Name: Sugarloaf Mt Motel
Address: 62980 N Hwy 97, Bend, Bend, Bend, 97701, United States of America
Rating: 6

Shopping on site

Computer

24-hour reception

Elevator/lift

Newspapers

Television in lobby

Express check-out

General

Accessibility features

Wheelchair Accessible

Accessibility

Safe-deposit box

Services and amenities

Coffee/tea for guests

Breakfast

Vending machine

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Hiking

Picnic area

Sun Deck

Recreation

Parking

Swimming pool

Seasonal outdoor swimming pool

Pool facilities

Pool and beach

Pets allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Sun Mountain Fun Center

Roberts Field Redmond Municipal Airport

Sunriver Airport

Sugarloaf Mt Motel

Bend

This motel advertises that it has cable TV, it does not, it has antennae tv and the reception is terrible. Unwatchable. The maintenance is also poor, one bed side lamp wasn't even plugged in and they were unable to get an extension cord to plug it in. I wonder if anyone ever tries to watch the tv or turns the lights on to see if they work.

Poor reception.

Tight but comfortable room with a good bed and shower. This is not a room if you like to lounge around. The room was absolutely clean, but the look was something I remember from decades ago in the New Hampshire mountain resorts.

Brought back memories.

On a positive note, the staff at this motel were very friendly and helpful.  Really expensive and definitely not worth the cost. The motel is really tired, rooms were okay. We sadly had a dirty towel in a supposedly clean room but just discarded it as we had enough. Avoid at all costs the dire breakfast. Wouldn’t stay again but ideal location for us for an event.

Staff Helpful, Poor Motel and Avoid Breakfast

STAY CLEAR OF THIS PLACE!! If I could give this place zero stars I would. This hotel committed to blocking rooms for a baseball tournament and gave a reasonable price to the families. The week of the tournament, Memorial Day weekend, they said they overbooked and wouldn't honor or have rooms for the families and they were out of luck. I booked my room there through Booking.com. Based on what I was hearing, I CALLED THEM. They had NO ROOM for me. The person answering the phones couldn't help me. I asked for the owner to call me back, Karen LaFranchi, but guess what...never got a call. HORRIBLE CUSTOMER SERVICE. I would never recommend this place!

STAY CLEAR AWAY!

The room is a health hazard. The food is a health hazard. The staff is not professional. Not wearing their face mask. The cook had rat poison near food. What was she thinking. The bathroom did not flush, There was blood in the tub and on the shower curtain. And there was drugs in the room. The sheets were not clean. The floor has not been vacuum. Dog hair on the floor and furniture. The room had a bad odor. Fix this building. The ceiling is cracking.

Health Hazard Code Enforcement

We stayed here two nights.  We reserved and were told it was a king bed room.  However, when we went into room, it was two queens.  The room could have used a better cleaning.  I have never been in a room that had 1/2 a roll of toilet paper with no extra roll.  The breakfast was subpar.  Coffee not always available, they put out eight little creamers that go quickly.  Only hot food was biscuits and gravy (which was terrible).  Over ripe fruit.  Now for the worst part of the stay.  Both nights there were parties that went on until 3:00am.  The second night the party started at 9:00pm and ended at 3:00am.  There were people within 6 feet of our door partying on the main walkway to the doors.  Marijuana smoke was coming into our room since you can see the light around door seal.  I tried calling front desk with no answer.  I went down to the front desk around 10:30pm and no one was there, instead a sign that said they had stepped away.  We almost packed our bags and left at midnight but did not feel safe to walk through the group of people partying.  This is not the best part of town and should have listened to other reviews about drug use and partying.  Upon checkout, I was able to actually talk to someone about the issues and he said he made a security check at 3:00am around the property and saw the people on the common walkway outside our room but did not think they were too loud. Really?  3:00am six feet from other guests doors?  I asked to speak to manager and was told she was not available.  I have left three messages for manager to call me to discuss these issues and have not received a call back and don't expect that I will.  Lesson learned.  I will never stay here again!

Party motel and did not feel safe.

Arrived after 4:00pm., room not cleaned , after booking early. Very tired and uncomfortable from procure at hospital, so we accepted the room offered, not a handicap room. No reason or apologies.    Spent a miserable night in a dirty room. WOULD never refer this place to anyone !!

Booked a week early

Not comfortable. No customer service at check in. Arguments in the parking lot at night and in the morning. Vulger language right outside our room. The room has an old, sqeeky bed that was soft in the middle. The breakfast was yogurt and biscuits.

One star experience

I recently stayed at Sugarloaf Mtn.  The staff was friendly and accommodating. 
The room itself is in need of a deep clean. The carpet had bits of paper and clothing threads indicating it had not been vacuumed.  The floors near the sink area had not been mopped. There were gross sticky spots.
Bed was okay.
Not many people around, so it was fairly quiet.
Better cleaning will get a recommendation from me next time.

Okay room needs a vacuum

Me and my wife used to stay here all the time but our last stay and let me tell u something and it kinda hit us sideways there was spider webs and a black widow in our room the customer service sucked and the manager well she's something else. She wants to charge me and my wife money and she put us on a no rent list

Sugarloaf Mt Motel

Main amenities of the mini-hotel

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Location

Description of the mini-hotel

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Policies

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Paid on the spot

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