Name: The Crown at Wells, Somerset
Address: Market Place, Wells, BA5 2RP, United Kingdom, Wells, Wells, Wells, BA5 2RP, United Kingdom
Rating: 7

Elevator/lift

Smoke-free property

Heating

Gift shop

Terrace

Outdoor furniture

General

Non-smoking rooms

Room service

Family room

Rooms

Safe-deposit box

Dry-cleaning

Services and amenities

Diet menu (on request)

Restaurant

Packed Lunches

Bottled water

Meals

Internet access

Internet

English

Languages Spoken

Karaoke

Recreation

Parking

Conference Hall

Business

Cycling

Sports

Beauty services

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Vicar's Close

Ebbor Gorge

Milton Lodge Gardens

Bristol Airport

Cardiff Airport

The Crown at Wells, Somerset

Wells

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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25-beds

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3-beds

30-beds

31-beds

32-beds

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38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Popped in with the hope of having some lunch, uninspiring menu, so stayed for a drink in the bar.

Bar quiet, and unfriendly.  We had lunch elsewhere!

There are plenty of other places in to eat in Wells, and normally a modicum of competition drives good performance, The Crown is I believe well established, in a great location, perhaps resting on it's laurels?

Not Great!

Arrived at the Crown for a pre-meal drink. The party was 5 adults and a 17 year old. A female member of staff wearing black combat pants with a septum piercing flew in to a rage that the 17 year old hadn’t been challenged for an ID , despite only having a soft drink. We sat at a table that had been reserved from 6:30PM, as we knew we would be long gone before that time. We were constantly stared at by an older female member of staff, who decided to ask us, 45 minutes before the reservation, if we were aware that we needed to be gone in tome for the reservation. Never been made to feel so unwelcome! Awful pub trading on the fame of a great film! A young male member of staff at least had the decency to apologise for the way we were treated

How to make people feel unwelcome

I had to plan a trip to Wells at very short notice, with a late night check-in. The team at The Crown were extremely helpful and organized everything. I first had a tiny room on the top floor because the hotel was fully booked, and then moved to a bigger room with a fantastic view of the market and the cathedral. I loved it! If you like a place with history and a building with personality - The Crown is certainly worth a visit. It’s an incredibly old building with so much history and character, I prefer places like that to new hotels that all look the same. The location is perfect. Right next to Bishop’s Palace, the cathedral and the centre of Wells. Breakfast doesn’t have the biggest variety, but it was perfect for me. Beds are super comfortable.

Nice hotel with character in the most beautiful city

We were looking for breakfast and chose the Crown as it is dog friendly.  Staff were a bit slow to greet us and when we said we wanted breakfast we were told they had no sausages or hash browns.  As we were happy with that husband went to the bar to place the order and had a considerable wait while waiting staff were stood around talking.  When he placed the order he was informed again no sausage or hash browns.  When a waitress brought out our cutlery, napkins, etc she asked if we knew there were no sausages or hash browns to which we replied yes we know.  When the meals turned up there was definitely no sausage but there was a hash brown!!  Food was fine but service was slow.  Would return

No sausages or hash browns or were there ....

Visited on 21st November, chilly day so lovely to enter this warm pub... Full of character & low beams so watch your heads The special board soup with cheese scones was a real winter warmer enjoyed by all. 
Great stuff...


Great spot.

This is definitely the worst place I have ever stayed.  We booked a double room bringing our little dog with us . We were put into the most appalling room. The decor was extremely dated as was the furniture. Worse was the filthy carpet , stained and smelt. The floor tiles in the bathroom were cracked. When I emerged from my 3inch bath of water ( the tap just dribbled) I put on socks to walk on the carpet as I didn’t want my bare feet to make contact with the grime.
The bed was small and uncomfortable. The pillows were thin. There were cobwebs in the corner of the room. 
The food was ok . The staff were pleasant.the service was good.
My husbands full English breakfast was rather sparse. He didn’t want egg or beans , he was given one small sausage , one piece of bacon, half a hard tomato and one mushroom.  The receptionist deducted the price of our dog from our bill £15.00 ( no facilities for dogs in rooms ) our bill still came to £135.00.  Absolute disgraceful .
Keep away from room 6 . If you dare stay.

Filthy Room

Arrived at the crown on Saturday afternoon around 1pm, we knew check in wasn’t till 3pm, but were informed that rooms were ready (pleasant start). The rooms are comfortable, but a little quirky, which is to be expected from a building that dates from 1450. If you want a modern hotel, then try the generic hotel chains, this one has lots of character and charm. 
We quickly grabbed a drink from the bar, which was busy, but service was spot on. After we completed our walking tour of Wells ( Highly recommended) we settled in the bistro for dinner. We were a party of 8, but they had no problem accommodating us. Service was quick and friendly. The menu choice was good and had something for the vegan/ vegetarians in our group. All food was hot and tasty. Prices are what you would expect, considering the current economic climate. 
Breakfast was continental and a choice of cooked breakfast options. All in all, a very pleasant stay, in a city centre location (Wells is so peaceful, apart from the Sunday morning bell ringing, which I personally enjoyed).

Great weekend stay

I went to Wells for a stroll and fancied a lovely traditional roast dinner, so we decided to stop at the crown. This was by far the complete opposite of that. 

the below information details my experience. The Food: 
The potatoes looked as if they'd been part boiled and thrown in the oven for 5 mins (they were terrible)
The rubbery pork seemed to have been thrown in an oven and pulled out prematurely (what is crackling again???)
The 'homemade gravy' was nothing short of dishwater. 
The cauliflower cheese was sub-standard, although slightly reminiscent of a packet sauce....
The Yorkshire pudding looked the part, however it must have been made a day before and warmed up (poorly) pre-service.
the parsnips and carrots were delightful however they were also cool to the touch. 

The Service: 
the staff welcomed me in as expected. then they refused to serve me my drink until i found myself a table (just why? felt forced to be honest). So i found my own table (unaccompanied), took my jacket off, placed it on the back of my chair and headed for the bar. I suddenly was able to buy myself a drink (and food, of course)!!! Whilst ordering my lunch, the staff behind the bar seemed more interested in gossiping about their private lives more than helping and assisting customers enjoy their Sunday afternoons. It seemed to lack even an ounce of professionalism. Anyway, i walked back to my table to enjoy my much awaited pint of Guinness, which was delightful. Now this is the shocking part; roughly 4 gulps in, my food was on the table - like seriously??? having ordered it a mere 5 minutes ago, i became very concerned. i had a thought to myself " oh dear, here we go". How this was even allowed to get out of the kitchen is beyond me. And the worst part? - they're charging people almost £20 for this plate of disappointment. Their entire menu looked way over priced and i can only imagine how the rest of the food is presented/tastes. 

This place has nothing on Toby Carvery (i wish i was joking).

My advice? Please spend your hard earned money elsewhere for decent food & hospitality.

Restaurant Food

After a late morning of shopping at the Wells market, we dropped in to The Crown for lunch.  Very kind and attentive staff member Miranda seated us at a nice table in the restaurant by a window looking out to the market beyond.  The sea bass was one of the best I have tasted.  Suggestions of local beer were spot on.  Definitely going to return.

A good discovery in the heart of Wells

This is about the bar only, not the restaurant or hotel. This place is a really great bar. Comfy, good range of beer, drinks etc with a couple of attentive and helpful bar staff. But seems some others, staff from other areas, happy to spoil ones enjoyment. Loud chat and swearing from kitchen/preparation area then one (Jason maybe) migrated to the bar and proceeded to watch noisy videos on his phone overriding the good selection of bar music. Great pint, good wine, pleasant bar staff, good music and atmosphere BUT...................

The Crown at Wells, Somerset

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