Name: Express Inn & Suites
Address: 990 West 6th Avenue, Eugene, Eugene, Eugene, OR 97402, United States of America
Rating: 6

Air conditioning

24-hour reception

Smoke-free property

Heating

No elevators

General

Non-smoking rooms

Fridge

Family room

Shower/Bathtub

Rooms

Accessibility features

Accessibility

Iron

Services and amenities

Vending machine

Microwave oven

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Bike rental

Hiking

Recreation

Free parking

Parking

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Lane County Historical Museum

Climbing Columns Trailhead

Owen Rose Garden

Eugene Airport

Corvallis Municipal Airport

Express Inn & Suites

Eugene

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We made a reservation online through their website and had to cancel 10 days later, which I did over the phone. That was two weeks before our reservation. We were still charged for our room. When I called to get a refund, I was called a liar and they denied I ever cancelled the reservation. They said I made the reservation the day before, when I actually made it 1 month before. Sounds like it is run by a husband and wife and she was hostile to me over the phone.

Staff was hostile and rude

The first sign of welcome that started to draw me into this space was the warmth and tenderness that I felt when I was greeted on the phone by Tonya. That lovely phone interaction then lead to an in person experience that cascaded into more warmth and comfort. Tonya's kindness, sincerity, and even the gentleness in her voice was something that I will always remember and carry with me.

Cozy & Warm Hearted

This is a very sad and loud property. There were several bouts of loud fighting with repeated expletives both in nearby rooms and in the parking lot throughout the night. Traffic and trains added to the noise level. The morning we left, police were handcuffing a man on the sidewalk across the street. I do not recommend staying here, definitely not with kids.

Not Recommended

I booked a stay at Express Inn & Suites months in advance and forgot to cancel it when my plans changed. On the day the reservation began, I was charged the full amount. While I accepted that I'd never get that money back, I received a call from the manager, Tonya, who said she would see what she could do about getting me a partial refund. Whatever comes of it, I appreciate the gesture very much and wanted to leave a five-star review for that customer service.

Incredible Customer Service

After driving many hours, we finally got to Eugene.  We were exhausted, got the room, took a shower, and went to sleep.  Despite the tiredness, glaring problems soon became apparent:  no smoke/carbon monoxide alarm, bed not made properly, also very bad bed, huge cobwebs, dirty floors, bugs and dirt in corners, broken window lock (and the window was open), broken screens, and very poor customer service.  

Don't stay here!

We booked this hotel (motel) a year in advance of the 2022 Athletics World Championships because it was the only one we could find that was offering affordable rates at the time and we wanted to be sure of having accommodation for the games. It is a 2-star motel and doesn’t pretend to be anything more! The rooms are basic but clean, but if you are staying for several nights, your room will only be made up if you ask for it. However, the staff are really nice and nothing was too much trouble. Loads of restaurants and pubs in the vicinity.

It is what it is!

Terrible buissness practices saying I didn’t stay there or I did in a diffrent room and still not refunding my deposit saying they don’t have a card on file but I have a charge on my account from them. Absolutely zero accountability for sleezy slimey atrocious buissness practices. The room was also falling apart at the seems DO NOT STAY HERE they are scamming people out of there money.

Horrible hotel

The location was fine, and that's the best thing it had going for it...The TV didn't work, yes, I checked, and it was plugged in etc...No wifi code was given to me upon my late check-in at 11pm after arriving from an evening flight. 

Bed was average, room was clean, but no coffee maker available. So I was excited to head down to the free continental breakfast as advertised on their website and booking.com. NOPE none of that was no longer available...sorry! Finally got the wi-fi password for a 9AM mandatory meeting I needed to be on (Without the coffee I really wanted) and the wifi kept erring out on me, which meant the Google Teams connection didn't work.  I gave up and drove to the nearest Starbucks and spent $11 on coffee and breakfast, but HEY, THEIR WIFI WORKED! After the meeting, I went back to pack up and leave and asked for a cup of ice, for ice water before I took off, but NOPE, ' Sorry! No ice available at this motel either...Trust me, it's worth it to spend a little more and go to a place that actually gives you a TV,  working Wifi, a cup of coffee, and possibly a small breakfast, not to mention, a cup of ice...Their casualness about being so un-helpful, was a mind-blower too. To add insult to injury,  I thought I'd have a way to review them on booking.com, but the auto-link, after my stay, never popped up, so I went to hunt it down, and it was impossible to leave a review there - So thank-you Trip Advisor, for letting me gripe and whine, so I feel better about what a totally lame stay I had at this place...I did like their gorgeous blooming orange calendula plant that they had in front though. Yay! Signed NEVER AGAIN!

What a BUZZ KILL this place was

Where to start? Let's see from the minute we checked in the manger was completely unprofessional and rude (to all the guest not just my party) within 5 minutes she was banging on the door to tell us to keep it down but all we had done was carry our stuff in. The room was cold and had a weird smell two of the pillows didn't have cases on them, the floors were dirty, the waste basket in the bathroom didn't have a bag and the sink had hair in it. the guest next to us had the TV blaring non-stop and had a cat in the window but the manger insisted it was a pet free motel. She walked around with a cigarette hanging out of her mouth all day was dressed very unprofessionally and her clothes were dirty she never had a face mask on but insisted all guest had to in the parking lot, even if they were just heading to their car. the maids were all on some kind of drugs and all acted really weird and we're very unfriendly, we were afraid to leave any valuables in the room because of the employees and guess that were on the same drugs as the maids it seemed. And as if we would have eaten it but there was no complimentary breakfast as advertised either. Over all it was the worst motel experience I have ever had.

Hotel from hell!

The only thing I can complain about is the tweaker who woke up the entire hotel at 1:30 am screaming and shattered a window.  Is that really the hotels fault?  I guess you get those kinds of people when your prices are so low.

Express Inn & Suites

Main amenities of the mini-hotel

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Location

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