Name: SureStay Plus Hotel by Best Western Augusta
Address: 3039 Washington Rd Ste B, Augusta, Augusta, Augusta, 30907-3829, United States of America
Rating: 4

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

General

Fridge

Family room

Indoor Fireplace

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Breakfast

Restaurant

Kitchen

Microwave oven

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking nearby

Parking

First Aid Kit

Beauty and wellness

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Daniel Field Airport

Augusta Regional Airport

SureStay Plus Hotel by Best Western Augusta

Augusta

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Other than the very Nice staff, surely underpaid!
This hotel is not a hotel that should be open to the public until it’s completely rehabbed to “BEST WESTERN HOTELS” Standards. 
1- A non smoking room that smells like smoke and much more.
2- Bathroom with writing on the wall explicitly sexual in content,  (Glad my daughter or granddaughter didn’t stay).
3- The floor on the side of window was dirty and carpet frayed. 
4- Phone was missing parts 
5- Wax drippings on nightstand 
6- Krud on bathroom door 
7- Ad with pictures states full breakfast, and it’s non existent… well That’s actually a plus because this property isn’t ready to serve food in this condition!

Once again the Staff was excellent and very attentive. 
I as an In over  a decade silver/diamond Best Western  hotel member am very disappointed.

The writing on the wall!

This is the worst hotel I’ve ever stayed in. ROACHES are everywhere!!! Foul smell, dirty and stained sheets. Very shady people staying here. Everything looks dirty. Elevator does not work. Tv doesn’t  work. It is completely deplorable that this place is open for business. Health inspectors should shut this health hazard of a place down. Had Roaches crawling on me as I tried to sleep.

Stay away at all costs!!!

It was a little dusty until you put the air on. It was clean and comfortable and looked updated. The only problem I had was that my son told me that he and his girlfriend saw a large coach roach on the wall. After they killed it, they didn't see any more until they went outside. They need to spray. Otherwise I would have given them at least 3 stars because the front desk clerks were very nice.

An exterminator could help boost their businees

We have stayed here for a week and our stay was very nice,  The property owners are doing lot of work to improve the facility.  I would stay here next time when in town again.  The staff that works there is very friendly.

GREAT STAY

My stay was good at this hotel.  Rooms are standard and clean, just what I wanted.  The staff is helpful and professional.  They have coffee for 24 hours and which was great.  Thanks I will be keep coming back.

Clean Rooms

Cockroach infestation, moldy leaky bathroom, the entire room reeked and when I asked it was a non smoking room apparently. I’ll save them the embarrassment of my videos showing the literal hundreds of cockroaches.

I have no clue why the reviews are mainly positive, heres the actual truth. First when we entered our room reeked of drugs, there were cigarette burns all over the blankets, well they are just sheets not even proper blankets. Second the bathroom and the towels were dirty to the max. Plus when we got ready to sleep there were bugs and roaches. There was even one in the sink!! 0/10 would not recommend.

NOT GOOD

Not only was the room completely disgusting, mold growing around the window and air-conditioner, floors damp, faucets leaking and bedding with holes and stains all over but the manager is rude, unhelpful and treats customers as though he is better then them.  Wi-fi was down when we arrived and after 3 attempts to have someone assist with the problem the manager claimed he was working on it but actually went home for the evening.  I have been fighting for 7 months to get a refund for my stay, the manager will not take calls or returns them and tells customer service he has refunded the money but never did. 

 

This place is in shambles and the manager will lie and run you around in circles to not have to do anything.

DO NOT STAY HERE!

We walked into the room to find not just a couple, but lots of roaches, spiders, and other bugs in the room. The tv didn't work, 2 lamps didn't work, and there was NO trash can anywhere! The elevator didn't work, broken glass on every step in the stairwell, dirty diaper in the hall, cigarette butts everywhere in the building.

If you like bugs, this is the hotel for you!

I stayed at this hotel for my stay during business.   I have been very pleased with location, cleaning, Staff and etc. I would definitely stay here in future.  Due to pandemic break fast was grab and go, but they have nice set up, lobby and so on.

SureStay Plus Hotel by Best Western Augusta

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