
Excellent food and drinks.Location second to none.
Rooms beautiful,views superb and all staff friendly without being over the top.
A must stay if visiting the area.
Parking is included which is a massive bonus in this area.

Victoria Hotel

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