Name: Blencathra Guesthouse
Address: 13 Crescent Avenue, Whitby, YO21 3ED, United Kingdom, West Cliff, West Cliff, West Cliff, YO21 3ED, United Kingdom
Rating: 9

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Rooms

Packed Lunches

Meals

Free Wi-Fi

Internet

Parking

Family/Kid Friendly

Kids

Location

At the hotel

Pannett Park

Bram Stoker Memorial Seat

Whitby Pavilion

Whitby Beach

Whalebone Arch

West Cliff Beach

Towbar Express Stadium

Whitby Harbour

Teesside International Airport

Blencathra Guesthouse

West Cliff

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Very disappointed, First impression is the front garden full of weeds spilling onto pavement.The room is very stark/ bare not a picture on plain white walls grubby carpet dark grey towels navy bedding can't tell if its clean only one very flat pillow per bed.The bathroom is across the hallway Could not shower as no hot water in shower or sink had to boil kettle in bedroom carry to bathroom sink for wash You might think why not complain Nobody answers the phone or reply to emails found this out when trying to gain entry on arrival The edges of the stairs covered in thick dust Thank goodness only booked for two nights

Very overpriced very disappointed

If you want to book this property,  just make sure you can deal with some one. Not someone on the phone ONLY. 

I booked this property through Booking.com.
Very things went OK. Then text started, first, checked in online,  optional if you want to give the guest name.  But more text later asking for deposit then telling me to give the second person name so they can give me the access code to get into the property. So I did. 

3 o'clock check in time,  no access code.  I have to ring for it.

When we got to the property,  there were other people tried to get into the property,  they were complaining too.

After enter our room, first thing I noticed was two white pillow case pillows looks dirty.  I took some photos. 

Then we went out,  didn't get back until 11pm being a Saturday night,  you know!!

I had a shower,  then I noticed the towel smell and had a tint of Yellow on it, with no choice I used it. I can smell myself with that musty and dirty smell on myself.  Not very happy and proceed to bed.

Then another dissatisfaction  the pillow (NOT THE ONE WITH WHITE PILLOW CASE) which I lied on, stunk too.  Nevertheless,  didn't have a good night sleep. 
Rang the number in the morning,  and pulled the pillow case of my pillow,  to my horror,  the pillow is full of stains. 

They did rectify all compliance. We had new pillows and towels.

By the way, toilet seat doesn't fit the toilet.  So make sure you let them know before hand. So if you break it by accident,  they cannot take it out of your deposits 

So, I won't say don't book there, but I won't do it myself again. 

Just make sure you check everything before you settle in.

Bad management

This place is “Disgustingly Dirty” the rooms are nothing like pictures. Feet stuck to floor the guy who runs the place is abusive, Worst place I’ve ever stayed in my life. Never Stay Here! Go somewhere else, anywhere else just not here! 

Horrible

Do not book to stay here, rooms are nothing like the pictures, out dated room, no hot water, bed creaked every time you turned over, could feel the springs in the mattress, coffee table screwed to the wall, no breakfast so false advertisement on that, horrible, horrible place, only stayed one night out of four, booked into another accommodation for the rest of our stay, much better, please, please do not waste your money on this place, we were looking forward to our stay but this did put a big downer on it when we got there, all good now.

Worst Stay Ever

Never again tried to get other accommodation when we seen the room everywhere booked up toilet nearly off the wall on 5th floor stairs steep would not recommend  absolutely loved whitby but this is the pits

Never again

booked thru Booking.com.2 e-Mails from them cinfirming it.Then the start of twenty E-mails from Blencathra.First deposit required on arrival,then deposit required to be paid via this link.link did not work.sent a second link,also did not work.pay by bank transfer.,which i did.then proof of transfer required !!!.Eventually sent enrance codes.
Upon arrivall room clean,warm and TINY ! Could only just walk round the double bed.
Bathroom and toilet is TWO floors down the stairs.No kettle,bin,glasses or most important parking tickets.Had to wait two hours,Then a lovely lady turned up with brand new kettle,milk,water and parking tickets, 
Running a hotel remotely just cannot and does not work

What a shambles !!!

Arrived at the room, wanted a shower after the travel. Shower not working. No-one on site to offer assistance, no staff reside at the property. There was a ‘24 hour’ customer service number for any help that’s required. We called the number and the phone rang out for about 15-20 minutes. We made the call upon our arrival on Saturday 31/12/2022 at 14:30-14:45pm. It’s is now Wednesday 04/01/2023 and we STILL haven’t had a call back or a visit to fix it. Our stay was a two night stay, so we had no shower facilities during our stay. I have since emailed and complained and received no apology, just that it has been forwarded to ‘management’ - I am still awaiting a response!
The room I was shown I was booking on booking.com was not the room I had when we arrived. So dated, poor facilities. Cheap, low bed and cheap foam flat pillows. Left with back ache.
I honestly wouldn’t be paid to stay here again.
The cleaners advised us that the owners have recently taken over from previous owners.
Beware when reading the old positive reviews you will see regarding this property - because that is not the service you are going to receive with the new management.
Absolutely fuming.

Under new management - AVOID AVOID AVOID. No shower the entire stay. Reported and no assistance given!!

Absolute hell hole, nothing like it is in the pictures, managed by key codes now. Cheap and very very run down, was made to leave a deposit of £25 which was only made clear to us after booking and have chased this back to no avail. We would never stay in here again and I strongly recommend you do this same if you are thinking of booking here.

Avoid at all costs

Ron and Liz were fantastic hosts, very friendly and welcoming. It was a trek up to our room but we were told that beforehand, however the view was spectacular. The room itself was cosy, warm the beds were very comfy and it had lovely warm shower. Breakfast was lovely with everything from a full english down to cereal available. Woul happily stay again

3 days in Whitby

Thank you to Liz And Ron, very good hosts, Welcoming hosts sorted out parking permit helped with luggage, cannot fault them.  Stayed in family room, clean and comfortable. Superb breakfast. Had a great time in Whitby
Thanks

Blencathra Guesthouse

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