Name: Quality Inn
Address: 4950 Ne 14th St, Des Moines, Des Moines, Des Moines, IA 50312, United States of America
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Newspapers

Express check-in/check-out

General

Non-smoking rooms

Fridge

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Linens

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Laundry

Dry-cleaning

Wake-up service

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Cafe

Vending machine

Coffeemaker

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Parking

Parking nearby

Swimming pool

Indoor Pool

Beach/pool towels

Pool and beach

Business center

Fax and copy machine

Business

Family/Kid Friendly

Kids

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Des Moines International Airport

Quality Inn

Des Moines

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The coffee machine downstairs in the breakfast area has some of the worst coffee i have ever had....its undrinkable.  The rooms have one caffeinated single cup packet per day.  We asked the front desk for some extra coffee and thy said they didnt have any. They dont set milk out for the continental breakfast you have to ask for it and they bring out two half pint cartons.  The front desk give a person a unfriendly feeling to the place.  The coffee and the hospitality suck.  Our remote control was broke.  The AC did not work properly.  Will not stay again.

Stayed two nights

I’ll never get another room there the front desk guy told me don’t come there if I don’t have the money after using my card there get a fraud alert from over in India dude is selling peoples credit card numbers to over seas scammers

Front desk was Indian guy and was rude as crap

Horrible Location
Felt very unsafe at this hotel, very shady part of town. 
Stay here if you don't mind shady people in the parking lot and begging for money 
wouldn't stay at this place for free 
Front desk was clueless 
didn't feel secure at all 
Next door to a even shadier hotel 
located next to the highway so good luck getting any sleep

Run Far Away - DOO NOT STAY AT

We arrived 7/12/21. We where driving back home from MN to Texas. We just needed a room for the night, and were traveling with  small dog which is why I chose them. The pet fee was $20. 
We got room 116. The SMELL WAS HORRIBLE! 
Reeked of dog urine!!!!!! It was very strong.
There was NO way I could sleep or breath that in all night.
So I went to the desk, And Asked if there was an alternate room available. He then gave me room 112. 
Upon opening the door to room 112 I was hit in the face with a mold smell! Very musky and stuffy.
Like there was a leak or the carpet got wet and the room didn't have a chance to air out.
So we went back to the front turned in the keys and got a refund.  
My only guess is those rooms are reserved for those with pets, and if so I would highly recommend taking out all the carpet ans putting down alternate flooring. 
We ended up going next door to the Red Roof that has recently been remodeled! 
 

WOULDNT STAY GOT REFUND

The door has a large kicked and caved in area where it appears the police used a battering ram to enter the room. News articles state there was a shooting here in 2019, and the fact this room was allowed to be rented is disgusting! As a former hotel manager I will ensure to pass this on to all travelers I encounter. If this is the type of "QUALITY" you provide? You are far off your mark!

Below negative 1 review!

UNEXCEPTABLE!!

To be blunt, this place is a dump.  We had a reservation for two rooms, 1 king bed in each.  Upon arrival, about 5:00 PM, we were at first told they only had one reservation for one room, but upon presenting a printed copy of the reservation, a second room was "found."  Then we were informed that all the rooms with King beds were already taken, so we would be given a room with two queen beds instead.  Not happy about that, since our reservation clearly said 1 King bed. They had run out of Quality Inn logo key cards, so we had ones that said Econolodge with a different address.  There was NO breakfast available at all, the ice machine on the first floor was out or order, the public restroom on the first floor was out of order and we were informed that the water in the swimming pool was cold.   Upon walking the hallway, we could frequently smell cigarette smoke.  There were places in the stairwells and hallways that had been patched with plaster, but not painted over.  Overall, the place looked dirty and old.  There was mold around the window and along the mopboard.  A towel rack was missing, the TV remote did not work, and towels were haphazardly left on the towel rack, and we had to ask for toilet paper as only a very little had been left on a roll in one of our rooms.  We left a list of complaints with the front desk person upon check out.  The hotel faces a very loud and noisy interstate, and the walls are very thin so any kind of loud talking or kids running down the hallway is very noisy.  We were only too glad to check out early the next morning and get out.

Didn't abide by reservation, not clean, smelled of smoke

We DO NOT recommend this hotel. Our experience was terrible. We will not provide them with our business or the business of those we know in the future.

 We stayed at this hotel on August 4, 2020. It’s taken me over a month to write a review and share my experience because we wanted to give the hotel and management the opportunity to address our concerns. This is a lengthy review, but we felt it was important to share our experience so others can make informed decisions about whether they want to support this establishment and hopefully keep experiences like this from occurring in the future.

Unfortunately, our stay at the hotel as well as how it was handled after we communicated our concerns to the hotel staff and management is THE WORST customer service we have ever experienced. It’s clear they do not care about the families/guests that stay with them.

We were traveling with our toddler and checked in late. Upon entering the room it smelled of smoke, but we realized the window to the room (which was located on the first floor) was open so we were unsure if the room smelled of smoke or if it was filtering in from outside. It was only after we got our child to sleep in the pack and play and laid down ourselves that we realized the linens and pillows were smoke filled. This was supposed to be a non-smoking room.

We needed to leave early the next morning. We stayed in the hotel for less than six hours. When we checked out a few hours later, I inquired about the smell of smoke in the room and learned this is a non-smoking hotel. We were told they would “air the room out”.  Since this is a smoke free hotel, there should be zero confusion when housekeeping makes the beds and the linens smell of smoke.

I was told the front desk folks were not able to do anything for us as they are not equip to address our concerns and we would receive a phone call by 3 PM that day. No one contacted us. I called two days later and was told I’d have to contact the general manager by email. We emailed the general manager and were asked to detail our concerns again. Almost two weeks without a response and we respectfully inquired again. We were told we needed to continue to wait for a response. Two weeks after this exchange were able to find a phone number for the general manager.

During my phone conversation with the general manager I expressed my concerns about our stay, and our now greater concern of how the lack of respect, acknowledgement, and communication we had been shown was extremely disappointing and only inflated our poor experience.

We were avoided. We were spoken to callously. We were told things like “I’m sorry you feel that way” and “this is how the world works”. Complete lack of any ownership or respect for our stay at this hotel.

We were not requesting a full refund or anything in particular, we simply wanted to have a respectful exchange and conversation about our experience and how it could be improved. Bhavik Shah, the hotel’s GM, told us there is nothing he can do. He is the general manager who can make any choice in the management of his hotel and how they conduct business – what he really means is there is nothing he is willing to do. It is his choice to not address our concerns and work to prevent experiences like this from happening in the future.

Worst customer service I’ve ever experienced

Hotel was excellent, Staff was also were very friendly and courteous, a indication of excellent training. Room was Great, Pet Friendly, and gt the beds were very comfortable. Breakfast was great considering the Covid. Walked my dog at 3:00 AM. and felt very comfortable in the  area. Very nice hotel to stay at!

Great place to Stay after ca Long Day on the Road

The room was dated, musty, smelled of smoke, but usable and pretty clean otherwise.  The Tv did not work.  BUT, Megan at the desk was super efficient and helpful.  She made the stay outstanding with her customer service!  She went above and beyond in helping get the best rate for the room!  Thanks Megan!

short stay for pool tournament

Terrible. We found a sex toy under our bed. We told the front desk about it immediately. The guy told us he would leave a message for his manager - put a note in the computer. We went down the next morning to check with the manager - the ladies at the desk thought it was hilarious, and told us to tell the kids it was a dog toy. One of the ladies told us they find all kinds of things under there - including guns. She told us Bob would be calling us that day, and could I leave the best number for him to reach us. He never called, except the guy at the desk called later that evening wanting to know what was going on with the room (same guy that 'put the note in the computer' when we first told him about it). I asked for the manager's contact information and the guy at the desk told me he is not allowed to give me any of that information. I got the total runaround. I was also told that they do not clean under the beds, so it's not something they would have seen when the cleaned - REALLY?! That is disgusting!! And if you have found things like guns under beds, why would you not have housekeeping look there?!?! 
At breakfast, the lady cleaning and refilling the food was on speaker phone with her friend discussing her pregnancy. "You can't use chemical in your hair when you're pregnant!" This conversation continued the entire 30 minutes we were at breakfast. 
The hotel smelled strongly of weed. The entry, the rooms, the hallway! People walking around barefoot. It was just gross. 
I refuse to stay here again - or any Quality Inn - these people did a terrible job at customer service and relaying information for us. 
They should be extremely embarrassed!!!

Quality Inn

Main amenities of the hotel

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Available rooms

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Description of the hotel

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Check-in terms and conditions

Paid on the spot

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