Name: Glacier Gateway Plaza
Address: 1130 East Main, Cut Bank, Cut Bank, Cut Bank, 59427, United States of America
Rating: 6

Computer

Smoke-free property

Gift shop

No elevators

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Breakfast

Vending machine

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Free parking

Parking

Business center

Business

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Talking Penguin Statue

Northern Rockies Medical Center

Glacier County Museum

Shelby Airport

Glacier Gateway Plaza

Cut Bank

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The management is terrible. No one is at the front desk and you call the owner on his cell phone that is posted. He sends his daughter to check you in by writing your name and number on a notebook.

She left the desk to find a room, checked us into a dirty room. My request for a clean room was possibly ignored? She left the desk and left me standing there. A young man came behind the desk and ignored me until I asked what was going on with the room. He told me he didn't work there but was okay to be behind the desk with private customer information.

I asked the owner, by calling the cell phone number posted and requested a refund, I was referred to the booking agent for that. 

There are young kids running around the lobby and into the back desk area, the place smells and the services were so poor.

I am happy to share the owners cell number with Priceline and Trip Advisor are interested in speaking with their partnering business. 

Doubt it could be worse

There was no one at the desk to greet guests. Asign in the window of the desk said to call the listed number to check in or for other assistance. Once in the room, there was trash from a previous guest still on the window sill. The water cooler in the lobby was empty, I watched a guest make coffee at breakfast because there was no worker present and guests wanted their morning coffee. One guest was trying to get towels for his room, called the number, no answer, and couldn't leave a message because the mail box was full. Later he told us he had to text the number to get help.
Another guest was looking for assisrance with the laundry and couldn't get help.

Not a 5 Star Hotel

Stayed here 3 years ago. Same great room. Clean, quiet, good service. Reasonable rates on TripAdvisor.com. Staff friendly,  helpful, and informative. The room appears to have been updated in the last 5 years. Water is hot and plenty of it. Will stay again.

Overnight on a 600 mile journey 

This hotel is not as advertised at all. Pool & hot tub was closed for the season? The guy at the front desk made you feel like he was doing you a favor by being there. Not the cleanest room but if you have to stay for a night it will do.

Not great

Had nothing but trouble with this property from the very start. Had stayed here the year previous and had no issues so decided to book again based on the price quoted online. The price was not honoured upon check in, and was told there was an “error” in the system. The “error” was theirs and they wouldn’t even cut a little break for the run around, but was too late to change. Secondly, we were told we were now staying on the opposite side of the hotel because the east wing had a “plumbing back-up”. We were told that he had to go around and place towels around all the toilets in the hotel just in case, including the one in our room. We got to our room and it was not the 2 Queen beds that we had booked and we were told that they were all out of rooms with 2 Queen beds, so we were stuck with 1 King. (Which was actually the most minor issue we had) The carpet in the room felt damp and sticky. The room door would barely close. The entrance to the hotel was covered in pigeon poop, there were cracks in some of the windows and outside window screens looked like they had been pryed off some of the rooms. The breakfast wasn’t even open one morning. On-top of all that, the smoke alarm in the main lobby beeped during our whole stay likely due to a low battery...
We were not informed of any changes to our booking before arrival. As far as I could tell there was one employee only. Looking back I should have just ate crow and walked out and never looked back. I would bet that if an inspector had visited this property, it would not have been open due to the “plumbing back-up” and faulty smoke alarm alone, never mind any of the rest. 
I would NEVER stay here again, and I recommend that even though the correct price may be enticing, you spend even an extra $50 a night to STAY SOMEWHERE ELSE!!! Unless something really turns around I would doubt this place is even open in a years time...

DON’T. JUST DON’T.

I only gave it average because of 3 issues, the room was good and spacious has all you need, now the negatives.
1) arrived no one in either building so we could not book in, as other guests who were also waiting, tried the extension number just in reception, tried the number left at reception, no answer 2 times walked around both buildings trying to get attention, nothing! Tried external number again this was after 1 hour finally someone answered and we were able to book in, we had prepaid otherwise would have moved on.
2) hairs in the bath and not from the head, so totally flushed the bath.
3) continental breakfast really basic 

No one at check in for an hour, but place is good

Where to begin...
Windows, curtains, carpeting and furniture were dirty - really dirty. Air conditioner too small for the room and emitted a stinky smell. We  couldn’t open curtains/windows to let air in - no shears or screen.

 No phone, no soap, no glasses, no bathmat,no coffee maker, as advertised. Fridge worked well - froze everything. Bathtub was very slippery.

Sheets were thread bare and stained. Pillows were flat with no loft. Mattress sides were so broken down, the top edge met the bottom edge when you sat down. 

Sadly, this place needs some care, the ads are so misleading, as are the photos. It’s a dump.

On the bright side - good water pressure and the guy at the desk was nice and only one towel was stained, but they all were thin and rough.

So bad, just so bad

My husband and I stayed overnight July/27/2018 and had left some property in a bag the morning we left but didn’t notice until we traveled over 400 miles. We called the hotel and the housekeeping had turned it into the front desk. We asked the owner if he would possibly mail it to our home back in Minnesota since we were too far to come back. He said YES! He went OUT of his way to help us and I am thankful! Thank you West Glacier Inn for everything! We will definitely come back and stay on our way to glacier national park! Breakfast was great as well! Room was clean and had a good night sleep. THANKS AGAIN!

Great place to stop! Trustworthy owner and crew!

This is probably the worst place I have ever stayed in and that says a lot.  The first room we were given was not cleaned.  The second room at least had clean bedding even though it appeared that the carpet had not been vacuumed/cleaned in sometime.  Went to have a shower and there were long hairs stuck to the shower stall. Towels were like rubbing yourself with sandpaper.  Continental breakfast consisted of nothing as the manager stated that she had been gone for 3 days and no one had replenished the breakfast supplies.  I did get tea bags for a cup of tea in our room only to find that the coffee maker had coffee in the place where you put the water in.  Dumped out the coffee to see a sludge in the bottom-no morning tea. Was told the indoor pool drained for the season-what the hell is the use of having an indoor pool if you drain it for the winter season??  If I could rate this place a zero I would.

Glacier Gateway Plaza

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