Name: InTown Suites Extended Stay Austin TX – Research Blvd
Address: 12989 Research Blvd, Austin, Austin, Austin, TX 78750, United States of America
Rating: 3

Air conditioning

Elevator/lift

Smoking areas

Heating

General

Fridge

Cable TV

Shower/Bathtub

Wardrobe/Closet

Linens

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Telephone

Services and amenities

Vending machine

Microwave oven

Meals

Internet

Parking

Beach/pool towels

Pool and beach

Fitness facilities

Sports

Pets Not Allowed

Pets

Location

At the mini-hotel

Room amenities

Main Event Entertainment

Austin Aquarium

Austin-Bergstrom International Airport

Lakeside

InTown Suites Extended Stay Austin TX – Research Blvd

Austin

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Had I read the reviews I wouldn't have stayed here.  I booked 2 weeks and only stayed a night.  The day i checked in the room smelt of cleaning supplies because it had just been cleaned.  It was the next morning that I woke up extremely nauseated.  It was when I walked out of the room and walked back in that I noticed the horrible cigarrete smoke smell.  They advertise as being non smoking but the guest next door was a known long term guest that was a smoker. This information was given to me by the front desk clerk.  I explained that the smell was making me sick and asked to switch rooms or get a refund.  Well there were no vacancies and there was a no refund policy.  I was given an email address to file my complaint to.  Corporate wouldn't give me a refund.  There's better places you can stay.  They are a non smoking establishment yet the room smelt horribly of cigarette smoke and they wouldn't refund my money.  It's a waste of money.  I learned the hard way :(

My hotel room smelt like cigarette smoke

This place a joke. They making meth in the hotel . bunch of druggies there. The cops there every day at least 1 time a day. Prostitutes dealers pimps and junkies live there. I wouldn't recommend this place to my worst enemy.

Sales

If I had the option to leave a 0 star service I would!!! This place is a joke!!! instead of this hotel being worried about customer satisfaction they are more consider about their housekeepers crying about having to take trash out... Helloooooo, we are going through Coronavirus era, and you people already dont clean my room/bathroom at all... And now every week they have an issue or complaint about just taking 2 trash bags down!!! So now I am being FORCED to pay for house keeping every week, but not get any service done at all... And have to deal with headaches every week about their housekeepers wanted to do the minimal amount of work at all... I will be in Yelp, BBB, any where I can to share my experience!!! HORRIBLE HORRIBLE HORRIBLE place!!! Completely disgusted in the little effort made to make experience here at least decent... Isn't bad enough I have to deal with cops here every week, and hostage situations??? So this place already isn't a top of the line place... So would taking my trash down really be that hard to do???

Laziest Group of People EVER!!!!!!

We had a reservation and followed their recommend protocal for late arrival, checked in via phone, have my card charged, arrived and find out that the rooms were full. My card was charged, and the only thing the night duty employee said was "I recommend you to look for other hotels. I don't have a room available and I don't have a record of your reservation". It's 1 am in the morning! This is complete and utter bull. This establishment should be condemned.

Late night reservation denied even after proper check-in and card being charged--claimed 'full'

The desk clerk was harried and having a bad day. Someone apparently left drug paraphernalia on her desk. I told her that my friend needed an accessible room. Her best effort was 20 doors from the old and slow elevator. Then the room was filthy and appeared to be a crime scene. There was what appeared to be human blood on the kitchen counter and drawers were missing in the cabinet. I didn’t go any further and demanded a refund to my credit card. Unless this is your ONLY choice, please do not go there. Much worse than Motel 6.

Did not check-in after viewing the front desk and room! Do not even think of staying there or sending your worst enemy!

Don't stay here!! This place is nasty. They give you 2 towels and washcloths for the ENTIRE week!! They give you 1 roll of toilet paper and expect you to supply the rest!! At $341 for the week, I would expect more than 1 roll of toilet paper, 2 towels and washcloths and for it to be BUG FREE!! They offer a kitchenette but NOTHING to cook or eat with/on. No coffee maker or blow dryer. And they BOTHER to tell you these things when they ask you if you've ever stayed before and you say no. The halls and rooms stink. I DON'T RECCOMEND STAYING HERE!!!!

THIS PLACE SUCKS!!

I wasn't as impressed with this facility as I was the ads and website, but it was convenient to the location I needed to be near and was available. The staff were extra helpful and while I prefer staying in a room that is "newer" or upgraded, I was not disappointed.Room was well appointed and service was readily available during "regular hours".

Convenient but five star

 I initially was very excited about my visit to Austin, Texas until I checked in at InTown Suites...well attempted to anyway. I come in around 3:30pm to check in for my room. I was told by the property manager Chris that housekeeping was behind due to SXSW and the room should be done shortly, keep in mind that check-in begins at 3:00pm So I waited for an hour and went back in to check in, the room was still not ready and I was told that it would be done by 6:00pm. The manager did not seem to be empathetic at all when notifying me of the delay. When I finally got the chance to check in my room I was expecting the room to be nice, clean, and well stocked since I waited for so long to enter...well it was actually the complete opposite and I have photos to prove it. There were severe red stains all over the floor, used toilet paper in the restroom, powder on the hallway floors, residue on the walls that looked like feces and on top of that the room smelled of urine. I didn’t really expect much from a 2-Star hotel, but this was by far the worst experience I’ve ever received at a hotel. I had to cancel my stay and booked a room at the Hampton Inn. I hope that corporate gets a hold to this to improve the conditions of the rooms and possibly more training for the employees. This was highly unacceptable and I would not recommend anyone to go here. 

Worst Experience Ever!!

It's ironic.  When first moving in, the front-desk person explained some of the rules and then said "look, just no drama, OK?".  But after living there almost three months, I found it was the motel creating all the drama.

Two nights in July 2017, the building-wide fire alarm went off triggering all alarms in individual rooms.  Once at 11:00pm and the other at 4:30am.  

In early August 2017, the motel decided to redo the lobby flooring.  For two nights from 10:00pm to midnight, machinery used to pull the existing tiles made extremely loud burrowing noise at about the volume as men with jackhammers fixing public roads.

One night, several clearly armed agents wearing U.S. Fugitive Service jackets were in the lobby.  This despite the "no firearms" sign on the door.

Several washing machines don't work, and you won't know until after you've inserted your coins.  There are signs reminding machines are third-party operated and the motel isn't responsible.  

There are several entry ways into the building.  Some of the doors don't close fully making entry possible without the key card.

This is a place you want to live only for short-term while you frantically find normal housing in Austin.

The few good things I'll say about the place, the wireless internet was fast and the immediate area is decent and mostly crime-free.  The employees are mostly pleasant.  For people who complain about non-daily cleaning service, remember this is fully disclosed.  You only get one housecleaning per week which was great unless you're a hopeless pig.  I'd prefer not having staff enter my room daily.

InTown Suites Extended Stay Austin TX – Research Blvd

Main amenities of the mini-hotel

Location

Available rooms

Location

Description of the mini-hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment