Name: The Hotel Serene
Address: 7885 W Arrowhead Towne Center, Glendale, Glendale, Glendale, 85308, United States of America
Rating: 5

Air conditioning

24-hour reception

Smoke-free property

No elevators

General

Indoor Fireplace

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Laundry

Services and amenities

Coffee/tea for guests

Vending machine

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Sun Deck

Recreation

Parking

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Polar Ice Peoria

Scottsdale Airport

Phoenix Sky Harbor International Airport

Falcon Field Airport

The Hotel Serene

Glendale

Bellow expectations, for a motel that has “quality” in its name.  No hot water. TV was not running properly. No phone. And, in spite of all of these deficiencies, the staff was uncooperative when asked to extend checkout time. 

Why would I want to extend my stay under these conditions anyway?  Leaving for work without a shower. Don’t stay here.

NEVER STAY IN THIS HOTEL.

This place is near everything you could possibly want, including restaurants, shopping, and very near the Peoria Baseball complex where spring training is. The staff is very friendly and accommodating. The only problem we had with the room was a leaky faucet, which I informed them about. The area is quiet and the beds are comfortable. I would recommend this place.

A very nice place to stay

A fundamental old-school type motel in the Town Center Mall complex. So lots of shops, restaurants, filling stations, freeway ramps, and even a grocery nearby.  Multiplex movie theater attached to the mall. Motel is in the process of some type of room upgrade, so availability might be compromised. My room had a fridge and microwave that didn't work all that well. TV needed to be powered on by controls on the set and not by the remote. There's a breakfast room, outdoor pool, and ice and vending off the main lobby. I think you would do better to maybe just drink some coffee here and eat breakfast elsewhere. Motel is situated real close to the Peoria sports complex for the Mariners and Padres and other events. But the highways are close by,  so access to the west suburbs of Phoenix is real easy from here.

Older Motel In Mall Area

THERE IS NO QUALITY AT THIS QUALITY INN!!
I arrived a Saturday evening for a two nite stay on business. I (king bed with fridge) When I checked into the room I noticed immediately that the refrigerator did not work. Anyone using insulin knows that it must stay refrigerated. I called front desk and was told by (Kiya) that they had no more rooms. I asked if another refrigerator could be brought up to the room. I was told it would take a while. I left and came back 3 hrs later to be told that I was moved to another room. I packed up my things and lugged them to another room when I get in that room it has 2 double beds a tiny tv an the AC unit was in pieces! I called front desk again. I was told that room was an upgrade. I told (Kiya) this wasn't acceptable and that switching me from  a room with no fridge to a room with no AC was not what I called an upgrade. Kyia tells me. There is nothing she can do. I said I was coming to the office. When I got there I was told the manager wasn't in until the morning.I repeatedly  told Kiya that my insulin had to be refrigerated and that I refused to stay in a room with no AC! A housekeeper came and offered her boyfriends muscle  to move a working fridge to my room. Kyia stated 
that arguing with her wasn't her thing and that I could leave the premises if I didn't stop complaining. With all other hotels in the area booked for the nite and Kiya rolling her eyes and snapping her neck I went back to the original room;when I got settled in with a working fridge. I went to turn on the tv only to find out it hadn't been programmed so I called  front desk again! They came and programmed  the tv. I was told the side of the building I was on was under redecorating! (So why put me in a unusable room)
I later went to use the sink to brush my teeth only to find out the sink was CLOGGED the washcloth had HAIR on it! By this time I am tired of calling Kiya and her attitude and it was 10pm. I took a shower in the grimy shower and tried to rest.I got up the next morning spoke to the manager (Jessica) who was very polite and just kept apologizing  for Kiyas attitude. Needless to say I Did NOT stay another nite!

RIDICULOUSLY BAD!

Under a massive guest room remodeling.  I'd say that 3 out of 4 rooms on my 2 nd floor we're torn up and gutted to be redone.  Nowhere prior to reservation was this fact put forth for potential guests.  The A/C in my room was nice and cold, but the compressor may have been the loudest, squekiest, most annoying machine I've ever had in a "business casual" hotel.  Additionally, when I arrived to check in (445pm) ALL DOORS TO LOBBY WERE LOCKED!!   I was thinking...this is sure strange :-(.  But check in was smooth. After taking my bags to my room, I always go get ice.  Ice and vending located in lobby by breakfast dining area.  Again, every door was locked !!!!   No desk clerk in sight.  What the hell ??  I used the in house phone out lobby doors to call front desk....15 rings and no one in sight.  So I drank a warm Pepsi and listened to the WHIR, WHIR, WHIR of the a/c unit.

Then after a late take out meal in my room, I was showering and using the toilet when it began to backup and nearly overflowed with a wad of TP and....well you know.  😱😱. So I call desk to get maintenance or plunger or something....no answer.  WTF !!!   I ended up manufacturing my own little device to unclog the toilet, but was unwilling to use it again.  Nightmare upon nightmare at this Quality Inn.  You've been warned.

Multiple issues....

Arrived at the hotel around 8:00 in the evening.  One person working and the Choice hotel site was down so we could not be checked in.  The guy at the desk was trying hard to get someone to help him.  Had to do all this on the phone because no one else was on site.  I felt so sorry for him.  We waited about 20 minutes and then had to leave for another reason.  Returned later and was greeted by a young girl who was not at all polite.  She admitted that they had overbooked three rooms but gave us one room they had left.  The room was remodeled but was done very poorly.  Unfinished painting, etc.  The next morning the breakfast area closed at 9:30 and again the help was rude.  The place was mostly being remodeled and there was equipment everywhere.  Outside was so dirty and full of cigarette butts on the walkways.  We have never stayed at a more filthy hotel with no one we interacted with was remotely nice.  I cannot think of anything nice to even say.  I would never stay in this hotel in the future.

Worst hotel stay I've ever experienced.

First off, I felt really bad for the person working the front desk the morning we were checking out. She said the hotel was fully booked, yet she was along working the front desk, keeping the continental breakfast stocked and also handling guest needs inside their rooms. She was trying her best, but just couldn't keep up. 

Our room was not up to a basic "okay" standard. The cable box was disconnected when we arrived and I had to put it back together. No big deal, but annoying. The fridge was stuck on the coldest setting so our food froze. The paint was peeling off all the door frames and molding. The bath tub was dirty, so we did not use it. There was a straw and trash under the bed. The complimentary lotion was half used before we arrived. And the worst thing, the toilet wasn't mounted on the floor properly. My 4 year old would sit on it and the whole thing would shift from side to side and pound down on the ground. You can imagine when a full grown adult sat on it. 

Anyway, we will not return. We only stayed here because the normal hotel we stayed at was booked. I will not be coming back. 

Not Worth It, Even For The Price

I'm sure that after the remodeling is complete it will be very nice. The breakfast was fairly marginal, I've had better. Location was convenient for our purposes. The mall nearby seems to be in decline, which has affected the motel. 

Modest motel 

There were ZERO, I repeat ZERO employees working. Called corporate to try to remedy problem & got nowhere. Left messages, no one called back. My husband walked the property & there were no employees to be found. We couldn’t get towels, soap, etc. had to leave in order to get ready somewhere else. Supposed to have continental breakfast. There was none. HORRIBLE experience. On day of check out came back & finally found assistant manager & was told our concerns didn’t matter because they were in process of selling the property anyway. Ridiculous. 

So bad had to leave & stay somewhere else

After a long flight, we headed straight for Wickenburg. The Ramada is well on the way, Walmart is nearby for first purchases, the mall is nearby. Good motel standard, breakfast enjoyable (Continental), rooms clean and okay, what more do you want.

The Hotel Serene

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