Name: Mountain Shadow Resort
Address: 1901 E. Parkway 37738 Gatlinburg,E. Parkway, Gatlinburg, Gatlinburg, Gatlinburg, TN 37738, United States of America
Rating: 6

Air conditioning

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Traffic Light #3A

A Jan Peitso Art

Chapel in the Glen

Traffic Light #2B

Morning Mist Village

Gatlinburg–Pigeon Forge Airport

McGhee Tyson Airport

Mountain Shadow Resort

Gatlinburg

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Rustic woodland resort offering cozy cabins, an outdoor pool, a playground & a picnic pavilion.
1455 East Pkwy, Gatlinburg, TN 37738
Map of mountain shadows resort & rentals
Open ⋅ Closes 6PM
Updated by this place 6 days ago
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Free Wi-Fi   
Free parking   
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Google review summary
5
4
3
2
1
3.8
(146)

"Nice stay, great price, beautiful location and just nice people!"

"Lol, great place, well priced."

"Ground squirrels in our cabin and ate our food from inside the lunchbox!"

Lori Elswick - Edit
a day ago
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Transportation
Airport
McGhee Tyson Airport (TYS)
1 hr 15
1 more airport nearby
From Mountain Shadows Resort & Rentals
"Mountain Shadows Resort & Rentals features luxurious mountain log homes in Mountain Shadows Resort, located in the Gatlinburg,city limits, just minutes from downtown. Our cabins have wonderful amenities including hot tubs, jacuzzis, gas fireplaces,...  More
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3.8
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Lori Elswick
Lori Elswick
-EDIT1/5
a day ago on Google
Critical: Professionalism, Quality
Worst experience I have ever had with a cabin!! We were getting into town very late  the day before our wedding so they said we could pick up our map and key code from the office overnight box. We ended up getting into town at Midnight. We left the office with our stuff and went straight to the cabin. Upon entering the cabin we noticed it was nasty as if people had just walked out and it hadn't been touched since  (see pictures). We spoke to a lady on the emergency line who said she would have someone see about getting us a refund for that night and getting it cleaned up. She asked if there was anywhere in the cabin we could sleep for the night and we said no it was completely dirty. We ended up having to pay for a hotel at almost 1am the day of our wedding. The next day we called back the emergency line since the office wasn't open on Saturday and spoke to an extremely rude man. I was very nice at the beginning of the conversation but then the man said the cabin had been cleaned and that they could t prove it wasn't me so they were doing nothing about it so I ended up being less than nice with him. I would assume they have cameras at the office so they would be able to see me get there at midnight and then call them 5 mins later saying the cabin was nasty and taking pictures as soon as we got there. Yes in those 5 minutes we managed to drive to the cabin and make a mess and then call them. Thankfully we had booked through our wedding chapel and they were able to get us a refund. Worst customer service experience I have ever had. I never leave bad reviews but I had to let others know ahead of time to be prepared and if you still choose to rent with them get there during office hours so they see you when you check in.

Worst Customer Service!!!

We stayed here for our family trip and the cabin is in such a beautiful area . Very close to the main strip in Gatlinburg and they also have a pool.  The cabin got all 10 of us and it even had a hot tub that we enjoyed very much.  Pool table was good for entertaining the kids and they also had cable.  The cabin had a loft with a bathroom and bedroom and then 3 bedrooms. It was perfect for our kids and families.  There is a grocery store right around the corner and the cabin has pots and pans and stuff for you to cook with including a grill outside.  This helped us save some $$$ because we didn’t have to eat out all the time.  We loved sitting on the front porch in the rocking chairs and got a pretty good view of the mountains. 
We had an amazing time at the cabin.  I would say the cabin did have some minor improvements that would have improved our stay.  My husband has had back surgery and still have issues and the beds were not as comfortable as we thought.  Move too far to the middle and you’ll sink right down.  One of the kids got a good gash in their foot by pieces of something sharp left on the porch (possibly pieces of the old grill since the one we used was basically brand new).  The pool table also had holes in the pockets so the balls constantly fell and hit the ground.  Like I said all minor things that could just use some improving.  Overall we had a great stay and would probably come again.

Nice but needs improvements

Arrived late in the afternoon, found our cabin, walked in the front door, only to be assaulted by an odor of cigarette smake and body odor. Found the a/c intake to inspect the filter only to find no filter but half a dozen air fresheners in it's place that had long expired. Did an inspection to see what else was wrong and decided to go into the city and rent a room in a hotel for the week. Was much happier that we decided to get away from Mountain Shadows Resort and find a cleaner place .

Smell from hell.

I don’t have the time to list all of the reasons why you should avoid this place.  My family just arrived for a weeks vacation staying in this cabin.  The maintenance on this property has been minimal to say the very least.  Total dump.  Looks like a college rental property.  It must be an embarrassment to the rest of the units in this community.  Waste of money.  Avoid or you will be writing a similar review soon.

Total Dump - Avoid

Upon arrival we noticed broken blinds, broken wooden floor planks, the hot tub smelled sour, and the lights were broke on it ! Patio furniture was broken. We had absolutely no water pressure so taking a shower was difficult especially for someone who is clean and can’t even take a nice clean one.
Very disappointed even after complaining. Nothing done ! Definitely needs this fixed!

Cub house

Sooooo it was actually fun staying in this 3 Bedroom Cabin except all the Bugssssssss. It was bugs everywhere eating our asses up in there. We all are going home with huge bite marks on our bodies. We called to have someone come in to spray the cabin and nobody ever showed up. Some of the regular channels such as TNT were not available so men could watch NBA games. It’s a little outdated with the furniture but we enjoyed our stay because we were all together. The cabins are really good for Families.

Overall Decent

Our cabin was far enough away from downtown Gatlinburg, but close enough to everything.  The cabin had everything that we needed.  The check in and check out process was so easy.  The neighborhood was safe and peaceful.

We would book with this company again, no more hotel stays.  We would stay in this cabin again, lots of room.  Two bathrooms. Full kitchen, two decks.

Mountain Getaway

We stayed in the Tranquility cabin. The refrigerator interior door was missing, as was one of the crispers. We didn't have enough utensils for 7 although the cabin slept 10.  There was only 1 large pot so we had to use the crockpot.The toaster oven is a relic.  Blinds were broken. The grill cover did  not have a handle, was filthy and the grill brush was broken and  on the floor.,The outdoor hanging swing was full of splinters.  The sofas were falling apart.There are no closets and no room in the master to put your suitcase. The place was clean enough and staff pleasant but the cabin is not rustic - it is shabby and needs renovation.

Shabby, substandard

I just want to get this put on as many platforms as possible.  We stayed Bear Trax who we booked through Mountain Shadow Resorts last week.  When we arrived we had so many issues, the toilet seat on the main floor wasn’t connected properly.  The lamp didn’t have a light bulb in it, there was water damage on the ceiling of one of the downstairs bedrooms, the downstairs bathroom was missing fixtures, had a hole in the wall from previous fixtures, and had three lights out on the vanity.  The worst part was the roof leaked twice while we were there and the ceiling on the main floor was full of black mold.  They originally didn’t offer to do anything until we went back and complained for a second time.  I wouldn’t recommend staying with them.

Would not recommend

We arrived on a Friday in July to check in, and when we got there, we had booked the wrong dates! The man working was SO helpful in figuring out a place for us to stay, even though they were booked. We were a total pain because we had our dog with us, and there weren't any pet friendly cabins open, but he still got us cabin to stay in for both nights of our trip. Told us to come back in a couple hours and he would have something ready for us. Came back and a beautiful cabin was cleaned and ready for us. Switched cabins the next day (due to us booking the wrong dates) and both properties were beautiful and well maintained. We were very impressed with everything, but especially the outstanding customer service. Above and beyond! Grateful they could help us out, we would have been lost! Thank you!

Mountain Shadow Resort

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