Name: Westglow Resort & Spa
Address: 224 Westglow Circle, Blowing Rock, NC 28605, USA, Boone, Boone, Boone, 28605, United States of America
Rating: 9

24-hour reception

Elevator/lift

Smoke-free property

General

Room service

Rooms

Accessibility features

Accessibility

Restaurant

Meals

Parking

Swimming pool

Pool and beach

Conference Hall

Business

Sauna

Beauty and wellness

Location

At the resort

Broyhill Park

Price Lake

Foothills Regional Airport

Hickory Regional Airport

Westglow Resort & Spa

Boone

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Met friends for dinner at Westglow and had high expectations.  We arrived early for our the reservations and were directed to the bar by the hostess.  Our server (Bar L) took our drink order and asked for a credit card.  I gave him the card and he returned with our drinks and my AmEx card.  When our table was ready, I went to the bar and cashed out, signed my tab and made my way to our table.   The next day, I checked the charges on my AmEx card and there were 2 charges for the bar bill - both for the bar charge less the tip.  I contacted Westglow and was told their practice is to put a hold for the amount of the bill and run another charge through for the net amount of the bill (2 transactions).  Further, I was told that one of the two charges would be backed out (3 rd transaction) and the total charge (4th transaction) would appear on my statement.  That all happened, but it was curious that in a high end resort they appear to have issues with unsavory customers.  Our dinner was average.  Valet, hostesses and server were all excellent, exceeded expectations.  During our meal, a gentleman worked his way around the dining room greeting guests and inquiring about their meals.  He stopped twice at the table next to ours, but did not even acknowledge our existence.  We asked our waiter who the gentleman was and was told, "one of the owners."  VERY DISAPPOINTING!!  Won't return.

Disappointing experience.

Heaven…. My husband, John, and I were in heaven… or whatever you call your equivalent place. Wow – Westglow!  Live orchids and flowers in our rooms and everywhere! So incredibly unique and beautiful.

From the above and beyond, welcoming service of the new ownership as well as by Jennifer Hale who attended to our every need before and during our stay, to the individually prepared, wonderful breakfast meal in the intimate sunroom by Executive Chef, Michael Armes, the Westglow experience is transporting. We look forward to return visits to continue to enjoy the entire resort as well as Chef Michael’s dinner service in the on- premises restaurant, Daingerfield, followed by the Piano Bar with its elegant, Addison Mizner- inspired décor.

Then, there is the “you won’t believe it” spa with every service imaginable, fitness center, classes, its mineral-enhanced, indoor pool, whirlpools, saunas, and steam room for a truly, sublime day of leisure. And, oh, the views of the Blue Ridge Mountains are breathtaking from your lounge chair after your service through those large, beautiful windows while sipping ginger tea. Heaven!

And, I have not even mentioned Westglow’s proximity to the charming, one and only town of Blowing Rock, NC, along with sights and sounds of those incredible mountains!

Heaven.....

Absolutely amazing spa. I loved that I could spend the entire day working out, relaxing, and being pampered. 

The mud wrap is a must-experience for any woman needing to relax. The amenities at the spa are well thought out including the aromatherapy showers. 

 I can not wait to come back next year. 

Incredible spa to relax 

Excellent Spa, great choices of services, amazing staff.  My daughter and I went for the day and had a wonderful time.  Not over crowded, quite, great choices for services.  Pool was great, had lunch outside, and the views were magnificent.  Would definitely go back. 

Excellent Spa

We purchased a couples day at the spa at a charity auction in early 2022 and decided to come to Blowing Rock just before the New Year and stay two days in the Manor House.  I researched the various rooms and property amenities before choosing the Veranda Suite.  I read through the entire website and we were really looking forward to a great stay.   Our room rate was more than $400 per night but having traveled to nice resorts and spas, we were not surprised.

The reservation for the Manor House was confirmed with the typical AirBnB emails and welcome information.  The day before our departure for Blowing Rock I got another long “welcome” email.  On the way up to Westglow, I read the entire email to find out for the first time that the only food service on the property would be our lunch on our spa day.  No breakfast or dinner.  To call yourself a resort and have zero meal service is simply a falsehood.

The Manor house did not have much in the way of amenities in the rooms.  The previous reviews mentioned bathrobes, check-in service, etc.  We each had one pair of slippers, which we didn’t need, no bathrobes and there was no shampoo.  Heck you even get shampoo in a $60 per night motel.  

When we went over to the spa to verify our treatments for the next day the girl was completely confused and told me there were no full day services on Sunday (the next day was Friday).  Then my wife asked if she could have a glass of iced tea from the spa and she was told that our spa day was Friday, not Thursday.  We were also told I could not buy a bottle of wine at the spa, until our “spa day” the following day.  Some resort!  Essentially we were paying over $400 per night for a bed.  I could have had that for a lot less in a lot of other places.

The spa services were very good.  We have no issue with them.  The spa itself is in superb shape and the staff there is very good.  I would suggest if you are going to Westglow for the spa, stay somewhere else.  There are plenty of good BnBs in Blowing Rock and other resorts.  If you stay with Westglow, in my opinion, you are wasting your money for no amenities and no food opportunities.  You will just get a bed.

Calling this a “resort” is false advertising

It is a shame to have to give a bad review for a front desk experience, actually two bad experiences now. It would be the best spa if the front were better oriented to problem solving and listening and service skills. It never ceases to dismay when the talented staff is excellent and the register/reservation person messes it up.

Best spa service staff, terrible front desk and manager customer service

Wonderful spa experience that leaves you feeling refreshed and relaxed! The facilities were beautiful and clean. I did the half day spa experience and had lunch while I was there; it was delicious. The staff were experienced, friendly and helpful.

Pampered Experience

Westglow replaced their management and staff and are suffering from training their new group to maintain the high standards we have always enjoyed at Westglow.  Massage therapists and facials are “ok”.  Meditation room and lounges are not regularly serviced.  It is difficult to find staff to help when needed.  The attitude of staff is “ok” with an occasional  smile.  Add this to their Covid policies (no snacks or fruit, no blankets in meditation room, no lunch offerings on many days) and it creates an environment that is not “spa” quality. 

My friends and I will wait several months before trying Westglow again.

Not the Same

The Westglow was even more than advertised. Gracious accommodations. Excellent Spa and Sumptuous Dinning. The inviting bar in the Library was a favorite of ours with a warm fire and cleverly and carefully conjured cocktails. Dinner was amazing and beyond the ambiance the service was expertly and graciously provided at every opportunity. We definitely will return.

Winter Get Away

This review is only for calling in to speak to the staff person and the front desk and the web site. I wanted to book a room for my husband and I for a romantic weekend, but when I called on a Thursday morning at 8:30 AM, the woman who answered was obviously annoyed to have to help me. She claimed she couldn't hear me the first time and literally hung up on me. When I called back, the phone rang and rang and when she finally answered she denied hanging up on me. With her bad atitude, she proceeded to answer my questions and I learned there were no rooms available for my dates. This property does not allow for online booking, so unfortunately you have to deal with this woman to book. I doubt we'll be staying here because first impressions are paramount and dealing with an attitude right out the gate is just not worth it.

Westglow Resort & Spa

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment