Name: Marina Cay
Address: 180 Vista Way, Bigfork, Bigfork, Bigfork, MT 59911, United States of America
Rating: 8

All Spaces Non-Smoking (public and private)

General

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Picnic area

Recreation

Free parking

Parking

Location

At the hotel

Glacier Park International Airport

Marina Cay

Bigfork

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We have stayed at Marina Cay many times in the past and this time was such a disappointment.  Property very run down, front desk staff untrained (not the employees fault), common areas and empty restaurants/ballroom messy, no food service, etc.  The 2 bedroom unit we stayed in was also run down, carpet stains and not up to date.  We came home one evening to find some towels in the middle of the hall-kind of like someone started cleaning but did not ever finish or take the laundry.  Also, lost our key and went to the front desk to get a new one, they did not request Identification - in fact didn't even ask my name.  Not very secure/safe.

Labor Day Weekend 2021

Make sure you check condo out first and make sure everything works.  AC unit in main part of condo did not work.  Staff could not fix and ended up putting a portable AC unit in the condo on day 5 of stay.

Sept Vacation

I base this on the fact that I'm an Airbnb 5 Star host.  When renting out a unit everything should be in working order and connected correctly.  The freezer had ice in the trays that smelled like it had been there for months.  It was covered in frost that's what old ice does.  Kitchen sink was plumbed backwards, when the pipes under the sink are clearly marked.  Master bath toilet did not flush with out considerable effort.  Also flapper valve leak so the toilet runs periodically at night. The sink in the master bath had a bad drain stopper so all the towels under the sink were soaked. Best part was the drapes in the living room.  The window in the living room is about 12' across but the type of drapes and rod would not allow you to open the drapes.  They were trap in the middle 4' of the window.  They also hung down completely covering a base board heater that creates a very obvious fire hazard. As is the case with most units I have stayed in very little attention is given to the washer and dryer.  Three packets of detergent in a paper cup put there with wet hands so they were stuck together.  Dryer exhaust vent was plugged enough that it took all day to dry a load.  And it was full of towels when we went to use it. And they charge $95.00 for cleaning 

Great spot needs work.

We visited as a family in August 2021 and stayed in a two-bedroom apartment right on the bay: a balcony with a beautiful view of the water, plus floor to ceiling windows in one of the bedrooms. The apartment was much more spacious than I had anticipated, and the kitchen was super well equipped. The children loved the swimming pool and we all thought the location was amazing. I think staying in a non-bay-facing apartment would feel very different: many of the other apartments are up 'on the hill' and not as charming-looking at all. Many front onto the large carpark, in fact. But ours was fabulous.

Brilliant family stay right on the bay

1. We were given Room CD 237, instead of originally reserved CD 142, a distinct difference from what was obligated in our reservation:
a. Second Floor unit instead of a First Floor unit.
b. King Bed instead of two Queen Beds.
c. Sofa instead of Futon.
2. We arrived at our room, and the only window air conditioner did not work.
a. At the front office we were told it would be fixed right away. The front office individual called maintenance and told her that she forgot to tell maintenance that the AC was still not working in CD 237. (Clearly the issue was previously known.)
b. When time went by, we requested another room since we checked in early, thinking maybe we could be relocated giving maintenance a chance to fix the air conditioning before other guests checked in. This would have allowed us to get settled and start enjoying our day. We were told this was not possible.
c. We patiently waited for our AC to be fixed. We were told maintenance was fixing a TV in another room.
d. When maintenance did show up, she tried and was not able to fix the unit. She told us a new unit was ordered but was not expected for another three days. She was going to bring up a portable unit.
e. We patiently waited.
f. Finally, a portable unit was brought to us. It only worked well enough to cool the bedroom.
3. The pull-out sofa didn’t work. It had a sign on it saying it was out of order.
a. Since we were originally expecting two queens, we had to request a roll-away bed.
b. The front office again was closed. Nobody was answering the phone. I went
to the bar where a bartender was able to get ahold of maintenance, who said the
roll-away would be right up.
c. We patiently waited.
d. We took a chance and went out to dinner (the restaurant was closed on Tuesday due to being short-staffed). The roll-away was there when we got back.
4. In the end, we wasted 4 hours of valuable vacation time trying to sort this all out. CD 142 did not appear to be occupied.
6. Other issues with CD 237:
a. Cabinets containing used paint cans and paint supplies.
b. When opening the cabinet door (turned out to be the one to the water heater), the blind drawer face fell off.
c. The freezer was frosted over and needed defrosting, as was the refrigerator.
 
A poor 1-Star experience at a 4-Star price.

STAY AWAY!

Beautiful setting on flathead lake and walking distance to downtown Bigfork. With great restaurants shops and the Bigfork Playhouse. Very nice room (#140) in courtyard steps from the hot tub. Staff were very friendly.

Great resort, nice room!

This resort is nothing what it appears to be. Choose another resort.  Otherwise you're wasting your money and points.  We were put in a room with broken lock and missing drapes.  Found a jewel vape in the bathroom as well.

Do not stay here

The room was completely out dated.  Sure it had some nice amenities of a kitchen and washer and dryer. However,  the carpet was no longer plush, beds hard,  missing drapes,  locks not working,  etc. It was made clear by someone who worked there that the unit we were given was vandalized by a prior guest.  Why we were given that particular unit with all the other units available I have no clue.  We saw maybe 3 or 4 other cars present.  The warm water from the faucets was nice at the end of the day. I would stay elsewhere. Also we are part of the RCI membership and this was our 2nd experience, very disappointed.

Hotel a complete disappointment

Owner only want the money, do not care about the guests that are staying.  They had not upgraded the TV system, so no TV, coffee pot didn't work, gas fire place does not work right, should be checked for safety.

Disappointing and annoying

Despite the fantastic area landscape the resort/condo/apt. well was average at best.  The staff service and support was non existent.   No amenities available for use.  Our party felt like we did not exist to MC staff/operations.  The unit we stayed in is in need of a upgrading, appliances and plumbing need attention

Marina Cay

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