Name: The Kings Arms
Address: 20 Wood Street, Swindon, Swindon, Swindon, SN1 4AB, United Kingdom
Rating: 7

Smoke-free property

No elevators

Reception desk

General

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Free parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Swindon Arts Centre

Wyvern Theatre

The Energy Check County Ground

Wilts & Berks Canal

Raf Brize Norton

Asaba International Airport

Oxford Airport

Gloucestershire Airport

The Kings Arms

Swindon

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This establishment is truly shocking. The staff are rude, offensive and disrespectful. We were attending a family event in a private function room but met in the bar and bought drinks before heading up to our party. We had the misfortune to be served by teenagers who clearly had had no training in customer service or indeed manners. In our family group of around 20 people we had a couple of 18-20 year olds (who frankly appeared older than the ‘staff’) and whilst we were catching up in the bar before heading upstairs to the private function those ‘staff’ aggressively confronted our family group asking for ID. As we were attending a family party and it had not occurred to us that ID would be required. And although they were old enough to enjoy their drinks we accepted that (however bizarre it seemed) they would not drink their glasses of wine. However I would not be bothering to write this had the ‘staff’ not continued to bother us throughout the evening. Frankly the wine on offer was so abysmal that it really was no hardship to drink water or soft drinks anyway. This is truly an awful establishment and perhaps those in charge should think about employing adults who have some ability to exercise some judgment rather than teenagers who are simply rude and offensive. Avoid if possible…

Avoid avoid avoid….

avoid this place. I went there with my partner and our children to have an evening meal.
We sat down in the bar's dining area and were completely ignored (probably due to the customers and bar staff watching the football).
After 15 minutes of being ignored we duly left the premises. (that's over £100.00 we would have spend). Two weeks later I got a parking fine for £100.00. I contested and went in to see the manageress who did nothing about it.

Would not go near this place again. An absolute disgrace to the area I grew up in.

Rip off parking £100.00 fine

Stayed one night in a superior double and i cannot fault the cleanliness and facilities of the room. I was Warned that the bar stayed open to early hours and i didnt hear anything when in my room. The breakfast was ordered the night before and was excellent. All staff happy to help and polite.

Clean comfortable stay

We went to 20 at The Kings today for their carvery, for a 60th birthday. We used to come regularly a few years back so we had high hopes, but unfortunately we were disappointed. We booked here because of the larger rooms they have at the back for larger parties, we were given one of these but the tables had been arranged in 2 rows so we had to rearrange these. I’m sure no family wants to sit as 2 separate groups for a family birthday meal!
We had 2 vegans as part of our group, and I had pre booked their meals (in this day and age that shouldn’t be necessary, vegan options should be available!). We reminded staff about the vegan meals, and then had to do so 5 times more before their meals eventually arrived - 45 minutes after first asking. They had ordered a meatless roast and a cauliflower steak, 2 cauliflower steaks arrived, but they were so hungry by this point they just accepted it. We were told that they had 2 new chefs in the kitchen, and the usual ‘excellent’ chef, had taken the day off. On a day when you’ve got more than 150 covers in (so staff told us), surely you make sure you’ve got a good chef in! 
For the rest of us, the carvery was luke warm and the veg wasn’t the best. The meat was also fatty. And it was painful to watch the chef carve it with the wrong kind of knife! 
The service was also poor, apart from waiting so long for the vegan meals, it took a long time for someone to take our drink orders, and then no one checked on us for the rest of the meal. 
It’s a shame as their rooms for larger groups are good, but we won’t be returning.

Luke warm carvery, very slow with vegan meals, poor service.

We booked for two nights here to visit family in Swindon.

Booking in -no problem. Courteous staff and good breakfasts. Room OK but very uncomfortable mattress which needs replacing, no support and springs could be heard pinging. Obviously very old.

BUT NOW THE BIG PROBLEM- WE DID NOT FEEL SAFE IN STAYING HERE.

1st night at 01-45am, in the corridor outside our room, several residents ( we believe) started arguing, swearing, banging doors and sounded like several males and females were fighting. We did not feel safe to exit our rooms to tell them to keep the noise down. This went on until around 3-15am. We got no sleep at all.

2nd night, the fire alarm went off at midnight. We partly dressed and investigated to see if there was a fire, ready to use the fire escape. On looking in the corridor and down the stairs, there was no sign of anyone around to monitor possible evacuation. I investigated a little further and no sign of any staff or possible fire. We tried phoning the emergency number provided by the hotel, which we were advised to use after the first nights disruption, only to be told to leave a message. Pointless! we needed to know immediately.  We again, did not sleep for the rest of the night.

The manageress, when we told her about both incidents, really did not give us any explanations or reports as to what had happened, only a guess as to the problems. She inferred it was the only other couple smoking in their room which was the likely cause and no-one answered our call as they were investigating the cause. There was no-one to be seen in the hotel. Could it be staff smoking that had triggered the alarm!!!!! This really is not good enough. 

We really felt that the two nights stay here had caused us a lot of stress.  We will never book this hotel again.

WE DID NOT FEEL SAFE IN THIS PLACE. BE WARNED!

DID NOT FEEL SAFE AS A RESIDENT- NEVER STAY HERE AGAIN

The Kings is a traditional style hotel conveniently located in the Old Town surrounded by entertainment venues.  It has free parking at the rear.  I was warned that it is a late night music venue but I could not hear the music which was still going on when I went to bed. The disco in the main pub attracts a good mixed crowd and plays to all tastes, not just youngsters.  The well-kept local real ale helped lubricate the evening.

Comfortable hotel attached to a lively pub

Absolutely discustingly treated by the bouncers.
Middle aged women and young girls started a fight on the dance floor, obvious to the eye they caused the fight with marks on my friend and hair in THEIR hands however we got removed as it was 'our' fault. Cannot believe the way we were treated will defiantly not be returning and I advise everyone I know to avoid this awful awful bar!!

Night out

I paid 21 quid for a ribeye steak and a blue cheese sauce. This was less than half the money of a Miller and Carter and was twice as good. Excellent service by excellent staff. Only waited 10 minutes when it was quite busy and the peroni was quality so that topped off a very good meal

Great food!!

I had a nice welcome at the Kings (the receptionist was particularly nice and helpful). I was happy with my room - until I went to bed. The mattress was the worst I have ever slept on - it seemed to have springs inside, which hints at its age. When I looked at it, you could tell from the design of the label that it was really old. I'm not a fussy person, but that mattress was totally unacceptable in a hotel - or anywhere (Room 10). I don't normally write bad reviews, and did contact the hotel to complain, but recieved no reply, so wanted to warn people!

Terrible mattress!

Booked into The Kings 22nd June and couldn’t be happier, the room I stayed in had been refurbished and was very comfortable. 
From checking in to checking out the whole experience was filled with great service. 
Checking in - Tick
Bar staff - Tick
Food ordered - Tick
Breakfast was also really good, so good I felt the need to say thank you to the chef for such great food 
Everyone from housekeeping to the landlord  worked tremendously. 
I look forward to staying here again. “Well done all....!”

The Kings Arms

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