Name: Premier Inn Scarborough (South Bay)
Address: Falconer Road, Scarborough, Scarborough, Scarborough, YO11 2EN, United Kingdom
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

General

Non-smoking rooms

Interconnecting rooms available

Smoking allowed in bedrooms

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Restaurant

Meals

Wi-Fi

Internet access

Internet

Garage

Parking

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Mecca Bingo

Rotunda Museum

South Bay Beach

Opera House Casino

YMCA Theatre

Scarborough Maritime Heritage Centre

Falsgrave

Scarborough to Whitby Rail Trail

Spa Cliff Lift

Grave of Anne Brontë

Premier Inn Scarborough (South Bay)

Scarborough

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Cannot fault anything - great staff, delicious breakfast and most comfortable bed ever in a hotel. Been to Scarborough many times but first time we've stayed at the Premier Inn but will only stay there every time we visit.

Amazing Hotel

Arrived at reception just before check in to be told that only two staff were on shift, the receptionist and the duty manager, who we never saw. 
We were advised that in order to check in the twelve minutes early we would have to pay a £10.00 fee so we chose to wait.
 The reception lobby now had additional guests who required checking in. The self check in terminals were not in use so we had to remain in line. 
 One of the elevators to the upper floors was not in use and remained that way for the duration of our stay. 
 The room was a good size although the hair dryer kept stopping and starting when in use, so we left it turned off just in case. Premier inn dryers do have this problem according to reception. During the night the room became uncomfortably hot as the heating was running fully hot. This shouldn’t happen as it should have a setting that turn it off at 11PM. Again according to reception. So a poor nights sleep unfortunately.
 Another member of our party had the opposite experience and had no heating at all in their room. After trying two more rooms, with no heating, they were upgraded to a Premier plus room and in the end were more than satisfied. 
 The route through the corridor to the restaurant is confusing with some guests choosing to walk outside around the building, in the rain, to get there.
 After our stay I received an email asking about our experiences where I shared most of the above review. To now I have had no response or even acknowledgment of my response.
 Premier inn can be very good but not this time.

Some things good others not so good.

Would have been good to get a response to our complaint about the heating issue that caused a pretty uncomfortable second night.Cheap, great bed shame about the broken heating. We have been using this hotel for over 10 Years every January. It does seem to be getting worse.

Cheap, great bed shame about the broken heating on 28 degrees on the second night.

Lovely Hotel and Room staff not very friendly. You're asked to inform Reception if you want your room cleaning and towels changed, which I did all that was done was bed duvet tidied rubbish emptied replenishment of  water. No clean towels and bath and hand towel missing, nothing cleaned.
The heat in the room was unbearable, even not having it on!


Good, but need better customer service

You know what to expect when you book a premier Inn stay and this one did not disappoint. The room was comfortable, clean and well stocked with tea & coffee. The staff were very friendly and helpful. In addition  this Premier Inn is ideally situated whether you want the shops, the nightlife or the sea front

Ideal Location

I enjoyed my stay, room was clean and warm but the WiFi was awful and didn't work for me or my partner. I struggled with the steps outside with having a pram. Was also put in a room on second floor through a lot of narrow corridors and doors which again was not ideal with a pram. Also breakfast was not available due to renovations but did not know this until arrival when trying to book breakfast. Would definitely stay again as the hotel had nearly everything I needed

Good stay, but not ideal with a pram

Very comfortable hotel. Reasonably clean and comfortable. Only a few minor problems - hairdryer is confusing - it has a touch sensitive handle which is very easy to overlook. Security could have been better - doorway to stairs and lifts (that is usually opened with a keycard) was propped open for much of the stay. There may have been a reason for this - not sure. No food available due to renovation.

Most comfortable and best located budget hotel in Scarborough.

We arrived at Premier Inn SouthBay Scarborough Feb27 for a short break.When we checked into our allocated room there were a few but found a problem.Went to reception and spoke to Pippa and Jessica,they handled our concerns quickly and pleasantly in a professional way.Would like to say thank you to them ,room sorted and we enjoyed our holiday .

Pippa and Jessica very helpful staff.

Hotel is brand new, literally just been built by the looks of things so very fresh and clean inside. Great location, short walk to the train station, castle & sea front, plus plenty of dining options nearby. 

Staff are very welcoming & friendly, check in was straight forward. 

Had a plus room which is small but clean and very comfortable, had a decent view, could just about see the sea. Can’t really fault it! Would absolutely recommend and would stay again. 

The only issue I had was trying to find reception, the hotel has been fully rebuilt/refurbished and reception is now a couple of streets away, the directions provided online & on Google take you to what was the old reception where the restaurant is. There are signs with directions to the new reception but it did seem suspiciously far away - trust the signs! It really is all the way past the pub and to the left. New reception is on Huntriss Row next to McDonald’s, it’s actually easier to access from the train station now.

Great location!

Shocking hotel and I used to use them a lot but this will be the last time.  I use for comfort and ease with meal deal however comfortable it is not and was not made aware the restaurant is going through refurbishment which is not on website.  Now we will have to search for food and as a type 1 diabetic I do not need to go searching after a days graft. I would of chosen the hotel approx 3miles away if I had know but this will be mine and the companies last stay at a premier inn

Premier Inn Scarborough (South Bay)

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