Name: Captain's House Inn
Address: 369 Old Harbor Road, Chatham, Chatham, Chatham, MA 02633, United States of America
Rating: 10

Computer

Air conditioning

Smoke-free property

Heating

Newspapers

Gift shop

Garden

Terrace

Express check-in

All Spaces Non-Smoking (public and private)

Outdoor furniture

Reception desk

General

Room service

Family room

Rooms

Ironing

Laundry

Safe-deposit box

Concierge services

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant

Breakfast/lunch to go

Microwave oven

Packed Lunches

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Library

Hiking

Recreation

Parking

Event facilities

Conference Hall

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Chatham Shark Center

Chatham Drama Guild

Gallery Antonia

Mayo House

Barnstable Municipal Airport

Provincetown Airport

Nantucket Memorial Airport

Captain's House Inn

Chatham

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Unbelievably bad experience. 
I just stayed here 1/14/24 - 1/17/24. I’ve been to the Cape a lot - I have family there. I chose this inn because of the fabulous reviews. 
My first issue was trying to get someone to get back to me after making my reservation. The website states that they will make arrangements to use a gym nearby and to schedule a massage at a nearby spa. I called and emailed asking for a confirmation that these things would be taken care of. No response. I called again and once again - 3 times. No one answers and I wasn’t getting a response. I received a text a few days later stating that this is the best way to get in touch with them. Someone did call me and I asked about the gym and the woman said she didn’t know anything about that or the massage. She stated she would call a manger and ask. I ended up finding a gym on my own. They did arrange a massage at a local spa which was very nice. 
They didn’t get back to me about that until the day before I was checking in.

I drove 6 hours to get to the inn, and when I got there, no one was there for me to check in with. When I made the reservation I notified them that I would be there for a late check in. There’s a sign with a bell stating to ring it if you see no staff. I rang the bell and waited 5 minutes. I rang it agin and waited another 5 minutes. I rang it several times in a row and still no one answers. It was VERY cold and super windy and the heat didn’t seem to be on. I called the number for the inn and it went directly to voicemail. I hung up, checked the number, and called back, still right to VM. I waited a bit and called back and this time I left a message. I called again and again and no one answered or called me. I was there for about 40 minutes thinking I was going to sleep on one of the couches in the sitting area, then I received a text stating that my room was upstairs, unlocked, and the key was inside. I went up to the room and it was frigid. I had my coat and scarf on because it was so cold. I had reserved a room with a fireplace and there was no way to turn it on. The thermostat on the wall wouldn’t work and the fireplace remote was missing. Again I called the number and after several calls, it was answered by a man who seemed very annoyed that I was calling him. He told me he’d come in about 5 minutes, which he did. He treated me like I was stupid and couldn’t even turn heat on, until he tried several times and couldn’t get it working either. He said “I guess I’ll get you a different room”. Really!!?? You “guess”?! I told him I paid extra for the room with a fireplace, so he did get me a different room that had a fireplace. No apology, no offer to make amends for the problems. 
I went to bed shortly after getting there because it was late in the evening by this time. 
The bed was very comfortable, the pillows and linens were nice.
The nest morning I went to the dining room and there were 4 other people there waiting for breakfast. They had their winter coats on because it was so cold in the dining room!!
I left and went to get breakfast somewhere else.
When I was going to bed that night, I felt wind coming into the room and thought the window must be open. I pulled up the blinds and an entire pane of the window was missing!
All of that and the only time I saw any staff there was when the man came to give me another room. 
And as I write, there was no apology, no offer for a discount because of the problems, not even a staff member around to voice my concerns to. 

I will never stay there again. When I was at the local spa, they told me the owners who were there for many years sold it. I believe that all the good reviews must be from when the previous owners were there. 

Spend your money where people actually appreciate your business - not here.

Terrible

This was such a wonderful cozy spot to enjoy. Every detail is carefully considered and the breakfast is Amazing! The staff is great. Each space has its own personality. Thank you for a relaxing few days away. 

Cozy and Beautiful 

Our 3rd Thanksgiving staying  here visiting family in Chatham. We love it here.  The rooms are great (we had 3 this year, 4 last).   Very comfortable and very pleasant. Nice touches too. Thr staff is extremely good and friendly.  

We especially enjoy breakfasts here.  Delicoous , many choices, attractivr seyting and great wait staff.

We will be back!!



Terrific Inn in Chatham!! Always stay here

This is a really charming inn with a great location in Chatham - everything is easily accessible.  The included breakfast was outstanding and served in a really cute dining room in the main house, and the staff so friendly!  The grounds are well-maintained and include a relaxing, serene garden. The room was ample in size and had a very Old World feel (the colonial-style bed in our room required a stepstool to get into!) - however the TV was undersized for how far away it was from the bed and picture quality was poor.  It was fairly expensive (though peak season, I admit) and so I would not view it as an option for the value-conscious.

Lovely old world charm

My husband and I had an amazing stay at the inn! Our room was so clean and cozy! We loved the vintage style radio that was playing when we walked into our room. The bed was very comfy. Room was very quiet and private. Loved the balcony. We got the luxury romantic package and it was worth every penny. Everyone working at the inn was so friendly and helpful! Breakfast was delicious. The landscaping at the inn was immaculate. Excellent location. Quick drive to some wonderful restaurants. We can't wait to come back to the inn! 

Amazing! Can't wait to return!

Very romantic, quaint beautiful house. Breakfast was homemade and excellent and the room
Was sparkling clean. Home baked cookies every afternoon and port in the library in the evening. Definitely recommend.

Romantic clean and quaint

   We have enjoyed well over 30 Select Registry inns, and B and Bs.  The Captains House Inn is among the best we have had the pleasure of staying in.  Friendly and professional staff, great room, great breakfast, and great late night cookies.  Perfect from start to finish.  Definitely worth a return trip.

Perfect

From the moment you arrive, you are made to feel more than welcome, but at home. The staff are extremely courteous and professional. Our room was wonderful — comfortable canopy bed, cozy sitting area with gas fireplace and a great selection of movies to enjoy. Breakfast was superb! Thank you to Stephanie and all the staff for making our stay so enjoyable and relaxing!

At home at the Captain's House Inn

As I was planning our fall getaway with my husband, I recall telling him: if you could be anywhere in the world right now where would you want to be ? Our answer was : Chatham,MA. And no visit to Cape Cod would make sense without staying at the beautiful Captains House Inn.  We had previously stayed there in 2020 and had been dreaming of returning ever since. 
And so we flew all the way from Costa Rica ( where we live ) to this charming New England place.  As soon as we arrived we felt as if we had stepped into a storybook: the perfect English style gardens, the carefully decorated main house, the wind gently brushing through the trees  , the smell of freshly baked cookies and the welcoming smile from the staff. We felt right at home. Our room , The Whrilwind, was cozy, perfectly clean and inviting. We had a wonderful stay ! We enjoyed high tea, bicycle rides and the most delicious breakfasts we have ever had . Stephanie really ran the extra mile to accommodate our needs : early check in , early breakfast the day we left and incredible restaurant recommendations. She even baked butter free cookies for my husband, who hates dairy. The warmth, attention to detail and customer service this B& B offers is beyond compare . We are glad to call this little place out home away from home and will be back soon 🙏🏻

Our happy place 

Stephanie was our hostess who answered all questions and could not have been friendlier.  Breakfast was great - tea and cookies in the afternoon were most appreciated - the room was clean.    There were information cards for many things to do and see in the area.

Captain's House Inn

Main amenities of the hostel

Location

Available rooms