Name: Sonesta Select Detroit Auburn Hills
Address: 2550 Aimee Lane, Auburn Hills, Auburn Hills, Auburn Hills, MI 48326, United States of America
Rating: 8

Shopping on site

Computer

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Security guard

Express check-in/check-out

Garden

Television in lobby

Terrace

Outdoor furniture

General

Non-smoking rooms

Family room

Indoor Fireplace

Cable TV

Hairdryer

Shower/Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Telephone

Iron

Services and amenities

Breakfast

Restaurant

Vending machine

Meals

Free Wi-Fi

Internet access

Internet

Spanish

English

Languages Spoken

Parking

Parking nearby

Swimming pool

Indoor Pool

Pool and beach

Business center

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

First Aid Kit

Beauty and wellness

Pets allowed

Pets

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Oakland County International Airport

Coleman A. Young International Airport

Windsor International Airport

Detroit Metropolitan Wayne County Airport

Willow Run Airport

Bishop International Airport

Sonesta Select Detroit Auburn Hills

Auburn Hills

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The hotel experience was satisfactory, but it would benefit from more updated finishes. Unfortunately, the “carpet baseboards” were stained and brown where the baseboard meets the floor carpet , and remnants of wrapping from previous guests were found on the floor, impacting overall cleanliness.

It could be cleaner

Everything was very good. It was a clean hotel with good facilities and very friendly staff. Rooms were very nice. Ours opened up onto a grass courtyard. Seating areas were great in the courtyard. Could sit and chat with friends while kids swam in pool. Excellent value for money. Highly recommend.

Excellent choice!

I am not sure how this is rated so high. They charged you for parking even though it's not in a city or crowded area. Breakfast was not included and coffee was $3 in the lobby. I have never seen a hotel that did not offer coffee. The room was fine but smaller than I expected. The couch was really dirty so we did not sit on it. There is Sonesta select and Sonesta suites very near one another. Be careful. They had a gym but seems to have missing dumbbells. People are probably stealing them and nobody's paying attention. Overall it's a low class hotel that should not be rated so high. I found my door would not shut on its own and latch. We came back from getting dinner and my door was cracked. Somehow the deadbolt kept popping out and not going back in when you open the door. It would stop it from closing.

Over rated

I am writing to share a positive experience I had with one of your staff members, Mark Sawdon. Upon departure from the hotel on August 4th, I mistakenly left behind a bag of clothes. When I called the hotel, I spoke with Mark and advised I may have left it in the room. Late that afternoon, Mark called me back to let me know that he checked the room but did not find it. I asked him to check the other rooms we had reserved as well, and the bag was not in either of the other rooms.
Mark mentioned housekeeping sometimes takes left items and leaves them on their carts, returning them to lost and found the next day. Mark did not wait for the team to arrive in the morning, he went and checked each cart, and called me back again advising the bag was not there.
There was a terrible rainstorm the night of our stay. It continued to rain hard as we were leaving the hotel the next morning. We had to move the car from where we started to load our luggage because there was a considerable amount of mud between the sidewalk and our parking spot, due to the construction. Spit balling, I called Mark back to let him know it was possible we left the bag outside on the sidewalk. He advised it had continued to rain and agreed to walk the perimeter of the property to look for it. He also said in a final effort he would check the dumpster; in the event someone had thrown it away.
Mark called me back about an hour later to tell me that he found my bag on the sidewalk. It was full of water, so my clothes were soaking wet and dirty. There was a shirt in the bag that has significant sentimental value. Its almost 50 years old and is one of my favorite party shirts.
I live out of state and was not planning to be back in Auburn Hills anytime soon, so I offered to give him my credit card info, hoping he could ship it to me. Mark said he would wash and dry my dirty wet clothes and then reach out to discuss shipping. He said that if he could not use the hotel facilities to wash them, he would take them home to do it. He went as far as to inquire about washing instructions, which was key because the sentimental shirt is rayon and can’t be dried.
Within a few days, I received a Fedex box with all my clean and dry clothes and shoes.
Most people would have given up or blown me off after checking the room. Most people would have avoided my calls. Most people would have never agreed to check outside the hotel and the dumpster. Most people would not have been timely in calling/emailing me with updates. Mark Sawdon is a special soul. I can only believe the universe wanted me to have my shirt back and connected me with Mark to make it happen.
I am grateful my path has crossed with his. It is people like Mark who possess dedication to service, empathy and kindness that differentiate themselves from others in the service industry. You cannot train people to become Mark Sawdon’s. The next time I am within 100 miles of Auburn Hills, I will make a point of meeting him in person.

Mark Sawdon

I stayed here for 3 nights, it was a last minute thing, after the nightmare that is the Baymont across the parking lot.  Rooms were clean, staff was great, the only thing that I could possibly find fault with is the lack of a breakfast buffet.  Other than that, it was an amazing stay!

Nice place to stay!

Many reviews noted the traffic noise, we had a room facing the parking lot and weren’t bothered by noise.  If walking is an issue be sure to mention this when booking your room.  The hotel is a large two-story “box” with a courtyard in the middle.  There is the potential for lots of walking…especially to the front desk, pool, etc.  Our room was clean and that’s most important.  The rooms really need a nightlight as there are lots of twists and turns to navigate in the middle of the night.  The wardrobe does not give when you walk into it!  All the staff were pleasant and helpful.  So why didn’t I give the hotel five stars?  There is no coffee available except for the tiny pot in the room…and coffee drinkers know that’s not coffee!  Every item in the “grab-n-go” breakfast has a charge!  They say they have a Starbucks but, that’s a charge too…and the front desk person is your barista.  What?  With COVID and all, I have seen some pretty sad pre-packaged breakfast bars.  But I never had to pay for them…and there was alway coffee.  Sorry, but we aren’t staying here again.

Seriously, Pay for Breakfast?

Decided to try this location for a change. Out of the three Sonesta locations that are oddly real close in this town this one is the nicest. Plus the staff was super helpful compared to other locations. Jayda was at the front desk when I checked in and she was super helpful with making sure I had everything I needed. If they had a Jayda for the front desk at each location they would be onto something.

Helpful staff

I live up north in Michigan, and I am not from the Detroit area so I get a little sketched out about only looking at photographs when trying to book a safe hotel in a safe area for me and my family. I have to say .. this hotel was in a seemingly very safe area, it was nice and clean, and the staff was amazing! Super helpful and extremely polite. The pillows were perfectly comfortable. The beds were a little on the firm side but most people kind of like that I think. The pool was super clean, and was a very relaxing area to enjoy watching my daughter play. My room was immaculate!!!! For the price this hotel was a winner. We will definitely be staying again.

Great!!

Man.  The Detroit area hotels, just a little further south, could all learn a lesson or two, or ten, from this place.   Spotless rooms, spotless hallways, spotless lobby and sitting areas.   Very comfortable beds, and so nice and quiet.   And even better... not a whiff of pot anywhere.   I have stayed in so many large-chain biz hotels all around Detroit for work, and every one of them reeks of pot.   So friggin gross.   This place is WELL worth the drive north and just dealing with a longer commute in the morning to get to where I need to be.

Definitely a Go-To Hotel

I stayed the night here for my 21st birthday everything seemed really great until I was packing up to leave and I looked in the bed and there was a wrapped up bloody  feminine pad, no one in my room could have been responsible for it so obviously the sheets were not changed and the bed was made with no regards to sanitation whatsoever. This is a hotel nightmare and it goes to show the type of cleaning standards that this hotel has.

Sonesta Select Detroit Auburn Hills

Main amenities of the hotel

Location

Available rooms

Location

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment