Name: Whitefish Lodge and Suites
Address: 14150 Swann Drive, Crosslake, Crosslake, Crosslake, 56442-5504, United States of America
Rating: 8

Shopping on site

24-hour reception

Elevator/lift

Smoke-free property

Newspapers

General

Room service

Indoor Fireplace

Rooms

Safe-deposit box

Services and amenities

Wi-Fi

Internet

Barbecue grill(s)

Recreation

Conference Hall

Business

Sauna

Beauty and wellness

Location

At the cottage

The Brainerd Lakes Regional Airport

Whitefish Lodge and Suites

Crosslake

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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2-beds

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5-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We wanted to experience an old-fashioned Minnesota lodge, and Whitefish delivered! At once rustic and modern, with big, welcoming common spaces and unique décor, and friendly and helpful staff, it was all we wished for and more. The sauna, swimming pools and giant jacuzzi were particularly nice. This would be a fun place to come to with friends and/or with kids, and we can see the appeal for weddings (though a hunting-themed lodge won't be for all). Our only disappointment was Crosslake itself, which is decidedly not rustic, but rather feels like a fancy suburb, nowhere near as fun as Crosby. But we'd definitely come back! PRO TIP: Don't book online; call them!

Rustic style with lots of amenities

We stayed here February 11th, 2023. As we entered the hotel the smell of musty, old basement overpowered us, the pool area was atrocious, the ceiling was falling off, there was black mold on the walls and ceiling, the ventilation system wasn’t working so 3 fans were blowing air around, essentially doing nothing. There was white mildew on the “bar”, the water in the kids pool was green, and standing water in the bathroom. We had to sleep with the window open in our room due to the smell, thank goodness it was almost 50 degrees that day!!! I do not recommend staying in this dump!! Obviously hasn’t been inspected in awhile and needs to be condemned!!!!

Musty, moldy and smelly!!!

If you are looking for a place that takes COVID19 seriously this is not for you. Masks are recommended not mandatory says sign on the door despite state mask mandate.  Staff not wearing masks at check in or attending to breakfast buffet. Large groups lounging in lobby not wearing masks. Tables in breakfast area definitely not 6 feet a part. Most guests not wearing masks. No signs of any extra cleaning that we could see. Pool capacity was not enforced that we could see. Wasn't expecting a hospital setting but definitely didn't feel comfortable with the lack of any visible COVID precautions.

No COVID safety that we could see

I had a large group for our local snowmobile club to book at the hotel. Approximately 15-20 rooms. I emailed Crystal Glaser, the Director of Sales and Marketing. The rooms we needed were mostly suites. She accommodated our every need. And she was very patient with me as we exchanged probably around 30 emails. We had an issue with a family of 5 in the club that wanted to book the kiddie suite but was told it wasn't pet friendly, so she then asked the front desk associate if they had 2 adjoining queen rooms that were pet friendly that she could book and again was told no. I contacted Crystal and asked if there was any rooms that they could book for the whole family that were pet friendly (for a miniature Chihuahua) and she responded to my email immediately and was able to get rooms for them. Crystal has been absolutely amazing to work with for such a large group. Even on weekends she responds to emails immediately. And I never expected any response other that a Monday-Friday business hours. But I can guarantee she went out of her way, outside of her work hours to assist us with our needs. We haven't even stayed at the hotel yet. But I would absolutely stay here again. And I'm sure our snowmobile club will be booking more trips with the Whitefish Hotel in the future. Crystal Glaser, you are amazing and I hope corporate recognizes you for that! I would also like to thank Kate, the front desk manager for helping with the pet friendly room. I will update more after the stay.

Great Customer Service and Accomodations

Have stayed here a number of times before and been very satisfied. The room was very clean and the beds comfortable. Will stay here again. Good location. The noise level was very good. The breakfast they provided was better than most other hotels you providing at this time.

Great place to stay in Crosslake

Wedding guests take priority!! My husband and I stayed 3 nights for a getaway to relax and be refreshed. Saturday a wedding party arrived: We were no longer guests, but onlookers in our hotel room: Dogs barked constantly and scratched at their doors near our room while guests attended the wedding, the parking lot filled to overflowing and we could not find a place to park, the front entrance was marked, "Wedding guest only during the ceremony"-other hotel guests had to use side entrances, the pool was marked, "No Public use after 3:00".  We wanted to pack and leave but could not as our snowmobile trailer was blocked in by wedding guests' cars. They moved us to another room, but this also had barking dogs that we heard through the walls. We were not informed of this event taking place during our stay until the wedding was upon us. We talked to management once, regarding this unfortunate set of circumstances. They offered another nights stay for a future date, but could not guarantee that dogs would not be near our room as they are a "Pet Friendly" facility. We were told pet owners were responsible to keep their dogs quiet: this was not the case and we were left paying for our room regardless of the inconvenience and frustration and sleepless night we had due to this wedding. We were told weddings  are a common occurrence on weekends. I have attempted 3 further,  unsuccessful times to reach management through phone calls and emails. They have ignored any further follow-up with me to resolve our complaint.

Be Aware!

We had a total of 4 rooms and for all this was our first stay here but won't be the last!  We have family living in this area so we will be back!!  The kids loved the pools (a regular sized one and a kiddie pool) and the adults appreciated the hot tub (in January!). Kendra at the front desk was especially helpful at checkout!!

Great Customer Service & Accommodations!

We had a wonderful stay at Whitefish Lodge and Suites! The staff was very helpful and accommodating. Allison in particular was extremely helpful in working out some complicated arrangements! Everything was seamless. It is obvious when a place has excellent management, because the result is a staff that works well to give a great customer experience…

Great Stay

We were lucky and found a vacancy last minute for the July 4th weekend with our dog. The staff let us check in early (call the morning of your arrival if you need early check-in). Here is a nice thing about this property; they have adequate staff at the front desk and they multi-task well! Check in and out was fast, the maids were nice and they have a massive dog run area. Room was very clean and had a refrigerator and microwave in good working order. Plenty of parking if you have a boat. Located right downtown Crosslake with plenty of food choices close by including the Minnesota famous Zorbaz pizza. This is the place to be, incidentally, for the fabulous St Patrick’s Day parade (which includes a boutique in the hotel lobby). They have a fabulous breakfast buffet (about like other hotels, but cleaned and prepped constantly by a lady who really hustles). We can’t say enough good things about our impromptu stay. Heck, the cabin was too full and we didn’t miss the relatives a bit at night; we’re going to do it every year!

We loved the staff and the hotel

My wife and I have returned several times to Whitefish Lodge. We love the ambiance, the hotel service and the Crosslake area. We spent a Friday evening at the lodge, and went snowshoeing on Saturday morning at a nearby Wildlife Management Area. We love going here and will definitely return.

Whitefish Lodge and Suites

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