Name: Best Western Galaxy Inn
Address: 1700 E Lebanon Rd, Dover, Dover, Dover, DE 19901, United States of America
Rating: 6

Air conditioning

24-hour reception

Smoking areas

Heating

Newspapers

Express check-in/check-out

Television in lobby

Terrace

Fire Extinguisher

General

Fridge

Cable TV

Hairdryer

Alarm clock

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Vending machine

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

English

Languages Spoken

Parking

Parking nearby

Free Parking on Premises

Swimming pool

Indoor Pool

Outdoor pool

Pool and beach

Business center

Fax and copy machine

Business

Fitness facilities

Sports

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Best Western Galaxy Inn

Dover

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Had nonstarter for the duration of my stay.  Tue front desk did warn me but said it would be fixed that night or the next day, which didn’t happen.  Water would run out of sink and toilet a reddish brown for a few minutes when you turned it on.  Room reeked of cigarette smoke, to the point I can still smell it on my clothes and bags.

No Hot Water & Cigarette Smoke

Open drug Market,fights in hallway,Police arrest,homeless understair way.trashed parking lots,one big mess,folks trying to gain entire to your room,never a peaceful night,placing a single women room 2nd hallway at one or the exits to the hallway

Best Western Dover Delaware

Stayed here with my family over Labor Day weekend. It was reasonably priced, much lower than any of the beach hotels; about 45 minutes to Cape Henlopen and 20 minutes to Bombay Hook and 15 minutes to multiple public Delaware Bay beaches so a good location for us as we are nature lovers and will not pay the exorbitant beach rates in the summer. There were no issues with the room at all or the WiFi and the hot breakfast was great and above average. I lived in Dover for two years about 15 years ago so knew it is not the safest town (my car was broken into and there was a shooting on campus where I was going to school) and especially being across from the Air Base I was not expecting it to be a country club, however there was someone panhandling at the front door as I tried to check in asking for food and trying to "ask me a question." I just said "no." They were later seen picking up change in the parking lot. I saw one non-guest walk in from the road into the breakfast area and back out across the street and I could hear staff cursing at each other in the background. I found out later there was a shooting in the parking lot here in June of 2023. We didn't encounter anything like that but it's not the most wholesome family friendly environment. It's a shame that people have gotten away with raising hotel/motel rates to the point where an average family with two above-average income earners can only go to the beach in the summer if they stay in a place like this. If they can improve the security issues I would stay here again as the location, rate, and breakfast make it a worthwhile choice. 

Decent room and location but on the sketchy side

This hotel was disgusting. It was extremely dirty and that's an understatement. There were people shooting drugs up in the hallway. The rooms smelled like mold and mildew. Mold was visible on the walls. I took many pictures of the nasty run down room. My 4 year old was complaining about the hotel and didn't want to swim she said the place was dirty and she never wants to go back. My family stayed because we had a family function and a block of rooms were reserved. I went to the front desk which the attendant gave me a key to another room which the smell was the same. We had a total of 5 rooms. The beds were terrible you could feel and hear the springs. The stuff in the bathroom ceiling was falling down the exhaust fan and sprinkler. There was dirt in the tub and mold and rust around it. We couldn't take a shower it was so dirty.The telephone must hadn't been cleaned since the 90s. The hairdryer was filthy. The room had lots of flies.

Disgusting quality

My family and I stayed at this hotel this past weekend August 11th and 12th. We couldn't figure out if we were staying at a halfway house for drug addiction or homeless people. We went to get breakfast and it looks like they allow outsiders to come in to eat as well. We decided not to eat breakfast there. The person that was in the room next to me came out her room with blood running down her leg and also had plenty of needle marks on her legs. I went to the front desk and the person there was not surprised at what I was telling her. I wanted to speak to management but no one was there. I've stayed at this hotel before and have NEVER experienced this before. This hotel is definitely going down hill.

HORRIBLE

This property is in need of major renovations, and just in general fixing. There was broken/smashed windows by 2 different entrance doors and those doors wouldn't lock making for an insecure building. The internet is so slow it's not worth trying to log in to. They refused to give me a blanket when I asked for one saying that they didn't have any.. The towels and washcloths are old/frayed/ and discolored. I have stayed at many BW locations and this one has to be the worst one ever. Do yourself a favor and stay somewhere else---I think even Motel 6 would have been a better choice.

Stay somewhere else

A few positives, but mostly negatives for me.  This hotel is quite run down and in need of a serious upgrade. I will point out a few positives though - plenty of hot water, good water pressure, and quite a few breakfast offerings. I follow a plant-based diet and usually can't find anything to eat at these hotel breakfasts, but was able to here with their offerings. I appreciated that. Now, some negatives - there seemed to always be these one or two cars parked out by reception and one looked like it was full of junk in the backseat. I don't know if these are employee cars or what, but it just didn't look appealing to walk in past these cars every day. So there was a side door I preferred to use with my key card, but it did not shut and latch well and I felt it was a security hazard. The hallway carpet looked like it hadn't been vacuumed in weeks. The first room they gave me had some liquid on the room floor, looked like it hadn't been swept, and the bathroom floor was really slick, like it hadn't been properly mopped.  I admit it was not a lot of liquid, but it was just kind of icky to walk into a room with some unknown sticky looking liquid on the floor. I even offered to clean it up if they provided some paper towels and cleaner, but the desk clerk gave me a different room. The second room still looked like it hadn't been swept, but I'm starting to wonder if rooms with luxury vinyl tiles floors just kind of have this problem - the a/c or heat in the room circulates the air which blows dust bunnies and other debris around. So I will give them a pass on that. I have laminate floors at home and sweep constantly and still constantly find debris, BUT I also have pets. Anyway, the towels in the bathroom looked like they had been thrown up onto the rack and towel bar. Very sloppy. (I am attaching photos of the liquid and towels). But worst of all, late in the day that I checked out of this hotel, my legs, particularly my left leg, started itching. I thought I picked up a mosquito bite or two somewhere. But it just got really awful, and I discovered about 30 bites mostly on my left leg. These are not mosquito or spider bites. There is a definite difference. These have to be bed bug bites. They look like the photos of bed bug bites online, and also the CDC website states that bed bugs may bite in a straight line and that is exactly what I see on my left leg. I immediately reported it to the hotel, once to the desk clerk and then to the manager (left a voice mail). I did hear back from the manager (after posting my initial review) and was told the room had been inspected and no bed bugs were found. I didn't have bites before and I haven't had bites since, so make of that what you will.  If you opt to stay here, I would suggest you ovoid room 205.

A few positives, but mostly negatives (updated review)

Just ok...but a few good things too!  So we needed a cheaper place to stay bc we are here for Senior pickleball Olympics.  Room is ok...but weird toilet..it's like a lower kitty toilet low to grown.  If you have health issues and legs aren't strong would be hard getting back up.  Bathtub faucet drips constantly.  Room has faint odor of smoke and perhaps cleaner but not too terrible.  I think smoke smell comes from outside...people are smoking in outdoor stair wells and I think smoke is pulled in through AC units.  Back stairwell door is unsecure..won't shut right.  Stairwells are really dirty and I didn't want to touch handrails.  A good power washing would help tremendously and monitor for trash or put a trash ca.  Maybe special spot for smokers?  Some of smokers seem to be the hotel staff.  On good notes...bed is comfortable, noise outside is minimal, and breakfast is probably one of better ones we've had at this level of hotel.  I also was impressed to see manager is monitoring these comments so hopefully our posts will encourage he and staff to make some changes.  Pool is closed which was disappointing!

So so Place..pros and cons

We had issues with odor in room & stickiness of the floors.  Unsecured side door, neighborhood wasn't the best. Pool was out of service,  the whole place needed TLC......font desk manager was great though

Not the best chioce

The room was overall clean but due for a deep clean especially the bathroom and floors. Holes in the sheets. Broken glass windows/doors of the building don’t make you feel safe. Smells VERY much like smoke by the back door. No running elevator seems like a huge issue. Pool was also closed in August. 

Best Western Galaxy Inn

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