Provident Doral at the Blue Miami

What was good

Room size

What was bad

Bed was comfortable. Room is spacious. Forniture too old and damaged. Carpet to be removed being too dirty and very old. Room, windows, I stayed in this hotel for 12 nights. Forniture too dirty. The hotel do not provide any cleaning of the room. The manager was never present. I tried calling the manager too many times, left many messages, wrote several emails, without any reply. The swimming pool is abandonate to clients who, most of the times, do not respect the rules (no shower before entering in the water; eating and drinking while in the water. People entering the water with their dirty clothes and shouting each other; Dirty Jacuzzi with too many people standing inside for hours. We couldn’t use the swimming pool for 2 days as it was reserved for a private party, without any notice to the clients. In two occasions we didn’t find any towels and, although we informed the front desk, towels were not provided. The use of the steam room was a bet: either there were no towels or the door was closed. Our complaint at the front desk didn’t solve the problem as they didn’t have any key. Front desk personnel was a disaster. A total useless people. The personnel in general, incredibly doesn’t speak English. The only exception was a kind lady, Nora Garrido, Senior Sales Manager, who was very helpful when requested and I appreciated her full understanding. Room dirty and unattended The front desk is useless.