Name: Quality Inn
Address: 610 E Springfield Rd, Arcola, Arcola, Arcola, IL 61910, United States of America
Rating: 6

Computer

Air conditioning

24-hour reception

Smoke-free property

Heating

Newspapers

Gift shop

Television in lobby

General

Room service

Family room

Cable TV

Shower/Bathtub

Linens

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Vending machine

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Parking

Parking nearby

Swimming pool

Beach/pool towels

Pool and beach

Golf сourse (within 3 km)

Sports

Pets allowed (under 5 kg) (surcharge)

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Kelly Moore Memorial Park

Hippie Memorial

Willard University Airport

Decatur Airport

Quality Inn

Arcola

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

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23-beds

24-beds

25-beds

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39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The hotel on the outside looks like it was recently updated. This hotel doesn’t have an elevator so I requested a main level room. The lobby and kitchen look like it was recently updated. Very inviting. We have a small dog which they allowed for $25/night. 
When I called to make reservations the customer service person said she would send me a confirmation to my email. I didn’t receive it so I called the hotel front desk to make sure that I had a reservation. They said we did. I requested the confirmation to be sent to me again. The woman argued with me and told me after saying it was already sent. I still didn’t get it.  When checking in the guy at the front said I can get a invoice when I check out. Since I didn’t get a confirmation email. I wanted to make sure my email was correct. He said he couldn’t check it. The room was very nice and updated. I would stay there again.
As we were leaving I rang the bell at the front desk and waited for about 5 minutes with no one showing up at the desk. I wrote a note on my key to send me my bill. I still haven’t received it. I would like my rewards points which hasn’t showed yet. 
The pool was covered and blocked off. It looks like it is under construction. 
Reasonable pricing. I would stay there again.

Quality Inn stay

Perfect for a quick stop after a long driving trip. Clean, well maintained and appointed. It seems freshly redecorated. I like the cozy atmosphere of a fairly small hotel.
Next door to a good Mexican restaurant. Handy to interstate.

Excellent stay

I stay at Choice hotel properties often; usually a platinum or diamond member, so I know the well.

This location is a clean, well run, basic every day Quality Inn. There are a few better (South Bluff in St. George, UT comes to mind), but this is a bit above average and a much better property than the QI up in Champaign. Friendly desk help, clean bathrooms, clean rooms, good wifi, excellent parking, and a very safe location. Lots of places to eat or get supplies nearby. 
Strongly recommended if you're in the general area.

Nice, basic Quality Inn (stay here instead of in Champaign)

Motel is dated and needs updating.  Room was noisy as trucks drove by outside until the wee hours of the night and started up again early.  Back lot was a mess.  Breakfast was sub par.  Wouldn't recommend this place at all.

Not a great stay

I saw positive reviews of this place from when it was a Comfort Inn and assumed it would be the same.  When I arrived, I did not feel comfortable in the hotel.  It shared a parking lot with a gas station and a very run down motel, and did not secure the entry from the outside open stairwell.  The supposedly non-smoking room smelled strongly of smoke.  Although the lobby was clean and the staff was very pleasant, they would not allow us to cancel the reservation. It took a fight with Choice Hotels main customer service line to get them to agree not to charge us as a no-show on the reservation.  Hope this helps someone else save the time and just stay elsewhere.

Did not stay

The hotel has obviously been updated but still has the smell of stale smoke. The carpets and walls looked fresh but wonder if the furniture still retains the smell of smoke before this location became smoke-free. The breakfast had fried eggs which made a good egg sandwich. Otherwise it's a typical breakfast. The staff wasn't overly friendly except the lady who worked in the evening. I only stayed one night but my key card had to be reprogrammed three times. There was a layer of dust on the top of each headboard that I had to remove before going to bed so that it didn't affect my allergies or I would have woke up with trouble breathing. The towels looked a bit worn too. For the price I guess it wasn't too bad but may stay elsewhere the next time I am in the area.

Not Too Bad But Could Have Been Better

We were looking for a nice place on the road and found this Quality Inn.  It was conveniently located, reasonably priced and as we were travelling with a puppy-pet friendly.  The manager on duty was amazing and very accommodating.  when visiting southern Illinois again we will stay here again.

Overnight stay

Carpet in room sticky, dead bolt did not work.  Room had a strange smell?previous pets maybe, I don't know just unpleasant, went and bought Lysol to help.  Could see out into hallway when door was shut due to gap between door frame and door.  It is "adequate" to stay in, but I would probably opt to stay elsewhere.

Arcola stay

The customer service was basically nonexistent. The woman who checked me in barely spoke to me. I had to ask which direction my room was in and where the pool was. She then told me that the pool wasn’t open yet for the year. It was the Friday-Saturday before Memorial Day and 89 degrees and sunny when I checked in. We were given the wheelchair accessible room and I needed a bathtub for my 1 year old. The shower was gross. House keeper was rude. 

Bad customer service

Quick Digest- ok for older families (without young kids), over the roaders, truck drivers happy to see a bed, and ppl not needing an elevator, low maintenance travelers. If this isn't you, then this hotel is not for you. True story- my 6 yr old told me that "this was not a hotel and that if it was, it was the worst" -no working pool, dysfunctional bath tub and dysfunctional wifi 🤣🤷🏽‍♀️
I was at this hotel 3d,2n. It is the following Tuesday and I think I am now ready for this review. Deep breaths. There will be tips, pros, cons, and pictures. All of it will be 💯 true- I take reviews very seriously. I use/refer to them when I do anything and go anywhere. And being that I enjoy to travel with my family and, on occasion, with just me and my husband- I think about what others may want to know before they go, so, here we go.
*Tips*
-Research the area!👨‍🌾👩‍🌾 👀 Arcola, IL. Key words: amish, rural, farms, country, the opposite of diverse🚶🏼‍♀️🚶🏼‍♀️🚶🏼‍♀️🚶🏾‍♀️🚶🏼‍♀️🚶🏼‍♀️. We were in the area for an EIU Graduation but being raised in Chicagoland, Arcola was uncomfortable at times. Not unsafe but- yeah.
-Think twice before scheduling with a 3rd party. We used travelocity and there was miscommunication between me, the hotel and travelocity. 🤔
*Pros*
-Heather was amazing!🥰 We only got to interact with her on Sunday but she was over-accommodating, a hospitality genius. I wish she had been there all weekend. Might have impacted this review. Promote Heather to managment! 
-within walking minutes of 24/7 gas station, Dairy Queen, McDonald's, Mexican restaurant, diner, pizza place. This was convenient. 💆🏽‍♀️
-hotel was very clean & smelled nice.
-fridge in room was spacious. 
-only 2 floors/levels 
- walls are pretty thick- we had a newborn baby next door who was a crier 👶🏻but we could barely hear him/her
-on both floors, at the end of the hall, there was an outdoor staircase balcony thing with a smoker's ash tray thing, which was convenient as hell, being a smoker. They should add a bench on the 2nd like they have on the 1st. Still a +
-The beds and pillows were so amazing! Made for comfy sleep!😴 
*CONS*
-hotel wasn't prepared to accommodate an "extra blanket" request...lame. Was I supposed to pack an extra 1? No, you're a hotel, you need to be ready for that. The word is Hospitality. 
-they advertised Queen beds.... I own Queen beds and 1 king... those were Full sized mattresses- not Queens at all. No doubt. Lame.
-NOT WHEELCHAIR ACCESSIBLE. NO WHEELCHAIR ACCESSIBLE ENTRANCE AND NO ELEVATOR 🤦🏽‍♀️👎🏽this is a big inconvenience for young families too being that it is so hard to travel light sometimes.
-Yumi (manager/front desk lady) I'm just going to say it- this South Asian sister may not like black people 🤣 she was short, condescending, from the start. Cutting me off while I'm giving her my info at check in. Not a fan of rude employees at a hotel 
-WIFI DRAMA 🤦🏽‍♀️ my phone could connect but my PS4 could not no matter where we moved it and I have never had this issue, this being my 4th hotel this yr. We always travel with the PS4. When we approached Yumi, she basically said it was our problem and was not even interested in fixing it. She said she didn't know anything about PS4s lol but the hotel wifi worked and walked off 🤣 I'm saying this again if it weren't already clear from an earlier Con- Yumi is in the wrong industry. She had no problem with coming off rude, disinterested in our comfort and satisfaction as paying guests to our hotel- Wild!
- while I enjoyed having the outdoor staircase balcony thingy, the door didn't require key card access and so if someone wanted, they could walk into the building without being a paying guest 🤨😬 yikes.
- bath tub couldn't hold bath water. 🤦🏽‍♀️
- our door to our room looked beat up and we had issues getting into our room at time. Like the key card wouldn't catch and at times we had to pull hard for the door to remain closed.
-hot breakfast was ok but the breakfast window is too short in my opinion  (6-9am) I'm used to 10 & 11 AM cut-offs 🤷🏽‍♀️

Quality Inn

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