Name: Stratford Suites
Address: 11808 W Center Ln, Airway Heights, Airway Heights, Airway Heights, 99001, United States of America
Rating: 9

Smoking areas

Smoke-free property

Newspapers

Television in lobby

Express check-out

General

Family room

Indoor Fireplace

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Concierge services

Services and amenities

Coffee/tea for guests

Vending machine

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Barbecue grill(s)

Hiking

Picnic area

Barbeque

Recreation

Parking

Business center

Business

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartament hotel

Northern Quest Casino

Spokane International Airport

Stratford Suites

Airway Heights

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The wifi is so slow it's not even worth using. The front desk person, Shawna, makes you feel like an idiot when you talk to her and the blonde woman with the clipboard is so rude. The hotel itself was nice and clean but the people who run it are insufferable. Will not be recommending to anyone nor staying again for them alone.

Horrible front desk staff

5 of us checked in after a late flight into Spokane. Part of the family was able to get into their room but the other part was locked out as our key cards never worked. As soon as we checked in at midnight, the staff left. We tried calling the “emergency number”  - NO Answer… I left 3 messages with no call back! 

When we went to “check-out” of the room we didn’t even stay in, the front desk staff asked if I called the emergency line. I responded Yes, 4 times! All she said was Hmmm, I’ll have to look into that. She did end up refunding my one suite… well I should think so! That’s the least they could do!??

I mean, considering we stood in the parking lot for 30 minutes, had to go find another hotel with availability at 12:45am, and that there was no answer on the so called emergency line after a long flight, you’d think the hotel personnel would be extremely apologetic… nope, nothing until I was on the way out the door when she finally said, sorry about that.

I’m just writing a review to warn customers that if you get locked out of your room or have a different emergency after midnight, you’re probably screwed…

Disappointed family, locked out of room at midnight

Dingy, scuffed up paint on all walls, no plug for the bath tub, only 2 of 4 burners worked. Plumbing from neighboring suite is so loud it woke me up when they flushed in the middle of the night, can’t access the lobby for “free coffee” or ice until the office opens at 9am. Everything is old and tired looking but bed is comfortable enough.

Old and tired.

Best place for price and location.  This is the nicest place I've ever stayed for the price. Every time I stayed at this location the staff have been more than accommodating and go above and beyond. I honestly can't sat anything negative about any of my 5 visits to this location. Sara was the last front desk worker and was amazing at her customer service and really made us feel welcomed. It goes along way when alot of places don't seem to be very friendly. So thank u to this amazing place and it's staff for ur hospitality and to the owners . Whoever owns this place has done a wonderful job at this place. It's like a  clean clean apartment that is so cozy! Thank u again

Best price , clean, best hospitality,  amazing location

Up until even a few years ago, this place was a jewel. But I travel for business and, while I've spent a lot of money here for the past 10 years, never again.

The Internet didn't work the whole time I was there. Neither laptop, phone, nor any other device would connect. I brought this to the front office attention MULTIPLE times but they had no idea what they were doing. I tried all the devices at another hotel and at Starbucks and they started right up. The issue is the HOTEL, *not* my devices.

Here's why I KNOW they're not going to get better: they don't hold themselves accountable!!!

In Sept. 2022, a reviewer said the internet was poor quality and inconsistent. Their response? "Wi-FI does work well at the hotel, our IT department can assist with most issues." Did they just say this because it sounded good? I contacted the front desk multiple times. They never sent IT, they never sent anyone. Just turned a blind eye to the problem.

Another reviewer said, definitively that it never opened by 8:40 when he'd leave. Their response was "we always open at 8:30." Well, obviously NOT. 

So their responses are simply the opposite of the truth. Like a petulant child, they refuse to admit issues.

When I left, I asked the manager contact me. The front desk said OK. I never got that call. I've called multiple times but the phone just rings. I left a message. Nobody called back.

Final thing: another reviewer complained about cleanliness. They got blacklisted. Yes, these folks even have a blacklist.

This tells me everything I ever need to know about the hotel. 

Used to be a jewel. Used to be.

Never again.

Not as good as it used to be.  Our first room just had the carpet cleaned, room was very very wet and one of our party slipped and fell on the tile.  We were given another room, this one might have been cleaned but there were remnants of prior guest left in plain sight.  Elected not to move our belongings yet again.   Couch and beds in both rooms were saggy and in need of updating. Overheard staff discussing problems in other units as well.  Whole property is in need of some care.  Sitting here listening to late night parties playing loud music.  Won’t be back.  

Not as good as it used to be 

I love this place. My home away from home. They have full kitchens and they are set up like apartments . It is close to Northern Quest Casino and lots of restaurants. I just love the espresso bar.We will definitely be back.

Amazing 

The manager is horrible. I booked 2 nights and paid 306.00 when I got there for check in I was told I was on the blacklist because I had complained about the cleanliness of the room. I requested a refund and was denied I paid for a hotel room for 2 nights I didn't get to use either night and was denied my money back she obviously pocketed the money or she would have no problem refunding it

Bad management

What a dump!  Looks like the manager died.  The office is supposed to open at 8:30am.  I have to leave by 8:40am and have never seen them open by then since I have stayed there.  Who knows when they come in.  
Housekeeping is very poor.  They sit out and smoke until after 10am.  They are supposed to clean the rooms once a week.  But they don't clean the kitchen, the stove top, counters, etc.  They don't vacuum the carpet.  The blinds don't look like they have been cleaned in years.
The mope at the front desk, "Jonah" was all about telling me about how I would be fined $35 if I lost my key and he had to come in after midnight to be let in.
The rooms are dark, dirty and the employees behave as they don't have any supervision.
Stay elsewhere.

stay away

Been staying here since late May 2022, over 4 months, and the internet is extremely poor quality, inconsistent and often non-existence.  Cleaning is woefully poor, and request to clean certain areas (sink/tub/floors, etc.) is oftened ignored.  I would not recommend if you need access to internet.  When offered to use the conference room, it took registered poor connectivity.  I was told that my suite had the best connection...I can only wonder what others were experiencing.

If Internet Service and Cleanliness is Your Priority...Stay Away from Stratford Suites

Stratford Suites

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment