Name: The Royal Oak Hotel
Address: 15 Market Place, Whitby, Whitby, Whitby, YO62 5BL, United Kingdom
Rating: 9

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

No elevators

General

Non-smoking rooms

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Iron and board

Ironing

Laundry

Safe-deposit box

Luggage storage

Services and amenities

Coffee/tea for guests

Diet menu (on request)

Breakfast

Restaurant

Packed Lunches

Coffeemaker

Kettle

Meals

Free Wi-Fi

Internet

Library

Billiards

Karaoke

Picnic area

Recreation

Beach/pool towels

Pool and beach

Darts

Sports

Pets allowed

Pets

Location

At the hotel

Room amenities

Helmsley Arts Centre

Cleveland Way

Teesside International Airport

Leeds Bradford International Airport

The Royal Oak Hotel

Whitby

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

On arrival in the pub we were told our room was ready early. The room we got was very large and had a great view of the square.
On using the shower I noticed the silicone on the shower tray was black with mould. The water was pouring out of the electric control box. We did go to the bar staff to report this but however nothing was followed up, so decided not to use it as water and electric control boxes don't mix.
The sockets were very few, and my husband and I had to pull a king size solid wood bed frame off the wall to plug in our charges. Not a great job for 2 people in there 60's. All in all the room was definitely not worth the money I paid.

VERY POOR QUALITY ROOM

We went for a drive out to Helmsley from Stockton on Tees, we only had food but it was amazing very friendly staff and the food was excellent! Would definitely recommend and be back again, didn't realise it had rooms and will probably look at staying overnight one time.

Food for Sunday lunch

This was a spur of the moment booking, and we couldn’t be happier with this choice. Our dog friendly room was clean, warm and very comfortable. The staff could not have been friendlier or more helpful. We ate there twice, the homemade pie was delicious, and even my husband, who has very strong views on Sunday lunch,  had nothing but praise for their beef roast.
We would heartily recommend the Royal Oak.

Lovely weekend away.

Food was okay maybe a little pricy for what it is. The barmaid was a star and so attentive but completely on her own for the whole time we were in the pub. Hope she doesn’t mind me saying this but a pregnant lady should not be left on her own all shift let alone be lifting heavy items! Management needs to have that sorted asap.  

Not bad

Excellent drink in a well decorated pub. The atmosphere in the pub was superb and the staff were very friendly and polite. We didn’t try the food, but other people’s food looked lovely. The garden is beautiful and the front of the pub looks very homely.

Excellent

Beer was off (Hobgoblin) - it tasted like vinegar. I am a regular Hobgoblin drinker so would know.

Complained to 2 members of staff but both ignored me (they clearly didn't care) and continued to serve other customers (one of whom shared by disbelief at what was going on).

After escalating my complaint, I was told that I was being rude, so we just left without ordering any food.

Warning to real beer drinkers!

My friend and I stayed one night before starting the Cleveland Way. Room very comfortable and nice soft towels and beds and pillows very comfortable. Very nice dinner and breakfast with friendly staff .

A nice place to stay

We went into this nice looking pub early Saturday evening on 22nd July. There was one bar staff serving on the side we were at, who despite seeing us decided to serve everyone before us. When I finally said "Excuse me", I couldn't believe the attitude she showed us: glaring at us and being incredibly surly. There was also a clear bias from her and the other bar staff (when he arrived) to serve locals first, which although I kind of understand, it can be taken too far. It's a shame because the pub seemed alright, and I assume the positive reviewers were not served by this girl, who clearly requires some lessons in customer service. 

Bar visit spoiled by rude, ignorant staff

We visit the Royal Oak every year when we are in the area. We always sit in the bar area as it is dog friendly. Welcomed by a lovely roaring fire (which the dog loves). A great cosy atmosphere in the bar with great service and great food! We will continue to return!

Great atmosphere and cosy fire!

I recently went to Helmsley for business and found wonderful accommodation hear at the Royal Oak and some excellent pub food would definitely recommend to anyone looking for accommodation in Helmsley.

The Royal Oak Hotel

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