Name: SoCal Vacations - Village Inn
Address: 546 Pine Knot Ave, Big Bear Lake, Big Bear Lake, Big Bear Lake, 92315, United States of America
Rating: 7

Smoke-free property

No elevators

Reception desk

General

Free Wi-Fi

Internet

Hiking

Recreation

Free parking

Parking

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the cottage

The Village

Big Bear Visitor Center

Pine Knot Park

Pine Knot Marina

Bowling Barn

Big Bear Marina

Eagle Point

Aspen Glen Picnic Area

San Bernardino International Airport

Southern California Logistics Airport

Palm Springs International Airport

SoCal Vacations - Village Inn

Big Bear Lake

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I can't say anything about the property since my reservation was canceled before I even got to Big Bear but the way this guy handled our situation.. That was just some seriously lousy customer service. Because of a snowstorm all the roads to Big Bear were closed so it was impossible to get there. We had been in a car for 6 hours and at that point decided to turn around. Before we did I called the property to let them know we were not going to check in that night. The woman who answered was very nice. She said the roads would probably reopen the next morning and I told her we would come then. The next morning one of the roads into Big Bear reopened and we were almost half way there when I called the property again just to let them know we were on our way. The man who answered told me my reservation was canceled because I was a no show and they gave my room to someone else. I made a reservation for three nights, I was prepared to pay for three nights and I don't understand why they wouldn't hold my room. I don't understand why they didn't at least try to contact me and tell me about the cancelation. This guy said he didn't have a room for me and he couldn't help me. It was a very unpleasant phone call as he was just trying to get rid of me as fast as he could. I would recommend the man who answered my call to get some advice on how to deal with customers. We really like Big Bear and will go back for sure but this place will never hear from us again.

pathetic customer service

What a great experience we had staying at the Big Bear Valley Lodge!  If you require high-end accommodations, this is not the place for you.  But if you would enjoy a rustic “up in the mountains” feel, you would love it.  The location is perfect - on the main drag in Big Bear Lake.  

We came up to Big Bear to participate in the Tour de Big Bear cycling events and the location could not have been more perfect.  Restaurants line the street and the best gelato in town is right downstairs!  

The suite was very large and though there were two of us, 6 could have easily stayed.  There was a full kitchen with coffee supplied.  

Wes, the proprietor, was very accommodating and helpful.  Free and easy parking. There was no AC in the room, but that was not a problem with ample fans supplied and windows that opened for a delightful breeze.  From our unit, there was a (side) view of the lake. I will plan to stay at the Big Bear Village Lodge on my next trip to Big Bear.

Perfect Downtown Location

Never would i have thought that Big bear lake hotel owner would scam a disabled senior out of $200 but he did.We stayed one night at this dirty old apartment style dive.$95 a night.He didnt know the wifi password, so no wifi. The cable went out no t.v. But heres the kicker This guy is running a scam! He has you initial a paper that says if you smoke in the room its a $200 charge. Yes i initialed it because i had no plans to smoke in the room and i didnt! It was hours after checking out that afternoon i found out he debits my card for $200. I call right away and he is sarcastic and is laughling under his breath as he says you smoked in the room so it cost you $200.No marter what i said to him he just kept saying you smoked in the room. He knew the minute i initialed that paper and he had my debit card number that he was going to fausly accuse me of smoking thats the SCAM.Be Aware Of This Guy And Dont Stay Here.It was a slow summer so i guess stealing was how he 
Paid his bills all season.There are other reveiws where he did this to other guests.

STOLE $200 FROM OUR DEBIT CARD

This hotel/motel is really more like a very basic long-stay property. There are six units, two downstairs and four upstairs. I had one of the downstairs units, helpful since I have bad knees. It was more like a one bedroom apartment. Separate living room area with a complete kitchen stocked with utensils. Large king sized bed in bedroom with shower tub in bathroom. Also a large jacuzzi tub in the living room which I thought was an odd location until I realized that the fireplace (and TV and dvd player) were right there so probably a good place for a couple’s retreat. None of the furniture was fancy but it was well kept up. The only negative of this particular unit was the lighting in the bedroom- there was no real source of outdoor light and the nightstand lights didn’t throw off much light.

The manager is very nice and very helpful. My cable TV wasn’t working when I first turned it on and he was there right after I called and figured out a way to fix it. I had to do the same thing one more time, but after that I didn’t have any more problems. 

The property is on the main drag of the Village, walking distance to many restaurants, bars, shopping and The Cave. They have a parking lot in the rear, which was the only real problem that I had. When I came back to the hotel at 10:30 on Friday night, there were no parking spaces available, even though there are more than 6 spaces. I was able to find street parking that late, and just hoped it was legal to park overnight on the street. 

When I mentioned this to the manager on Saturday he told me I should have called him, but I didn’t want to bother him that late. I did mention the pickup truck that was taking up two spots, which evidently belonged to the man standing in front of my room smoking. Sunday morning when I was ready to check out and leave the pickup was parked right next to me, over the line and so close that it was impossible for me to get in on the driver side. I had to climb in from the passenger side. Again I’m sure the manager would have made the truck move if I’d bothered to call him but it wasn’t necessary.

Great location, large rooms

This a a small hotel/lodge with big personality.  Basically a one bedroom apartment with a great location .  Very clean room and spacious.  Full kitchen . We will Definitely stay here again on our next visit

Great place to stay 

The location cannot be beat! It's right in the center of downtown. I was able to walk every where. The lake is 5 minutes by foot. All the restaurants and shops and bars are at your doorstep. 

The lodge is older, but the owners are super nice. I was traveling with a dog, they had an excellent room rate.

I would definietly stay here again.

Great value and location!

I booked the family room for myself, wife and 2 teenage boys for 3 nights.  The location is great, bang in the middle of the village where you can walk to all the bars and restaurants.  The room had one on suite bedroom and a bunk bed in the living room.  The place was relatively clean with ample space.  The room was outdated with old used furniture and amenities.  The fridge had a constant buzzing sound and alongside the TV was a VCR!  The biggest gripe was that the Wi-fi was incredibly slow.
On the second day we had a problem with heating in our shower and the toilet not flushing.  When going down to the office, saw that no one was available, eventually did some DIY and fixed myself.  Was also told on check in that we had to vacate the room at 11am sharp.  Well at 1045 am when going to check out again no one was around to hand the keys over to.  Eventually at 1110 I had to phone on my overseas mobile to ask someone to come and take the key.
Great location, clean and tidy basic accommodation, but after trying this would come back to a hotel where you do not have to make your bed, clean up after yourself and have some form of service available 24 hours a day.

SoCal Vacations - Village Inn

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment