Name: WoodSpring Suites Chattanooga
Address: 7710 Lee Highway, Chattanooga, Chattanooga, Chattanooga, 37241, United States of America
Rating: 6

Elevator/lift

Smoke-free property

Express check-out

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

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Vending machine

Meals

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Silverdale Confederate Cemetery

Amazon.com Fulfillment Center

Volkswagen Chattanooga Assembly Plant

Chattanooga Airport

WoodSpring Suites Chattanooga

Chattanooga

Disgusting. Police sitting in the parking lot advised us against staying. It’s basically a nursing home and 70 percent of the ppl live there per the employee. We did look at a room..imagine a jail cell. Rust in fridge. Pot smoke smell all around. Also-they wanted us to put either myself or my 16 year old in a separate room down the hall since they didn’t actually have the room we booked. Trying to get a refund because we didn’t stay. Avoid this place. Sleep in your car-it’s a better option.

RUN AWAY!!!!!!

Reasonable and clean accommodations for a 4-day business trip. Nothing over the top, but I had everything I needed for a comfortable stay.  Perfect options, washer and dryers, fridge, micro and stove top.  Even though like most I didn't use the stove top but it was nice to have a fridge for my left overs and a microwave to warm it up the next day.

Perfect fit for a short 4-day visit, thanks!

I went to a Woodsprings in Chattanooga, TN. I walked in and the old lady at the front desk who claimed to be the general manager seemed to be extremely annoyed already. Whatever, everyone has bad days. But then this witch with a capital B tries to pawn her bad day off on me by saying ‘if you want a room you don’t have a choice but to wait another 2 hours.’ Mind you, this was at 4PM on a Tuesday, and I had already paid for my room the previous day online. I then mumbled ‘this is ridiculous’ as I turned to walk back outside to wait to which she *screamed* ‘well we won’t be serving you now so don’t bother coming back inside’. I didn’t say anything else and went to my car to wait, then, she approached my vehicle fuming about how she is not going to serve me. I calmly say that and let her rant about whatever for a moment before apologizing for whatever I did to upset her. And she then walked away still ranting about something. When I tried to get a refund, I was blatantly told ‘too bad figure it out’ from this so called general manager. This needs to be fixed. Her actions were unbelievably unprofessional and entirely unwarranted. I’m not sure what caused her to have such a bad day but to take it out on random people, especially when those people paid, and then flat out refuse to honor the reservation AND flat out refuse to give a refund. This company is lucky that I don’t make a bigger fuss and get a lawyer. I’ll be traveling back to Chattanooga in 2 weeks, I expect this to be taken care of and if that woman is at the front desk, I will deal with her myself.

Never Ever Come Here

If you a drug addict then this is your place! Parking lot disgusting at night, domestic violence in parking lot, people hanging out in parking lot doing drugs. They aren’t in the office at all at night, getting someone on the phone to repair anything in the room is so hard it took a week. After talking to the district manager, he became rude when I complained about the stove not even being able to boil water. He said he checked it, but I requested to be called and present when they went into room. They did anything I asked or to repair the broken stove. Shame Chattanooga has to be represented like this!

Disgusting

I would give no stars if at all possible. This was an extended stay and was booked as such.  One price was advertised, another quoted, and still another price was billed. I was told they fired the employee who stated incorrect prices and there was no attempt to rectify the discrepancy.  They even billed me additional days after I had checked out.  There was constant fighting, drug use and public intoxication.  Security was told not to call police as most tenants live there permanently, are illegal and the stay is paid by their construction company and if police came out, al the residents would be moved and they would have empty rooms.  When company contacted to address concerns, there was no response.  Rooms were small and outdated.  Needed to clean the room myself to include washing sheets and towels.

horrendous

WoodSpring Suites in Chattanooga ruined our Christmas Break! We drove 11 hours from Cleveland Ohio so that our young children (2,4, & 6) kids could spend Christmas with Grandma. How may you ask? They purposely wired their rooms to be on motion sensor timers, meaning there is not consistent electricity in the rooms!

I sleep with a CPAP device and Night 1 my machine continually turned off during the night, fearing that my brand new medical device was broken, I put in a call to my medical supply company in Ohio. Night 2, I plugged my cell phone into the same outlet as my CPAP a different outlet from the night before. I would wake to the sound of my iPhone beeping notifying me it was no longer charging to find that my CPAP was also off. Once I started moving around both would turn back on. After further investigation, the entire room was rigged to a motion sensor in the light switch by the door...no motion...power would turn off after a certain amount of time. There was even a sensor above the door for the AC, and we have pictures to prove this.

After asking to speak with the Manager on duty and calling multiple times, while she was on the property, no returned calls, offers to fix the issues or any offer to refund our money back so we could find somewhere with consistent power. We ended up leaving and asked to check out...what do you know...no formal check out process just a security guard talking on a cell phone to the property manager telling us to stay another night to talk in the morning.  Same property manager who had 14+ hours of opportunity to talk to us. They charged us for our entire booked trip, not even just the nights that we stayed.

The first of January, I filed a formal complaint through corporate that was escalated from the Hotel Branch to the Regional Director being told a few business days to hear back after an investigation.  After multiple hours on hold and with the service representative, still never heard from the Regional Director.

WoodSpring Hotels is a shady, crooked business that needs to be investigated by county building department for code violations, the government for knowingly and willingly violating the American Disabilities Act, and the local police for the illegal and illicit activities that take place on their properties. Thanks for ruining Christmas for our family you jerks!

WoodSpring Suites Ruined Our Christmas Vacation!!!

My husband and I stay here whenever possible.... They are a sister hotel to "value place" which is what we are use to. But we stayed here as well-this hotel is very clean, quiet and safe,  -very family oriented.

Love it!!!!!

Clean, clean, clean.  My husband and I travel a lot for business and may stay for a week or four months.  We spent three weeks here and it was the best experience we've had to date.  The building and the rooms are well kept and super clean.  The kitchen is an added bonus for homemade meals.  The staff was courteous and helpful.  It was quiet and the beds were comfy.  If you are looking for a hotel with all the amenities, this is not for you.  If you are looking for a clean and comfortable place to sleep for a night or a month, then I highly recommend!

Excellent

My wife traveled there on business and was going to stay there for a long length of time. Payments were set up for once a week the second week the lady behind the counter charged our credit card twice and instead of telling us this she said oops, my wife asked what was wrong she said oh nothing. After looking at our bank account it showed that they took it out twice went back to the front desk to get our money back and for some reason they could not do this. 
   So we dealt with the assistant manager, we tried to  show her proof from our bank that it was taking out and paid twice but she did not care ,the assistant manager rolled her eyes at us and said no it is still pending, she was very rude and insulting. So anyone traveling and wants to use this hotel go somewhere else. They don't care how they speak to their customers.

WoodSpring Suites Chattanooga

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Paid on the spot

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