Name: Crookston Inn and Convention Center
Address: 2200 University Ave, Crookston, Crookston, Crookston, MN 56716, United States of America
Rating: 7

Air conditioning

24-hour reception

Smoke-free property

Heating

Express check-out

All Spaces Non-Smoking (public and private)

No elevators

General

Room service

Fridge

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Iron and board

Laundry

Safe-deposit box

Wake-up service

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Vending machine

Microwave oven

Coffeemaker

Meals

Free Wi-Fi

Internet

Offsite parking reservations required

Parking

Swimming pool

Pool and beach

Business center

Event facilities

Fax and copy machine

Conference Hall

Business

Playroom

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

University of Minnesota - Crookston

Thief River Falls Regional Airport

Grand Forks International Airport

Crookston Inn and Convention Center

Crookston

The room was dark and dreary.  The bedding was heavy and impossible to sleep under.   Small pillows, you had to place them four abreast to have a pillow across the bed.   The toilet was extremely old and low to the ground. 
I haven't seen a round tiny toilet for years.   No closet, no ironing board or iron.  Old carpeting in all the hallways.  There was a wedding party there and the band played on all night.   Two barking dogs in the next room.   One perk, they have coffee in the morning.    

Not a very clean or nice place to stay....

We stayed at the Crookston Inn for a little over three months.  We needed an extended stay and Lorrie gave us a great rate!  Lorrie didn’t charge us for using the North Shore room by the pool for a Christmas party, which was awesome. Trina is a great person to have at the front desk, always smiling, cheerful and very helpful. Theresa in housekeeping is awesome, no complaints with her cleaning.  The food at the restaurant is amazing.

Friendly Staff

If I could give this place a no star review, I would. The lady at the desk, Jen, I believe was her name was unbelievable rude when I was checking in. Not to mention her appearance and attitude towards myself and other guests were very unprofessional. The young gentleman who worked overnights seemed like an absolute creep. Should not be working in a hospitality environment if you’re not very hospitable. Continental breakfast the next morning was very bare & ran out of food fast. Door to the front office remained closed and same gentlemen who worked the night shift ignored my request for more eggs/sausage to be put out as there were none up there by 6:45am. I was told that his relief would take care of it when she got in as he was sitting there on a tablet. Went to the bar the night I got there, and the lady who claimed she was the general manager was beyond drunk in the lounge. If you’re going to get absolutely wasted like that and yell at your employees, I suggest running a business is not the right job for you. She sat there and talked down about her employees to her group of friends. How was she made to be a general manager with an awful attitude like that? That’s just an unacceptable way to run a hotel. Getting drunk at your place of employment, off the clock or not, is very unprofessional. The one person who I was really impressed with was the head bartender the night I was there, Reba. My drinks & food came quickly, was never neglected when I had an empty glass, and she had a great personality. I was supposed to stay for 3 nights to visit family, I checked out the next morning and went to the Americinn across the street. The extra $20 a night I was paying was definitely worth it. The beds at the Americinn were actually made, the rooms were clean way past “CrookstonInn cleanliness” standards. Not impressed.

Horrible

Where do I begin? I try to see the best in things. The beds were of good quality and the bedding was nice. I came to stay a week during the spring. The noise level was TERRIBLE. There was a homeless family next door to me with a crib & a crying infant 23/7. People walking dogs went by barking all hours. I am a counselor and had hoped to talk to clients on the phone but it was too noisy for that.

In the week I stayed there the pool was open 1 day. The Jacuzzi never opened. I recently found out they'd had a scare in January with 4 ppl getting Legionnaires disease from it and it did not meet state quality control guidelines. There was a plumbing problem during our entire stay. The toilet was clogged so they gave us a plunger to keep. The tub drained slowly. There was a very nice shower curtain. 

We got a towel each and they were never replaced. Housekeepers were for the most part in the parking lot in a pickup truck and made a HUGE amount of noise yelling and laughing VERY early in the morning. RUDE one-on-one refusing towels, soap, etc. They did give my daughter a few coffee packs for the in-room coffee maker. That was generous of them.

The breakfast disappears in a rush and is substandard. Grab teabags for later as if you get there after 8 what is left is stale bread, bagels with actual green mold on them, BAD cheap sausage patties, stale danish, and others of the same caliber. Eggs are frozen, scrambled baked in a large industrial pan. There are waffles that run out within 15 minutes. The coffee is W E A K. Your safest bet is Tea Bags. There is honey. That is nice.

The front desk staff is just awful. Rude, curt, unhappy persons with one at the desk being sociable and kind. The restaurant was of low quality. Paid $18 for their ribs one night and they were heated up from yesterday with an average sauce. When we got back our room was like a tenement building in NYC. Babies crying nonstop, people in and out 24/7 to smoke, argue, walk dogs, and/or carry on noisily outside in the parking lot. 
Note: get an upper floor room as those are rented by the week to local construction workers who tend to use rooms for sleep.

The bar had Kareoke and a LOT of local people with poor social skills. Many got rooms over the weekend to drink and party. NOT a normal Marriot Hotel but a dumpier, local, vomity version of such. The rooms are stained with a thin carpet. Not plush or impressive.

An endnote. I do not live far away but had never been there before. I was supposed to stay for 10-days but they "booked my room" after 7 with no notice so we had to find a room elsewhere for 3-nights. Our next 3 nights were quiet and good so it's not the neighborhood - it's the hotel itself that's mismanaged. There's not a reason to ever go back. Done.

The Only Reason Our Stay was Poor & Not Terrible was They Let My Daughter Have Her Cat

We were greeted nicely by a young lady at front desk, who checked us in quickly and provided us with facility information.
Our room was located on the ground floor first room from entry. This was appreciated as we were accompanied by our two Golden Retrievers. 
A very large grassy area behind the motel provided an excellent place to exercise the dogs.
The room was clean, bed comfortable, everything you hope for in an economy hotel.
We assume the room is regularly assigned to guests with pets and it was necessary to open the window briefly to “air out” the excessive air freshener they use. That is not intended as a negative.
The breakfast buffet is no more than should be expected- bad “scrambled eggs and sausage”, fruit, waffles, and dry cereal.

No complaints

We booked two nights over Memorial Day Weekend based on Tripadvisor ratings and the fact that there was a pool and a restaurant.  We were extremely disappointed for the following reasons:

1- The pool and hot tub were down for maintenance and closed - in three days we saw no maintenance staff working on the pool or hot tub.

2- We also picked this hotel due to the fact that there was a restaurant on site.  The Restaurant was closed Friday 5/25 and Saturday 5/26.

3- The hot breakfast was scrambled eggs and poor quality sausage patties.

4- The drain on the bathtub did not work and it took 20 minutes to drain from a shower.

5- The room was not clean.  We went to make a cup of coffee and found a used coffee filter in the coffee maker.

We will never stay at this hotel again.

Poor Service, Poor Maintenance

I travel almost every week, and I’m not fancy - I will stay in modest accommodations. I was very displeased by this facility, and had I not been staying with another coworker who booked this lodging, I would have left.

During my stay a LOT of snow fell, with ample warning, and NOTHING was plowed or even shoveled. I dragged my suitcase through foot high drifts and six or so inches of snowfall to my car. 

Everything in the building is extraordinarily dated. The towels smelled of bleach, so they were clean, but extremely yellowed. The carpet was threadbare and dusty. The sink, outside of the bathroom next to the door, was scratched and stained all over the bowl. Hard to tell if it was clean and stained or just dirty. I did not shower during my stay because the tub, while probably clean, had adhesive grip strips that were filthy and stained and an open drain. The radiator was an open grate, missing a cover, and full of dust, and did not have a temperature control - the heat was either on or off and had to be adjusted frequently. 

The internet was spotty, but available. 

There was advertised continental breakfast, and we were told about it at the desk, but neither morning I looked was there anything set up. I was there in the middle of the advertised breakfast hours. The ‘restaurant’ portion of the dining available was a small room with several tables in it. The lounge area was better, and seemed to be a local hangout. The food there was good and the staff serving us were very nice.

Choose a different place to stay

Stopped through on business for a night, and thought I'd try this instead of the AmericInn, where we usually stay.

The room was... fine. The beds were firm, the pillows, too. The clock was off when I arrived, as was the microwave clock. The internet didn't work at all during the stay, which was a real bummer. The layout is also a bit strange, with our room sitting right next to the banquet rooms. Strange.

Didn't get a chance to use the pool. There are a couple restaurants in the building that we also didn't get to check out. 

Folks were friendly - easy check in, easy check out.

No frills, no internet, weird layout.

We stayed here while in town for hockey.  Our room was very rundown and in need of some updating.  The bed was comfy.  Just an FYI ... breakfast is meager and ends early so that you have to get brunch.  Also, they stop serving coffee in the lobby during the morning.  

Kind of rundown 

Went here to stay for a wedding with another couple.  They paced us in opposite ends of the hotel even though we told them we we’re together.  That was not real convenient since we had to drive to each end of the motel to unload and load  Part of the hotel has been added on and those rooms weren’t to bad but the old part really needs some updating.  Some of the rooms had bad smells.  The vanities were very small and there were not an extra mirrors to help get ready.
The banquet room wa decorated nicely for a wedding but the food had to be placed in the hall outside the guests rooms which made it a little inconvenient.
The breakfast was a disaster.  We went at 8am and there was no eggs and hardy anything else left to eat.  Had to search for the person who was suppose to be attending the food table to ask if there was more eggs.  She was busy texting on her phone and just said nope there all gone and no more in back to fix.

Crookston Inn and Convention Center

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Paid on the spot

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