Name: Glen Rose Inn and Suites
Address: 300 Sw Big Bend Trl, Glen Rose, Glen Rose, Glen Rose, 76043, United States of America
Rating: 5

24-hour reception

Smoke-free property

No elevators

General

Accessibility features

Accessibility

Restaurant

Vending machine

Meals

Free Wi-Fi

Internet access

Internet

Sun Deck

Recreation

Free parking

Parking

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Lake Granbury Medical Center

Somervell County Museum

Paluxy River

Barnard's Mill

Big Rocks Park

Glen Rose Inn and Suites

Glen Rose

I paid just under $200 for this room in February of this year. I show up in October and the hotel has no record of my prepaid reservation and they proceed to charge me almost $400 and tell me to call hotels.com.  The entire time I was nothing but nice and calm and patient. I'm having a conversation with hotels.com on my end because it's not fair I'm paying $600 for a room I already prepaid $200 for months ago. The hotels.com rep told me that the manager will not do any adjustment to the price on his end because of bad reviews already left. Brother.. I did not leave a single review disparaging your property. That changes right now. You are a horrible businessman and a liar. I come to Glen Rose every year for a Spartan race and this is not the first time I've stayed in this property.. but it is the last time I'll stay and I have a lot of friends who travel to this competition and I'm going to make sure they all know that you're screwing over a Spartan. It didn't have to be like this but you chose to lie about me. I was nothing but nice calm and civil to you as Erin, your employee, could verify. Hotels.com did the right thing and refunded me what they already charged me and they have nothing but my respect. 

So again.. I left no negative reviews on your property and believe me there are a lot of negative aspects about your property but this experience is squarely upon your shoulders. You could have done the right thing and adjusted my rate and I would gladly have sung your praises.

Problem between Hotels.com and property left me paying $600

Our family used to stay at this motel every summer & used to enjoy sitting outside in the evening relaxing in or beside the pool not anymore the pool was almost empty & nasty green. No amenities at all now no continental breakfast, no coffee, no coffee maker in room. No phone, no alarm clock, just small microwave & mini fridge jalso small shampoo, lotion  & 2 small soap for washing hands or to bathe. All there is a noise cold air conditioner, bed linen,  towels & shower/tub at least it was clean. This place is going down hill needs a lot of painting & upgrades. The pool was the main reason we stayed here. Now we be renting house from someone else for these 3 day weekends

Pool is disgusting

I'd rather recommend this motel. The simple rooms are fine for the cheap price, the location and the pool are fine too, but the staff is catastrophic. My check-in took almost half an hour. The woman at the front desk was completely unprofessional and totally overwhelmed. Even the password for the wool she gave me was wrong. Her male colleague didn't start cleaning the pool until he saw that I liked to swim. And that, although he certainly didn't have a stressful workday because there were hardly any guests in the motel. The TV didn't work, either. At any rate, I only created one channel.

Disastrous staff!

We were disappointed in the Inn.  We use to stay here for horse shows about 4 years ago and it was a nice place to lay your head.  Now the bed wasn't bad but the bathroom was dirty.  The corners of the floor didn't look like they had been cleaned.  There were a couple of dead small bugs in the corner.  I think they were little roaches.  The shower drained very slow.  I stood in ankle deep water and it took about 30 minutes to drain.  We will spend the extra 30.00 and stay another place the next time we visit Glen Rose.

Dirty Bathroom Floor and Tub didn't Drain

To start, the furniture was mismatched, dinged up, and some was broken. There was a decorative lamp... not plugged in, because there was nowhere to plug it. There were only three available outlets in the entire room, and they were not in convenient places. The bed was so hard it made my back hurt, and I don't have back problems. There was a bright light right outside our window, and it shone so brightly through the top of the curtains, I could have almost read a book at night. The tiny towels were soft, but stained. On to breakfast... ha! There were three cold cereals, and a pot for making coffee... none actually made. Milk and juice jugs were available in a mini fridge. The topmost bowl had a dead bug in it. There were no spoons. A few minutes after we entered the tiny lobby, the guy arrived to add some rock-hard mini donuts to a shelf. 5 powdered sugar and 1 chocolate frosted. These are the kind that come in a little plastic tube... what happened to the others?? Pretty sure his kids ate them. Oh, and the pool... It was foggy... the water itself. I didn't think much of it, until I tried to dry out my kids' suits, since we were leaving the next day. I used a towel, to help sop up the moisture. The towel smelled like I'd poured bleach on it! There was a 5-gallon bucket of calcium hypochlorite next to the pool. Unsecured. They clearly don't know how to safely take care of a pool. I would never stay here again. I would spend the extra money for any of the other hotels. I would eat sandwiches and ramen, to make up the difference. It is not a good place.

I would rather sleep in my car.

The owners were friendly. The upstairs two bedrooms were clean, the downstairs living room dining room and kitchen needed a serious cleaning (including the sofas and chairs). Management had the stove top scrubbed clean for me.  I scrubbed the countertops and drawers. House keeping was bare bones basics,  no cleaning, only took out garbage and refreshed the towels, toilet paper,  and changed the bed sheets twice during the 7 week stay. I was glad I was able to cook without a problem, only ate out three times during my stay. 

 Full kitchen

I'll start by stating I've had my share of stays in under 2 stars accommodations, and I am vary fair about my expectations when booking budget hotels. How this one has a current rating of 2.5 is beyond me.

Summary: If you just  need a one night stop this will do the trick. If shelling out 30-40 extra bucks will not throw your budget off you will be glad to have paid them to stay  at a better place.

Pros: Good location, walking distance diner, very quiet considering it faces a main street, very strong wifi, good size TVs, microwave and mini fridge in rooms.

Cons: 
A. Terrible, terrible service, examples:
1) I asked a day ahead to check if they had washer/dryers available to guests, as I urgently needed to wash a load (guess when you call a hotel and the answer is "Hello?" it is never a good sign), they said yes.  When I show up and ask for them they state that I can't wash them myself, they would take care of it and that it has a cost of $15. Maybe partly my fault as I didn't ask the cost and if the machines are coin operated or whatnot, but they should have said it when I asked. Major blunder for my trip.

2) It includes breakfast but on a Saturday morning don't expect anything to be out before 8. They do have coffee machines in their rooms. I asked for a bag of tea on a Friday evening. I know, I know it is not part of the standard offer.  The lady at the front desk just kept repeating "for breakfast only". I mean, really, it was a bag of tea, and I would have paid for it. Really, it was just a bag of tea. Little gestures can go so far.

3) I am not a native English speaker myself,  but they really have to improve their communications skills there.

B. Bugs, bugs everywhere, dead and alive.  This one I am not sure I can pin on them because the area is very rural, they cant possibly control all bugs there, but I did find a dead fly in the uncovered styro cups they provide in the room.

C. Pool/Facilities: In a very 70's layout the greenish pool is in the middle of the parking lot and does not offer an inch of shade. Rooms are moderately clean. If you are fuzzy about long hairs in the tub, strong smells and that kind of stuff, it will be off putting to you.

OK Just for 1 night cause you are super tired kinda place

We get there and staff was rude and would not give me a double bed room even though there were only one other couple staying at the inn besides us.  Web site said free breakfast and heated pool. They had neither of them. Get in the room and all the tv channels were fuzzy and there was not hot water. Staff didn't care. We left our charger and went back for it. Owner lied and said they didn't find it. Remember only two rooms were filled in the Inn. Will never go back. Not worth the savings. Might as well camp.

Glen Rose Inn and Suites

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