Name: Eagle Peak Lodge & Cabins
Address: 164 White Pines Road, Ashton, Ashton, Ashton, 83420, United States of America
Rating: 7

Smoke-free property

Outdoor furniture

No elevators

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Breakfast

Meals

Free Wi-Fi

Internet

Hiking

Recreation

Free parking

Parking

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Eagle Peak Lodge & Cabins

Ashton

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

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water-view

with-view

annex

basement

main-building

1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Awsome bed,nice and quiet can't beat the front desk hospitality. 
 Scott thanks for the info will have to come back when the sled races start! Comfortable  if your by your self or with the family. Lots of attractions near by!!

Great place

We found this place by reading the previous reviews and they were spot on this is a hidden gem. The room was great and the pillows were amazing. The owners were really nice and pointed out a few things to go visit and suggested where to eat. I strongly advise anyone passing through to stop here.

Great find

Having the need to stay in a Lodge to take a break from my little travel trailer, The Gray Ghost, I drove up to this lodge one fine day. Was Greeted by Matt. Explained my needs and reason for the stay, and he found a nice room for me to stay in even though the Lodge is under renovations. Met his co-owner Scott the next morning, and was very impressed with the Courtesy & Respect they both offered. So much so, I extended my stay a few more days. They were helpful with things to do in the area, and I felt like a VIP after a few days. Will stay there again should I be anywhere near Aston ID. The Grey Ghost and I say "Thank-you " Gentlemen...    

Superior Customer Service

Wound up staying two nights.  Very comfortable room. Clean,  nice amenities and soft towels.  Excellent and friendly staff  - even carried our luggage upstairs since they didn't have a first floor room available. Would definitely stay here again. 

Hidden Gem

Great stay at Eagle Peak Lodge! Staff was nice and helpful, gave us tips on where to go in the area. Clean and spacious rooms. The lobby was nice to sit in and relax after a busy day if site seeing. I like the complimentary breakfast provided. I Would definitely stay here on my next trip through.

Great Stay

(Trust me…this a review of Eagle Peak Lodge) Three days into our 18-day stay in West Yellowstone, we took a day trip down to Great Tetons National Park. By early afternoon the roads on the passes back through Yellowstone were treacherous, and vehicles were sliding out of control all over the roads. Our only option was to cross over Teton Pass into Idaho. 

As we turned onto Highway 20 in Ashton, we struck something in a construction zone that exploded our front right tire. A gentleman stopped to help us, then a deputy joined us. Together they managed to find our well-hidden spare (donut), get it on the car, and inflate it.

We were still about 70 miles from the place we were staying in West Yellowstone, and none of us felt we could make it back there on the donut. The deputy had dispatch call to see if a room was available at the Eagle Peak Lodge, then he escorted us there. 

Matt welcomed us in and gave us their best room. He told us where we could find something for dinner and followed us to be sure we found an open restaurant. 

The room was clean, spacious, and comfortable. The shower was perfect, with great water pressure and temperature. 

After a breakfast of delicious biscotti and coffee, I went out to check the car. The donut was completely flat. I tried to inflate it with my little compressor to no avail.  Scott got his large compressor and tried to inflate it, only to find that the seal on the tire had failed. 

I called a local tire shop to see if they could pick up the two tires to replace/repair them. They did not offer that service. 

I had decided to call a tow truck to take the car to the shop, but Scott offered to take the tire to them and have a new tire mounted. He told us to just stay at the lodge and stay warm. 

He returned with the new tire, removed the donut, and put the tire back on. 

I would never have expected this helpfulness and kindness. Not only were the accommodations excellent, the people made this our absolute best lodging experience ever!  I would give the Eagle Peak Lodge ten stars!! **********

Best experience ever!!!

I stayed here during marathon weekend in Ashton in late August.  I stayed here in 2015 and quite a few things have changed.  Upon checking in i asked the desk clerk what time check out was.  He stated 10 am.  10 am?  I laughed since this was the first time i have ever had an establishment have that early of a check out.  Room was fine and big.  Internet doesn't work in the rooms.  No breakfast unlike 2015 where you at least got some fruit or granola bars.  Could be because of COVID.  This place now seems to be a version of Motel 6 or Red Roof inn where you get nothing but the bed and early checkout time.

The new Red Roof inn or Motel 6

They won't even answer their phones, which probably is an indication of how little they care about their guests. They'll text you back instead of calling. They lied about hotels.com policies, and once I informed them that the other hotels had fully rebutted their lies, they then admitted but basically told me to pound sand, they were keeping my $564 dollars, didn't give a damn if my leg was broken, and frankly hoped I suffered (and I DO NOT start off with customer service reps rudely as I have done that work most of my life).

Backstory: I made a reservation on hotels.com and then broke my leg just days later. I cancelled all stays 3 DAYS after initial reservations were made. I contacted Hotels.com about a long itinerary of places I was staying and all but one agreed to cancel without penalty. You guessed it, this spot, which I honestly only chose because EVERYWHERE else was already booked. Yes, the no refund policy is in the terms and conditions--same as all other spots which all saw the facts and happily cancelled without any hassle. Another mitigating fact: I thought when I made my reservations that I had gotten insurance on all the hotels I had booked, but unfortunately it only stuck on the first hotel on the list (and bizarrely, that one allowed cancellation at any time... clearly I wasn't trying to skimp out).

In any case, they've taken my money, won't refund, and overall act like a really low class establishment, which other reviewers on Expedia and hotels.com seem to confirm. Book at your own risk. And do not think for a second they will act like decent human beings. Other reviewers have mentioned that the ads are deceptive, amenities are lacking, and if you want to be treated as though you're a welcomed guest and not a sucker who was parted from their money without remorse (and with a really rude tone and manner, to boot), well, this is NOT your spot.  I recommend sleeping on a park bench or in your car over this horrible place.

Desk agent was literally the rudest customer service rep I have ever had the displeasure to interact with...

Stay away from this mess. Public spaces and rooms are dirty. Windows in public places filthy. Crumbs from previous guest all over the floor in the room. Knob on AC unit came off, and then unit stopped working, making for a very hot night. Front desk staff looks like they are headed to relax at a beach/concert or something, definitely not looking prepared to offer service to the public. This place is nasty. Rough looking people sitting around in the lobby regularly, who seem to be residents there. Maybe this is partially a half way house?  Maybe your supposed to bring your own RV? Dont stay at the lodge though. Resembles something that should cost about 30 a night, but actually somehow costs 4 times that.

Lodge should have shut down years ago

DO NOT BOOK HERE! Customer is always wrong at Eagle Peak.
(Long review, I know - but worth the read)

Much better places for price and service nearby. 

 What happened: We booked this place around 7pm because we could not get a hold of anywhere else in the greater area including calling this place twice with no answer. It cost almost $60 for one night! So expensive!!!

Once I booked it, there was no instructions, no site #, No anything. I did get an email receipt, but again, No information with that either. In all my time traveling all over this country has this happened.

We drove down from W. Yellowstone and got to this place about 9pm so it was dark. This place is a ‘Lodge’ that has a beautiful view of the backside of a gas station and the tractor trailers that are parked behind it. Driving slowly by trying to figure out where we supposed to go, all we saw was a small sign with their eagle peak lodge logo on it, so we knew that was the lodge and we were in the right spot. It looked shut down. It was early in the season (April 30th) so a lot of places in this area weren’t open yet. They took the booking online, so we thought it was going to be fine. Very poor lighting on the streets and at the ‘Lodge’ parking lot. We couldn’t find the RV park. There was no other signage. Nothing. We had no idea where we were supposed to go or what to do. We drove past the place twice trying to figure it out. I was wondering if it was just a couple hook ups thrown up behind the ‘Lodge’ building in the parking lot but didn’t see anything to that effect. So we went on down the road and found a place in Sugar City that was very accommodating and who actually answered their phone. 

I emailed the ‘Lodge’ and asked for a refund since we couldn’t find the place to stay there. The owner/manager refused and said it is on their website that there is no refunds. What!?! Really?!? I never saw that or was warned of that when booking, so I went back and looked. Yup, it’s there - at the very bottom. You can go through the whole booking process on a phone and never see the bottom of the screen. Not even a warning when you are about to finalize payment regarding the fact that it is non-refundable. Big oversight and bad design on their part.

I explained all the legitimate reasons we should be an exception to their refund policy. They didn’t give us instructions on the booking page. No instructions on the email confirmation. Not even a site #. No signage at all at the location telling us what to do and where to go. No warning of the bad refund policy unless you scroll all the way down to the ‘fine print’ policies bottom of the page when booking.
In response, the owner/manager of this place actually BLAMED ME over and over again! Said I could have gotten out and come into the lobby of the lodge for more info and that I should have thoroughly read all of the website before booking! What? Go talk to your ‘guest relations’ person who didn’t answer both phone calls in a Lodge that still looks shut down for the season in a poorly lit parking lot behind a gas station...? Ok, yeah, I should have assumed there was a live person there manning a desk at 9pm in the off season who would tell me where to go. Or they could give us that info in the email confirmation or just put up a sign!!!!

Anyway, we went back and forth with the owner/manager and he is flat out refusing to refund our money. At this point it’s about principle. He won’t or can’t see the customers point of view and would rather keep $58 than a customer. SAD. 
As a business owner myself twice over, I know what it is like. I was nice in my emails and gave him good ideas on how he can improve his business for himself and his customers. I hope he takes those and implement them.

It’s a poor worker who blames his tools and a poor owner/manager who blames his customers.

Pass by this place and find one who values their customers and knows what ‘customer service’ is. 

I hope this helps someone out there avoid a headache.

Good Travels

Eagle Peak Lodge & Cabins

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