Name: Quality Inn & Suites
Address: 2543 Lankford Hwy, Exmore, Exmore, Exmore, 23350, United States of America
Rating: 6

24-hour reception

Smoking areas

Smoke-free property

General

Family room

Hairdryer

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Bike rental

Recreation

Free parking

Parking nearby

Parking

Indoor Pool

Outdoor pool

Seasonal outdoor swimming pool

Pool and beach

Pets allowed (under 5 kg) (surcharge)

Pets

Personal protection equipment for staff

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Quality Inn & Suites

Exmore

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Discovered that this inn needed to be upgraded.  The refrigerator didn't work and the bathroom had such low pressure in the shower that we couldn't get the shampoo out of our hair.  I am not anxious to go there again. 

Didn't meet expectations.

I cannot with words explain the horrendous experience I had with this hotel and the Choicehotels group. Traveling from Florida and on the road for 13 hr., tired and wanting a nice place to unwind I booked this hotel online with a non refundable policy for the rate I received. Thats fine..I booked from the parking lot of the hotel so of course I wasnt going to cancel.. I go to check in and find out that their " pet friendly" hotel does not include cats! Yes. thats right...pet friendly but no cats allowed. What other pets other than dogs would be classified as pet friendly!!!! Never heard of such a thing. So I left, drove another hour and booked with econo lodge in Pocomoke ( also choice hotels ) where their " pet friendly" hotel included cats! How accommodating!! ( sarcastic)

I discussed this issue with the manager of the Econo Lodge and she never heard on such a policy. Pet friendly but no cats. How absurd!! !

To make matters worse I called choice hotels customer service and on hold for the first call for 25 minutes. Hung up because of the time wait. Called again and finally was able to talk to a representative which I explained the situation to and he said hold on while I call the hotel. He comes back to me and says he shows me as checking in but could not verify this as NO ONE ANSWERED THE PHONE at Quality He suggested I call customer relations as there was nothing he could do.. Whew !!!!! How I kept my cool I dont know. I asked him to wait on line with me while he transferred me so I would not be in another long que wait. Well......again an over 15 minute wait on hold and again hung up in disgust.

How can a hotel chain operate this way ? I have been in business for over 40 years and have never had such an experience. This is my experience with the Quality Inn and Choice Hotels. If you want the worst possible hotel experience, please give them a try. I promise you wont be disappointed.

worst hotel experience ever

We checked in around 10pm after driving 10 hours. We had a reservation. TV did not work. There were several black hairs,  blunt and specks of something in the sheets.
One of the windows was hazy white, the heater in the wall smelled horrible when I turned it on. The bathroom sink had no stopper. The paint in the wall was chipped off. 
The pillow cases were stained. 
Cracks in the plaster around heat/acid unit. Bathroom has a bad remodel job...hope they did not pay much for that. 
We travel with our chahuhua, but we pay a pet fee and expect our room to be nice, stink free and clean. This was not it! Not impressed. Worse than that, we have a reservation tonight at another Quality Inn.

Low Quality Inn

We stayed at this hotel because it was pet friendly.  the room was disgusting the carpet had so many stains (of all types).  The window was secured with a stick....the outside entrances were left unlock all night...and one was held open by a cloth at the bottom.
Spoke to the desk person Jackie...and she apologized and said they had never had a complaint about the carpet...I find that hard to believe...offered to give us a reduced rate...and guess what....never heard from her.
I would not advise anyone to stay with a pet....and the only reason we stayed that night...never taking off our shoes.....was because our dog is a diabetic and we needed to stop for the night and no other pet friendly hotels in the area.

pet friendly.....but the rooms are disgusting and safety did not exist

I have stayed at this Quality Inn before and have been moderately satisfied -- a room, a place I could stay with my pet, a breakfast.  However, the customer service is abysmal.  I tried making a reservation for tonight, and called the hotel directly to make a specific request.  In three calls, I was unable to get through; I was always transferred to voicemail after the phone ringing several times.  I called the Choice Hotels customer service number to try to get them to help, but I waited 11 minutes and 7 seconds until someone there picked up. The CSR said he would stay on the line until I spoke to a human at the hotel, but he, too, abandoned the call (without my knowledge) and after 10 minutes, I again got the voicemail.  I am now booked into a different area hotel, so the Quality Inn has lost my business now and in the future.

Customer Service

I was skeptical after reading the reviews but chose the Quality Inn for a one night stay while on business on the eastern shore.
I was not disappointed, matter of fact, I was pleasantly surprised.
The lobby was welcoming, the room was clean, the bed comfortable, the towels and linens fresh and soft and the breakfast was fresh and quite good.

Good accommodations,  good value

The room was in need of major updating. It was an outside smoking room so that didn’t help. Heard people outside all night. In addition the bathroom was missing tiles and there was hair in the shower.  I would not stay here again.  It did include free breakfast which wasn’t awful.

Not what I expected

This is a poorly managed hotel. 

Please know that the front desk young lady Jackie at all times was courteous, professional, and sympathetic to our situation. 

We arrived at the hotel, and were assigned room 105. Jackie gave us 105 because we needed a first floor room because my husband just had knee replacement and this particular hotel does not have an elevator.

After we settled in, and took a shower, we pulled back the covers and climbed in, then we saw a urine stain, bright yellow on the bed, then we pulled back the covers and saw many more, and other types of stains. The sheets were filthy.

We went to Jackie at the front desk and she changed us to room 107. Room 107 was satisfactory except the bathroom light didn't work, we kept the bathroom door open and made do. We didn't want to complain any more. Jackie advised us that she would make the hotel manager aware of what happened and he would probably do something for us for our inconvenience and upset. 

In the morning, I went to check out, and Jackie was on the phone talking to the manager. She said to come back in a few minutes. When i came back I found out that the manager Wayne,  gave us a miserly $10.50 credit for our inconvenience. I felt like I had been slapped in the face.  It let me know right then and there how little he cared for me, the customer. 

I called Choice Rewards and told them what happened. I want you to know how Wayne, the manager handles this type of incident. He did not even have the courtesy to speak to me himself. He made the young front desk clerk do all the dirty work.

Poorly Managed Hotel

The facility was touted as “fully renovated.” It wasn’t. Our room was shabby, dirty and totally unacceptable. 
We reserved a fully wheelchair accessible room. What we got was not. The tub had a shower seat that was filthy. No walk-in shower. We were told that the walk-in shower room was occupied. However, we saw no other guests anywhere. 
The outdoor pool had green slime instead of water. The floors were stained and dirty. 
This place is a disaster and should not have been open.

Stay away!

hopefully a manager will respond i had a horrible experience at quality inn my whole body is covered eith bed bug bites confirmed by my dr after staying in rm 215 bathtub was filthy didnt see aby cleaners

Quality Inn & Suites

Main amenities of the hotel

Available rooms

Location

Description of the hotel

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