Name: The Gate Hotel
Address: 1 Gates Way 1 Ditchmore Lane,1 Gates Way, Stevenage, Stevenage, Stevenage, SG1 3LJ, United Kingdom
Rating: 5

Smoke-free property

General

Bridal suite

Non-smoking rooms

Cable TV

Hairdryer

Bathtub

Shower

Rooms

Accessibility features

Accessibility

Laundry

Telephone

Iron

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

English

Italian

Languages Spoken

Billiards

Recreation

Free Parking on Premises

Parking

Event facilities

Fax and copy machine

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Gordon Craig Theatre

London Luton Airport

Stansted Airport

Milton Keynes

Cambridge Airport

Madame Tussauds

The British Museum

Loftus Road Stadium

National Gallery

Hyde Park

Tower of London

Buckingham Palace

London Eye

The Shard

Big Ben

Tower Bridge

Victoria and Albert Museum

London City Airport

London Heathrow Airport

The Gate Hotel

Stevenage

We were told to come here because our flight was cancelled and rebooked for the following day. We were told by the airline meals and drinks would be included.
We arrived in the morning, the hotel looked old and tatty on the outside. Reception was open but no one around. A sign by a phone said ring 200 for assistance - did this but no answer, rung the general hotel number - again no answer. The hotel smelt musty and appeared unkept. Mouldy old sofa cushions propped up behind the reception, and the bar area a building site.

After waiting for an hour in reception we gave up, paid for our return to the airport and to a premier inn.  We had a lucky escape!! 

Honestly I didn’t believe hotels like this still existed in the UK. I suppose it could be a theme hotel!

Like the hotel in ‘some mothers do ave em’!

We were just staying overnight at this hotel, so we had enough of a good location, free wi-fi (though we had to get out of the hallway to get a good grip). There was a teapot with accessories, and there were bathroom accessories. Before we settled down, I recommend checking the plumbing work) as other users have written, there's a feeling of some moisture in some rooms. Some wrote about the noise, during our 3 day stay it was quiet and quiet.

It's simple, but comfortable.

On arrival we walked into the extremely dated, dismal, uncared for reception area. Nobody there. Had to ring 200 from the phone on the desk. A woman comes from across the way and checks you in.......strange......
The stairs had an awfully old threadbare carpet, alarm bells were now ringing in my head!! On entering the room it was ok but not at all how I had expected it to be. Booking.com need to seriously take this hotel off thier site. It was absolutely freezing in there. The radiator needed bleeding. On our way out for the day I once again dialled 200 from the desk phone, explained the situation the the woman, she said it would be sorted. When we returned, it hadn't.....and the window was wide open!!!!! Apparently this is what the cleaners do when they clean. Speaking of which, all the cleaner did was empty the bin and pulled the covers up on the bed, they didnt actually make it. The radiator was sorted for last night but the whole room still felt so cold, my hands and face felt like I was stood outside on an icy day. That was enough we booked into a lovely hotel 4 miles away and left!!

WARNING WARNING WARNING 🚫⛔

DO NOT STAY HERE. OUR TAXI DRIVER THOUGHT THE HOTEL/HOVEL IS USED AS A FRONT FOR SOME ILLEGAL GOINGS ON!!

Not fit for anything/anyone

Booked through Expedia before reading reviews, wish I had as husband needs a lift and they booked another disabled occupant in a room up 23 stairs. Immediately cancelled by messaging hotel twice and sending a letter. All 9 days before visit. They still charged me £70 claiming we were a no show because we had not cancelled through Expedia. I cannot understand why they are still on web sites when you read reviews.

Beware booking at this hotel

I unfortunately booked this hotel without reading the reviews. 
My stay was for 3 nights I stayed one and barely slep a wink. I moved to a hotel I usually stay in when visiting the old town of Stevenage. 
I arrived to a darkened reception and met the receptionist I must say the lady was friendly. I was given a key to a room on the first floor. I couldn't believe the darkness of the corridor it was eerie. The corridor only lit up when you walked down it. The room was ok on first inspection but again very dark. I was advised that if I returned late that night I would have to ring a bell to get back in. Thankfully I came back before the doors were closed. It was on my return that evening I really noticed how dark and eerie the whole place was. I felt very uncomfortable walking to my room. In fact I placed a chair to the door that night. 
The next morning I was being collected at 9am and noticed when I opened the curtains that they were hanging off the rail, the carpet had stains, the bath splash was falling off, no soap and no tea or coffee. On leaving the hotel that morning not one person was to be seen it was if I was the only person in the entire pla ce including staff. I decided that evening before I returned to leave. I packed my bags and came to the reception to hand back my key but there was no one in the place. I posted it in the return box and left. When I got into the taxi the driver informed me that it was noted to be the worst hotel in Stevenage. I would avoid at all costs.
What I don't understand is why this place is being advertised by TripAdvisor, Booking.com etc. Avoid this place!!!!!
I paid for three night and only stayed one.


A very strange place 

I swear someone was murdered in my room. There were blood stains on the bed sheets! 
The bed skated across the room when sat on and no hot water on arrival. 
Avoid this hotel at all costs. I hardly slept a wink. 

Terrible 

Walked in to book room and went straight out.Back at 9.30 pm and reception unmanned. No soap or shower gels in room bath towel old and had large hole in the middle.Floor dirty and dusty. Tried calling the 'emergency' ext 200 but no answer. Same in the morning no contact available. Rubbish for £60.00

Give it a miss

Upon arrival the free private parking looked promising. Until you go inside and have to wait a very long time for anyone to appear at the reception desk. When we booked the room, the pictures showed a corner large bath tub. I emailed the hotel to ask if i could have a room with this large corner bath and the hotel responded saying they are happy to accept this request and will make sure we have said room. Upon finally checking in, we were given a room with a standard bathroom (small tub) and told that we would have to pay £110 to be upgraded. (i did say i wouldn't have booked the room  in the first place if they didn't accept my request.) i then asked if there was a complaints email i could write too as i could have spent my £85 on another hotel that could meet our requirements. The lady said there is no one to complain to. Once in the room, the door wouldn't lock at all from the outside when we went out so we were worried about our belongings in the room. After checking in, there was no one at all on reception all night or morning. The hotel was like a ghost town. We went into the bar where one Italian man was sitting who did not speak even a word of English (honestly) and it was very difficult to communicate with him. Once we finally managed to ask for 2 cans of coke. He said they were £5!! The outside door gets locked at 11pm apparently. No way of getting back in unless you ring for ages. There was no restaurant like in the pictures and despite the lady saying the better rooms are all booked up. No one was around at all. I would never stay here again and i really wish i read the other reviews before booking as clearly my experience isn't uncommon. They definitely need more staff. (or any staff) to greet people or at least help guests with queries. Upon check out, no one was there again so left key on desk. I feel £85.00 is a lot for what this is.

Awful Hotel and Terrible experience

The hotel was described with breakfast and restaurant. There is no food service offered.
The bed linen s offered for changing once a week, along with bath towels which  are soiled and hard. My mail has been witheld.

I was promissed a disabled room, they do not have any!! My room is 23 stairs up

Classic room, clean, no more. Persistent smell of moisture in the hallway. Continental lunch ordered on our request has the place of English breafast. A croissant, a doonuts and a donut for £7.95. no fresh coffee but use of the tablets and the kettle in the room. Close to planes, train station and traffic.

The Gate Hotel

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Description of the hotel

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