Name: Newbury Inn
Address: 1030 Federal Road Brookfield,Federal Road, Brookfield, Brookfield, Brookfield, 06804, United States of America
Rating: 6

Air conditioning

Smoke-free property

Heating

Television in lobby

All Spaces Non-Smoking (public and private)

Reception desk

General

Non-smoking rooms

Room service

Hairdryer

Shower

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet access

In-room internet

Internet

Multi-language staff

Languages Spoken

Hiking

Picnic area

Recreation

Parking

Parking nearby

Business center

Conference Hall

Business

Beauty and wellness

Location

At the hotel

Room amenities

Danbury Municipal Airport

Waterbury-Oxford Airport

New Haven Airport

Westchester County Airport

Stewart International Airport

Newbury Inn

Brookfield

The rooms were very crowded and only superficially cleaned. But for one night on the way, it's okay. Breakfast was okay. There was fresh cheese, bagel and toast, cornflakes, jam and butter. The staff was nice. Parking just outside the room.

All right for a night on the road.

Booked it for a quick stop knowing we would be in the area late and not wanting to travel on.

On the plus side, the bed was comfortable.  Beyond that, lots of signs of wear and tear everywhere. Bathroom was so tiny, it took a little contortion to close the door if you wanted to use the toilet. Absolutely minimalist approach to toiletries and towels -- we had booked a room for three and clearly no effort made to accommodate.

Worst was that on a hot and humid evening the air conditioner in room was as loud as a jet engine. We ran it to cool the room down but then had to shut it off because no one could sleep in that noise -- and when we arrive the office was closed so we had no option to switch room.

Included breakfast was unappetizing and there was no place to eat it... We skipped and will skip the Newbury Inn in the future.

Deteriorating Before Your Eyes

Clean enough, but our non smoking room stank of cigarettes and mold. Location is fine, but not really close to anything. 

The real problem here is that the manager is unbelievably rude and unhelpful. 

We booked a stay here through Expedia. Neither the service nor the motel confirmed the booking. So about an hour prior to our arrival, we made a second booking with Booking.com, just in case. 

When we arrived, the woman at the desk informed us that because we had booked within 24 hours of our stay, no part of either booking could be refunded. The end. We called Expedia, who still have no record of our booking, and Booking.com, who attempted to call the Inn and negotiate on our behalf. 

On checkout, the manager:
- shouted at my wife 
- claimed he didn’t have a receipt because the room was booked through Expedia
- found the receipt and refused to show it to us
- insisted on showing us only the Expedia reference #
- finally gave up and showed us the full receipt, showing that the Inn had billed us directly. 

Honestly, I don’t really care about all that. What I care about is a motel refusing to refund an obviously mistaken booking, being obstinate and rude about it, and then shouting at a customer about having no obligation to produce a receipt. 

Awful experience. Never coming back. 

Stay anywhere else

Don't think we would stay here again.  Although it was clean, amenities were sparse, no tissues, limited pillows, minimal toiletries,  etc.  And don't count on them for breakfast, it was served from a closet-like space with only bagels, bread, two cereals and coffee.  One large table in the lobby to sit at to eat.  No juice, no water, no fruit, no pastries.  The manager came in (barefoot) to give us butter and cream cheese.  Apparently we interrupted his morning yoga.

Glad we were only there for one night.

Average motel

I had to wait for someone to show up at the desk and my check-in was rushed. I never got a WiFi password. 

The room was comfortable enough and the price quite reasonable, so I’d probably come back. The area is a bit off-the-beaten-path, so there aren’t too many options.

Decent for What It Is

Horrible. Turn away don't go in. Looks nice and cozy from outside. Don't be tricked!  Back sliding door handles are broken some won't even lock. I did some work from my hotel and was constantly being bit by bugs. Lots or spiders and other insects in room.

Bugs!

We visit here a couple times a year. We booked online this time. Sue, the front desk clerk, recognized our name and remembered that my husband has a bad back. She booked us on the bottom floor. The hotel is clean, safe and quiet

Sue is wonderful at the front desk

Stayed here while running the Jack Bristol Ultra Marathon. They were extremely accommodating with my sistuation, offering a nicer quiet room. Only critique I’d offer is I wish the room had hooks to hang my towels and or jackets. Room 34! Thank you for everything

Newbury Inn

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