Name: SureStay Hotel by Best Western Richland
Address: 390 Highway 49 South, Pearl, Pearl, Pearl, MS 39218, United States of America
Rating: 7

Air conditioning

24-hour reception

Smoking areas

Smoke-free property

Heating

Express check-in/check-out

Television in lobby

General

Non-smoking rooms

Room service

Fridge

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Concierge services

Dry-cleaning

Services and amenities

Breakfast

Vending machine

Meals

Free Wi-Fi

In-room internet

Internet

English

Languages Spoken

Sun Deck

Recreation

Parking

Parking nearby

Swimming pool

Outdoor pool

Seasonal outdoor swimming pool

Pool and beach

Business center

Fax and copy machine

Business

Golf сourse (within 3 km)

Sports

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Jackson-Evers International Airport

SureStay Hotel by Best Western Richland

Pearl

We stayed one night on our way to the gulf.  The small motel is super clean and nicely furnished.  It is located off the highway with easy access.  It is in the middle of an industrial area with no restaurants around.  The staff was  helpful & nice.  1 negative was the door lock made a repeated beeping noise each time it shut which freaked our pet out.  lol

Would stay again

Came to visit for a night . Lovely room , clean and friendly staff . Would stay here again if I get the chance , the bed and tv was great as well as the furniture that was set up . Great place and great location 

Wonderful night ! 

Clean an quiet rooms convenient location I recommend staying here .the freight liner dealership is right across from here as well .breakfast was good as well.management was helpful and customer service is a 10

Awesome hotel to stay in especially truck drivers that has trucks at the frieghtliner dealership 

Overnight stop. Nice spacious king room with couch- updated and clean - comfortable bed. Outside entrance- we were on 1st floor. Slightly difficult to find. No restaurants nearby, so eat before you get there. Friendly, helpful staff. Definitely would stay here again.

Great value - Nice room

Don’t let the bad reviews fool you - my wife and I booked this place on June 17 2023 and the renovations have been finished and the rooms are clean! The hotel itself is an exterior hotel and that’s why the price is lower - I did hear people starting their car at 6 am to go to work but that’s actually pretty common in an exterior hotel.
The staff (Uday especially) cares about this hotel and after having a personal conversation with him I would easily come back.
In 2023 it’s hard to survive if you get alot of bad reviews - so from one small business to another I give it 5 stars. (Not out of empathy but out of functionality.
Our shower pressure was great and the temperature was hot.
Our room was crystal clean and modern.
Our electronics worked fine in our room and we had no card key issues.
The parking lot was fully light and has no dark sketchy spots.
That’s what a hotel should offer despite if it’s interior or exterior door.

Don’t be fooled by past reviews

Nice place for decent price. Staff were wonderful. Rooms upgraded and furniture replaced. Breakfast items modest enough, included waffles, cereal, muffins, yogurt, fruits, coffee, juice, etc. Would stay again.

Good & great price

Room smelled of mold or cat piss, floor near air conditioner was damp . by 7:10 breakfast no apple juice no orange juice - I don’t drink coffee guy gave me a warm water bottle.line for waffles child I front of me made 6 waffles - ate my muffin drank my warm water

Smelly room

I've been here 3 days a week for the last 8 months and the consistency of the professionalism and cleanliness of rooms willingness to help has not changed I really enjoy visiting this hotel and I look forward to continuing to patronize

Truck Driver

We rented 2 rooms at the SURESTAY Hotel in Richland Mississippi 3 months in advance. This was a stopping point for us as we were going to  Florida. The online reviews were good the pictures looked nice. Trickery trickery.  Once we got there. We could tell right away this wasn’t the Hotel we saw in the pictures. But we proceeded with caution as it’s hard to get rooms on the weekend. So here is where the nightmare starts 
1st- The door to the room had been kicked in and instead of replacing the door they tried to fix it. It would not close and lock.  
2nd. Both rooms had a moldie smell.  Now I’m concerned. Again very hard to get rooms or I would have packed up my wife and 4 kids 
3rd - the bedding in both pull out coaches were dirty and one of them had blood on it. We had to go get fresh  bedding.   
4th my kids wanted to go swimming.  The pool was dirty. Water was dirty. Beer cans laying around the pool. I used the net to get trash out so my boys could swim. Holy Crap. What was I doing 
5th. We turned in for the evening. At 2 am one of our boys came to the room and said something was biting him in their room.  We ran to their room. Statues inspecting the bed.  BED BUGS BED BUGS BED BUGS. WE ARE FREAKING OUT.  My wife called the front desk. They acted dumb and didn’t want to do anything.  We were about to pack up and leave. I decided to check our room first. I didn’t see anything  so 6 people piled in one room. To try and rest before another 7 hours of driving.  Before we could even get sleep low and behold. AGAIN BED BUGS. WE ALL OACKED UP THREW OUR STUFF ON TOP OF THE SUV AND STAYED IN THE CAR UNTIL SUN UP. I went to the office to speak with a manager. I was told there was not one I would have to speak to the owner. But he was not there. We explained to to the man there what had happened. Showed him pictures and videos he did not care. 
I left my name. My phone number for the owner Uday Patel.  I never received a call. I’ve called him 7 times. Now the hotel hangs. Up on me when I call. This was by far the worst experience I’ve ever had at a hotel. No rest. No refund. No call back. No responsibility. Shame on you Best Western. Shane on you SURESTAY Shane on Priceline.  No one no nothing.  Stay away from this place.

Overnight Mare

Checked kids into a separate hotel. They called us at 2 am telling me they had bed bugs. We notified front desk, they never came to see the bed bugs. We huddled into our one room which turned out to have bugs too. Along with dirty rooms, drug dealer in a black truck parked outside of our room, smell of pot and possible prostitutes, this is not a safe hotel. We have yet to receive a call from a manager. No refund. Pictures are beyond deceiving on their website.  It is not the same hotel!  We were safer sleeping in our suburban away from the bed bug infested place. worst experience for my kids and I. Do not stay here.  It is not safe.  I'm so curious as to how this place has any good reviews! Never again for us.

SureStay Hotel by Best Western Richland

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment