Name: Magnuson Hotel El Paso West
Address: 7815 North Mesa El Paso,North Mesa, El Paso, El Paso, El Paso, TX 79932, United States of America
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

General

Non-smoking rooms

Family room

Shower/Bathtub

Toiletries

Rooms

Accessibility features

Accessibility

Telephone

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Free Parking on Premises

Parking

Swimming pool

Spa tub

Pool and beach

Fax and copy machine

Business

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Biggs AAF

El Paso International Airport

Abraham Gonzalez International Airport

Magnuson Hotel El Paso West

El Paso

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The hotel is not what you may think of it by just looking at the photos. It is not the best. The location is to far away from I-10, the hotel really is more like a Motel, and the breakfast is NOT. The price is ok but I will not go back.

Not so good

This a nice hotel in a quite area.  Friendly staff and near shopping.  It is very inexpensive, clean, and in safe area. There were many  Restautants near by to choose from.  Check in and out was quick and 

Quite hotel

Told them we found a bed bug in our room and wanted our money back and they tried to pressure us into moving to another room. Refused the refund and said “things happen”. Two people walked into our room without knocking & these rooms are disgusting. I found food behind the fridge, trash behind the beds, lots of bugs and the blankets were brown like they have never been cleaned. The hot tub was not hot and when I brought it to the office women’s attention she just had the maintenance man put a hose in the hot tub and filled it with hot water, it was like warm not hot. That was one of the main reasons we got this hotel, for the hot tub. Lights didn’t work and even after they came and fixed them , they still did not work. Very dirty do not stay here

Do not stay here !!!!!

I have a disability and had reserved a room here. A large and very rude Hispanic woman by the name of Jessica stated the hotel would not "accommodate" me per "management". It was a Friday in the evening and this was very inconvenient for me to have to find another room on short notice. But the hotel's decision to discriminate against me because of a disability is against the law. I will pursue a complaint under the Americans With Disabilities Act.

Americans with Disabilities Act Violation

This is both a review and a request for some at the Magnuson Hotel to contact me.  I stayed at the Magnuson Hotel on December 5-6.  The stay was uneventful but upon leaving I realized I had left my ID in the sleeve holding the key card for the door.  I began calling the front desk two hours after I left the hotel and the front desk phone rang but no one answered.  

Fast forward a week and a half.  I have continued calling the hotel but no one will answer.  Sometimes the phone rings four times before it stops.  Sometimes it rings for 30 minutes before it stops.  What could have been an easy fix to my situation has become an ordeal.  I have also contacted Magnuson corporate to help me resolve the situation .  I received communication saying they would look into it but I have not received an update.  In 2018 this is no way to run a business.  I am now almost 2 weeks into my vacation with no I.D. and it has presented a variety of complications.  Is it too much to ask for your hotel’s front desk to answer the phone?  Can I go a few more weeks without anyone answering my call?  Months?   I will share this across every social media platform I can locate your company until someone contacts me and gives me an explanation.

Poor Customer Service

When paying $40 for the night I always fear the worst. But have no fear! There's an outside pool, vendingmachines, clean room. Fridge, microwave, cooler/heater and they all work perfectly. The included Continental breakfast is not lavish, but what can you expect at the price! They have the basics.There are a number of restaurants, shops and takeaways close by; a few minutes' walk. And Downtown is ten minutes by car. Situated close to the I-10 it's easy to find your next destination. Recommended.

Magnuson at magnificent price

Customer service was ok. Not happy when we arrived and saw that they had only made the beds and put new towels. They did not actually clean the room. My one year old kept finding things on th floor from the previous guest who stayed there. She picked up someone's plaatic from their earphones. I picked up a ripped plastic condom wrapper, corn nuts and other junk from the floor. The bath tub had black mold....
Not the best experience I have had in El Paso. Their continental breakfast consisted of 1 danish and toasted bread;coffee as small as a shot glass.

Magnuson Hotel El Paso West

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