Name: The Newbridge On Usk
Address: Tyr Gwent, Raglan, Llanarth, Usk, Gwent NP15 1LY, UK, Gwent, Gwent, Gwent, NP15 1LY, United Kingdom
Rating: 8

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Rooms

Restaurant

Meals

Free Wi-Fi

Internet

Fishing

Recreation

Free parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Bristol Airport

Cardiff Airport

Gloucestershire Airport

The Newbridge On Usk

Gwent

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Lovely rooms, well equipped. Food was ok, expected better quality for the price. Staff very nice although don't communicate with each other, constantly getting asked for more drinks. Breakfast was really poor. Just continental but saying that, the quantity laid out was ridiculous. I understand they are trying to save money on kitchen staff but you can't charge the prices that you do and scrimp on breakfast. There was a chef there but don't know what he was doing except for burning the croissants. We had to ask for more cheese, more meats more salmon more butter, more orange juice. Think they only expected 2 people for breakfast Really poor. The selection of meats were poor quality, like the packs you get in tesco for £3.50.

Lovely rooms

Superb two night stay, warm greeting on arrival and taken to our beautifully appointed bedroom, toasty warm, peaceful, quality touch points in the bedroom, from beverages to hairdryer type, fluffy robes and slippers and luxurious bedding. we ate dinner on both evenings delicious, and relaxed atmosphere with engaging and attentive staff. breakfast each morning was continental and very good too again served by a lovely team member. It was a super opportunity to visit the area and we would not hesitate to come again next year. Thankyou to all the staff who went over and above to make our stay so enjoyable.

Quality stay and food sublime.

We visited as a couple for a three course lunch, and we weren’t disappointed. The kohlrabi cappacio was a wonderful starter, followed by a perfectly cooked steak. The chocolate mousse was great to finish, all complimented by a nice Spanish red wine. The view of the countryside and River Usk set it all off nicely. Marius was a perfect host; very friendly and made us feel very welcome.

Delicious 3 course lunch!

We recently visited Newbridge with high expectations but sadly not the case if you are booked on an Autumn Escape ensure you have an email detailing you are entitled to a two course dinner and not a £30.00 credit I had to end up ringing the help centre who then telephoned Mario the manager supported with an e mail to confirm this was the deal in spite of leaving our sign outside of our room (kindly kingfisher ) our room was not serviced as there is no towel rail in the bathroom we came back after a lovely day out to,wet towels I tried calling 22 on the internal phone but after 30 mins could not get through so rang on my mobile only to be told the cleaners had left at 3.00pm no offer of clean towels and beware as the shower is over a beautiful roll top bath but with two shower curtains that was like showering with a “cling on” and as the shower is a rain forest shower it was extremely difficult to try and keep the water within the bath. As we were staying for two nights my husband had a bottle of red wine which unfortunately we couldn’t keep at the restaurant so took it back to the room for our second evening needless to say he forgot to take it with him so returned the the room (the rooms are situated across the car park) only to find the fire alarms going off and one of the other guests had unfortunately set them off with her shower however the worrying thing being you couldn’t hear them in the restaurant thank goodness it wasn’t anything untoward.If you order a glass of Pinot Grigio ensure it is chilled thank you Sarah for sorting this out for me you are a gem and thank you Alison for addressing our issues sadly we will not be returning as we were so disappointed !

Disappointed experience at Newbridge on Usk

I sent this complaint to the management after our stay,  unfortunately, no response after a month despite two more emails.  Very disappointing service from the Celtic Group.

We stayed at your hotel Newbridge on Usk on Friday 1st September. When we first arrived we were met at reception by the manager who showed us to our room, The Peaceful Perch and first impressions were good. Until we looked in the bathroom, the tiles, floor tiles and glass wall in the shower were full of black mould. I went to ask the manager to take a look, he was quite defensive explaining that the rooms are cleaned daily. But I explained to him that this was not the lack of a daily clean but months of not being cleaned properly leaving mould spores all over the shower tiles, floor and glass. I could pick the mould off with my nails, so this is poor cleaning over a period of time. The manager said he would clean the shower himself. There were no other rooms with a walk in shower available to move to, and no offer to look at any other rooms.

The next issue was that we went to the bar so he could get on with the cleaning.  My husband requested a cocktail, but the inexperienced waitress/bar staff did not know how to make the cocktail and the manager was the only one who could make it but he was busy cleaning our bathroom!! She said the only alcoholic drinks she could serve was wine or beer. But when ordering the wine, she struggled knowing which wine we wanted.

The manager returned from cleaning the shower and admitted how bad it was, apologised and offered a complimentary bottle of wine at dinner. He then brought over a complimentary cocktail to make up for not getting one earlier.

When we got back to the room the smell of bleach was overpowering, so needed to open the windows. This is not good for someone with breathing issues, and the shower was still mouldy!

Dinner was on the whole good, but the inexperienced staff need more training on serving at the tables, we felt we were lucky not to have the food and drink spilt on us, unlike another table who ended up with champagne and broken glass all over their table. The service in the restaurant is definitely not worth 2 rosettes, they need to be taught more etiquette.

We returned to the room after dinner and the bleach smell was still so strong, so we had to sleep with the windows opened and had an uncomfortable night.

In the morning after an unpleasant shower in a mouldy shower still with the strong smell of bleach, we were looking forward to our ‘full Welsh breakfast’, hoping that the hotel could redeem our poor stay, but we were quite shocked to be served a mediocre continental breakfast which is not what we paid for.  Please see the booking, it clearly states a full Welsh breakfast, and we would not have stayed if it was continental. The member of staff at breakfast could not accommodate my husband being gluten free, so all he had for breakfast was a bowl of fruit. This is not acceptable. What was on offer was very poor, curled up meats, cheese going hard, boxed cereal, croissants and bread that was clearly not as fresh as it should be.

We asked to speak to the manager, but was told that they did not start until 11:00am. Why would a manager not start until 11:00am, when check out for guests is before 11:00am, and no one there to deal with queries and issues. The lady who checked us out seemed to be the only member of staff working that morning, either on the desk or in the restaurant. Very bizarre for a five star resort to be working in such a shoddy manner.

Please can you send compensation for our very disappointing stay, the shower in room was totally unacceptable making our stay in the room very unpleasant, and we paid for a full Welsh breakfast, which we did not receive.

Mouldy Shower, and no response from Management regarding my complaint.

Excellent food, ambiance and service. The staff were all helpful; Lewys was especially good , friendly, attentive and efficient. The setting, atmosphere, decor and surroundings were all first class. The set price lunch was very good value, varied and beautifully cooked

Wonderful meal in a sublime setting

We booked in for a one-night stay. At check in we were informed that there would be no cooked breakfast, only a continental breakfast and that this was on the booking confirmation. However, i do not recall being made aware of this at the time of making the telephone booking. More about this later below!

In the evening there was no heating in the dining room and my partner had to ask for a blanket. Several other diners were touching the radiators to see if they were on or not - quite clearly they were feeling the chill too. Eventually i asked the management to turn the heating on which they did but it took too long to have much of an effect. So what if the room gets warm in the daytime?!

I ordered the chicken liver pate for starter. I have never seen anything like what i was presented with. Apparently the chef is trying out a new recipe!! It was not solid like every other pate i have ever eaten but more of an aerated froth. After a few minutes, minus bubbles, with its vivid pink colour it looked like something the dog or cat had brought up. I suggest the chef goes back to cookery school and learns how to make a pate. It requires cooking!! 

We ordered hake for our mains - my partner's piece was larger than mine!! One would have thought that each served portion would be the same size? Despite the size differences it was nothing special. As others have commented it is also a small portion regardless.

Continental breakfast consisted of prepacked cereal boxes, slices of ham, cheese, fruit, bread and fruit juice. But don't get carried away by this - it was all underwhelming and not at all quality in any respect whatsoever.  When i complained to the manager at the lack of quality and poor choice he admitted that he was the only one on duty and that there was no chef in the kitchen. This is why there was no cooked breakfast on offer. The duty manager was apologetic but unable to do anything about it. I have had a better standard and quality of breakfast before at a Premier Inn!! I asked some other guests having breakfast if they had known before arrival that there would be no cooked breakfast and they likewise did not know this until checking in. They too said they were very disappointed and how previously it used to be very good. It's possible to make a continental breakfast interesting and tasty but not here.  

It would seem that they are trying to run the place with minimum staff. We were not impressed with the chef’s efforts at all. The waiting staff were pleasant enough. However for the price they are charging it’s a complete rip-off. Thank goodness we had enjoyed a high-quality meal at the Walnut Tree earlier in the day. 

The Newbridge Inn has gone downhill tremendously from our previous stay there. It’s trading on its previous very good pre-covid reputation but now not deserved at all. A stay in a Premium Inn would be just as comfortable, the breakfast a much higher standard – and a lot cheaper than here!! This is not just about saving money but this place is now a rip-off. Go elsewhere!!   

We will not be returning.

Don't waste your money here!

I would like to make a complaint regarding a very rude man at reception when we tried to book in. If possible can the manager contact me to discuss this matter further as me and my partner are very unhappy on the way we were treated. This man was on the reception on Sunday 17th of April and had an attitude with us from the moment we walked in, he muttered under his breath at times and questioned weather I was a member of the Celtic collection which I had previously told him. He then decided to show us to our room, when we got to the room
He looked back and smiled at me knowing full we this was not the room we had booked, when I decided to question him his reply was that the room we booked was unavailable? I then asked him why did you not tell us this information at reception or even before we arrived. He again just smiled and said nothing. As this was not the room we paid for we decided to leave, messing up our entire night. When I questioned would we get a refund he said maybe in a week and again laughed at us, I’ve never met someone so rude in all my life I also asked him for a receipt for the refund and to which he said no I will not get one. If someone could please contact me to discuss the matter, otherwise I will be attending the hotel to make a formal complaint I will not be letting this matter go unforeseen as we should never and have never been treated like this in our lives. 

Regards 
Paul michael 

Sent from my iPhone

Very rude man at reception

We visited and stayed at this establishment for the first time. It's somewhat in the middle of nowhere! I would not describe its location as idyllic! It does overlook the river but there are no gardens leading down to the river but you do have the view  of the river from some of the windows. There is a very good view of the river from the outside seating area (which was closed when we visited). The accomodation was fine. Outside the main building but only a short distance. Very clean, comfortable and warm with good toiletries. The food is very good and so I would not agree with the other reviews suggesting otherwise. The biggest issue is service. I felt so sorry for the staff who were doing their best, and working extremely hard but there was simply not enough of them. On a busy Saturday night in the restaurant there were only five members of staff covering the bar, the restaurant (upstairs and downstairs) and reception. I would appeal to the management at Celtic Manor to address this issue quickly,  as the present model is simply not sustainable. You will lose the few staff you have got if you continue to place this level of pressure on them. This has the potential to be very special, but only if it is properly resourced and supported by management.

Very good food but so short staffed

I popped in this establishment in an attempt to gain some local knowledge and perhaps look to spend a few nights here, everything looked smart with uniforms and I was hopeful. To be frank with uninspired response to my questions I simply would not grace the establishment again

The Newbridge On Usk

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