Name: Quality Inn
Address: 101 Vfw Ave, Grasonville, Grasonville, Grasonville, MD 21638, United States of America
Rating: 7

Computer

Air conditioning

24-hour reception

Smoking areas

Smoke-free property

Newspapers

General

Fridge

Cable TV

Shower/Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Safe-deposit box

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Vending machine

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Fishing

Recreation

Free parking

Parking nearby

Parking

Swimming pool

Indoor Pool

Outdoor pool

Seasonal outdoor swimming pool

Pool and beach

Golf сourse (within 3 km)

Sports

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Baltimore/Wash International Thurgood Marshall Airport

Andrews AFB

Quality Inn

Grasonville

I am familiar with this facility having lived on the Eastern Shore for 50 years.  I remember when it was completely redone in the past several years and that is why we chose to stay there.
What we were not prepared for is that it did not have an elevator only a staircase to the second floor.  This would be hard for anyone with mobility issues.  Of course, they have disability rooms, but not everyone requests them.
Second is the renovation results.  When you enter the room it is very attractive with new furnishings, linens, electronics, etc.
Then there is the bathroom.  I guess they would consider it updated but most customers would not.  There is the original pocket door which does not work correctly, and then the shower.  That is no doubt original with the original handles which are far from clean.  There is virtually no water pressure nor hot water.

The breakfast area consists of three small tables, and though the food is very nice you truly have to eat and run some that someone else can possibly get a set.

Considering that this is such a popular spot for the summer season, and the prices follow resort pricing, that more was not done to restore the property.

Very nice staff but not for anyone with mobiity issues

I would sleep in my car before I stayed in this hotel again. Was charged a super high price ( I have stayed in choice hotels all over the US and have never disappointed with them) but this was  a negative star room. It smelled like stale cigarette smoke, so you couldn't leave the heat/ac unit on. The bathroom door was a pocket door that didn't close and the overall condition was just a run down rat hole.  After a bad night sleep I couldn't wait to get out of the place.

Complete Rip Off

I generally will not complain about a place but this location I am disgraced by and the staff, mainly the GM that could not even call and handle the situation.  It appears he comes in “when he feels like it” according to Happy the late shift front desk person.  I was in the area and was tired and decided it would be best to stay the night.  I found this hotel and from the parking lot went into booking.com and made a reservation for that night which was the 28th of September.  I went in and Happy the front desk person said my reservation was not until the following day, I explained to him I just booked this and I definitely chose Sunday the 28th and not Monday the 29th.  I said ok, obviously there was an error can you just do tonight instead of it’s more I’ll be happy to pay.  He said call booking.com and they can change it since it was a no cancellation reservation.  I immediately called them and they called the hotel and Happy said “i can’t authorize it”.  I go back in the hotel and Happy tells me I can make a new reservation for that night and tomorrow the GM will take care of the error.  The following morning I went down and the GM OR ANY ‘manager was not present but happy assured me again the GM will handle this. I called multiple that day and the GM was never there and all I got was we can’t refund you go through booking.com. Once again I called booking.com right after I called the hotel and booking contacted the hotel and magically the GM said we will not refund it.  I paid for two nights and stayed one.  

This is a disgrace.  I have contacted corporate and they are trying to resolve this.

Horrible Service

Very old and dilapidated. Nobody at the front desk, carpets are dirty. Box’s piled in lobby area. Rooms are very small. I had to fix the screen and secure the window myself, where the room was broken into previously. Worst hotel I’ve been too in years. I wish I bought a tent to stay in instead of this dump. Run away from here quick.

Do stay here

For the last three years I have stayed here when I visit family at the Marina but this time it was horrible. New owners and room defectiveness made the stay upsetting. I booked a king but somehow Booking changed it to king/queen so I called to verify and the man at front desk told me what I was booked for but would change as the price is the same. But when I arrived the female owner wanted to charge more. This was so upsetting so it started off wrong. Then the next morning the door would not close so they had to relocate me to another room which the air conditioner took six hours to cool down the room. It used to be a great place no more. Plus they wanted $100.00 cash deposit even though I reserved with credit card??

Terrible Hotel

Underwhelming property. Room was clean, but VERY small. Bed and pillows of average comfort. Property was too close to a major highway and noise level constant. Staff was not helpful. Breakfast area poorly laid out and too small - only three tables. Would not stay here again.

More Cons than Pros

Over the years, Ben has developed the idea that one can learn what a guy or company is made of when a little bump in the road comes along better and faster than years of perfect performance.  When Ben and Mrs Too decided to spend a night in Kent Narrows, an area packed with the very best seafood houses in a rural community on the eastern shore of Chesapeake Bay, he booked at this Quality Inn.  When he printed his confirmation, it plainly stated, right from the top, “NO ELEVATOR”.  Oh, my!.  We are both in our eighties, and poor Ben is not quite over his fractured femur.  A call to the hotel, and a brief explanation of our problem brought out the best in the lady at the desk.  In short order, she had cancelled the existing booking and replaced it with one, in her words, guaranteeing a room on the first floor.   All of that despite the fact that the reservation was non-cancellable.  Now how about that for customer service?

We were checked in a little early, and found a perfectly acceptable room in a spic and span building with all of the in room amenities and accouterments one expects in today’s market.

We went out for a nice dinner and came back ready for a good night’s sleep, which is exactly what we got.  The hotel is less than a block off of US Route 50, and carries considerable intercity trucking, but we never heard a sound until morning.  Except for the fact that we can never seem to get used to these big puffy pillows now so prevalent, we could not have asked for more.  Breakfast was buffet style, with waffles, pastry, sausage patties, scrambled eggs, and fresh fruit.  All in all, everything one can expect from a drive-by hotel.

Surprisingly Restful Stay

We were in Grasonville for a Memorial Service and enjoyed the very comfortable beds and friendly service at the Quality Inn.  It was very accessible and the outlet shopping and nearby seafood restaurants were very good.

Very User Friendly Experience

My family and I stayed here recently to attend a wedding.   The room was clean.  The beds were comfortable.  The bathrooms seem to have been recently remodeled.   The shower door was a little weird as it pushed in instead of pulled out.  There wasn’t a lot of room to maneuver in there.  Continental breakfast was complimentary and the usual.  There weren’t a lot of places to sit.  This is an older property, but it was in good shape.  The staff were friendly.  There was a small  outside pool that was still open in late September. 

Good location.  Clean room. 

Our room smelled horrible, very moldy and damp.  The rooms are very small and extremely over priced for the size.  I complained that the bottom of my bed looked like it had been thrown up on and just wiped but nothing was done about it.  I am going to disinfect all of our belongings when I get home.  The hotel is very poorly maintained.  Pool area was very dirty ,chairs look like they have never been cleaned. My daughter cut her foot on something in the pool. 
Please don't call that breakfast, they serve microwaved egg mix and terrible looking instant breakfast sausage.  I asked for a boiled or fried egg and was advised that they do not buy fresh eggs at all.  The breakfast area is also very dirty.  The young housekeeper that was working on Saturday August 31st and Sunday September 1st was the most pleasant part of our experience.  She was very friendly as were the front desk staff.  The hotel is nasty but they have great staff. I will never stay here again..... and definitely regret spending $500 for 2 nights!  

Quality Inn

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