Name: The Griffin Inn Hotel
Address: Church Lane, St Helens, St Helens, St Helens, WA105AD, United Kingdom
Rating: 8

Smoke-free property

Garden

Terrace

Outdoor furniture

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Free parking

Parking

Conference Hall

Business

Pets allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Wavertree Botanic Gardens

Anfield Road Stadium

Liverpool City Church

Sefton Park

Liverpool Metropolitan Cathedral

Liverpool John Lennon Airport

Philharmonic Hall

World Museum Liverpool

Liverpool Wheel

Port of Liverpool Building

Museum of Liverpool

Albert Dock

Old Trafford

Manchester United Museum

Hawarden Airport

Museum of Science and Industry

People's History Museum

Manchester Airport

Manchester Opera House

Manchester Central

Manchester Central Library

Albert Square

Royal Exchange Theatre

Exchange Square

Manchester Cathedral

Manchester Art Gallery

Manchester Palace Theatre

National Football Museum

Arndale Centre

Piccadilly Gardens

Manchester Conference Centre

Manchester Museum

Whitworth Art Gallery

Etihad Stadium

Blackpool Airport

The Griffin Inn Hotel

St Helens

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We held a social event for 60+ people who had attended a funeral.
The venue was excellant, plenty of space both inside and out.
Arrangements and food worked perfectly with no worries for us, the family.
Additional food was requested and provided  with the minimum of fuss.
All attending commented that the event had gone well, entirely due to the superb staff.
Thsnk you and well done everyone.


Excellant service 

Awful experience. Was served at the bar by a lovely girl but then was suddenly greeted with awful service from the staff in the beer garden. Rude staff members. Was approached by a member of staff after 2 minutes finishing our food and told we had to leave because they needed the table? I understand there will be more bookings but if I have payed for food in a restaurant i shouldn’t be being rushed. Would not recommend this place whatsoever waste of money for your experience to be greeted with such rude staff.

Would not recommend staff members rude

I booked for my mum's 60th birthday meal for a large group. Booked well in advance, no mention of pre ordering food or a deposit. Until a few days before when I got an email asking for pre orders, I then had to rush around asking people!
I drove up the day before with balloons, cake and things for the table.

Arrived at correct booking time, table wasn't ready we were told to wait outside the toilets  it was very busy and we were stood there a good ten mins in everybody's way. Told the table was ready so went round and no balloons, table cloth or any birthday things I dropped off on the table. Asked where there were staff was unsure then came round and gave me a bag, very disappointed.

Food we were told to pre order took hours to come, my son had fallen asleep before mains came out, and they got the order wrong!

Staff tried their best but I felt they didn't have the right skills to deal with how many bookings had been taken, and to be honest our event was ruined due to this.

Left very disappointed.

Stayed one night whilst visiting family. A great basic room overlooking the car park. Had a modern bathroom with small shower. Basic tea and coffee making facilities. The pub and restaurant downstairs served great food and drinks. Lots of free parking and easy to get in and out of.

1 quick nights stay to visit family

AVOID AT ALL COSTS!

Do not book with this hotel, I had a room booked through booking.com and messaged the hotel I was arriving later in the evening this was completely ignored, when I arrived at the hotel there was no staff on site and after trying to call them and receiving no answer I had to go and stay at my parents house. I was lucky I was booking to come see family and not to a city I didn’t know anyone or would have been sleeping in the car with my partner! 

I then politely messaged the hotel for a refund which was again ignored and then messaged booking.com for them to contact the hotel for a refund which they ignored booking.com as well

As I couldn’t put up the pictures from the hotel I have added screenshots of the ignored messages insted

0 customer service from this hotel

AVOID AVOID AVOID 0 stars

Our party of 10 family and friends enjoyed an excellent evening at The Griffin last night. The range of food was excellent, the wine flowed well and the service was particularly attentive.  The food was well prepared and served swift and hot.  Great value for money, too.
 A big shout out to assistant manager Nicola and our main waiter Tiz for hosting us so well.  The Griffin, which we have known for nearly 50 years, has reached a new high and we hope to be back during a future visit to St Helens.

A grand night out at The Griffin

Held my daughters 21St birthday party here. The staff were really accommodating and very helpful. We hired out the restaurant and the outside area which was great. The food was lovely and it all went! We had a great time and everyone enjoyed it.

Great for a family party

Loose reading  lamp not connected to wall.  Pillows flat, bed was very uncomfortable.  Walls dirty.  Hole in wall near door.  Bathroom fan rumbled and clogged with filthy dust. Door to bathroom wouldn't fully open because the floor was not straight.  Flange on bathroom door was off and hanging on the handle.  Extra bottles of shower gel, but no shampoo or conditioner.  I left a letter with the manager and my contact information to discuss this further.  That was January 16, 2023.  I have heard nothing back.  I CHOSE to stay here - They market this as a more upscale place. I should have taken the clue when I sent two emails of inquiry prior to my visit and never heard back.  Unbelievable.  Never again.

Hugely disappointing!

So .... cut a long story short, you are given a key to your room which is the same key that you need to open the door to access the stairwell to all the rooms...... THAT KEY OPENS ALL ROOM DOORS THEN DOSENT IT . AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!

SECURITY ISSUE ON HOTEL DOORS

The room we were given should never have been let out for use. A hole in the ceiling, drawers missing from the unit, headboard ready for the trash. A live band in the pub playing till midnight. No shampoo and no apparent option for breakfast. I will never return.

The Griffin Inn Hotel

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Description of the hotel

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Paid on the spot

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