Name: Gold Star Inn & Suites
Address: 605 Gold Star Highway, Groton, Groton, Groton, CT 06340, United States of America
Rating: 5

Computer

24-hour reception

Smoking areas

Television in lobby

General

Room service

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Services and amenities

Restaurant

Vending machine

Meals

Free Wi-Fi

Internet

Barbecue grill(s)

Recreation

Free parking

Parking

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Groton-New London Airport

East Hampton Airport

Gold Star Inn & Suites

Groton

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The only positive this I can say is the room had plenty of room. I can deal with an outdated dirty room, but when I pay for something I expect it. I paid for a jacuzzi room and got a room with a small whirlpool tub. Definitely not the picture of the room I chose. That's what I get for paying in full non refundable. Now I see why that was. Customers do yourself a favor and spend the extra money to not stay here, it's worth the extra money to  get what you pay for.

I did not get what I paid for

The balcony was run down. The windows did not have screens. The sliding doors to the balcony did have screens but they were torn in several places. The coffee table was in poor shape and needs to be replaced. One of the chairs in the living room area had several burn holes in them. Both of the bath towels were disgusting looking. They were stained with what looked like blood!! I was very disappointed that one of the jets in the whirlpool tub in our room was broken. There was a TV in the living room and bed area but only one TV remote. There is free internet but it only worked somewhat in the bathroom! The room was large as we got a king suite. That is the only thing that seemed to be true of the booking. I would not stay here again.

Do not reserve a room here!

AVOID THIS PLACE AT ALL COSTS!!!!!! This rancid hotel is $49 at most.  Absolutely disgusting!! The sidewalk are broken up and unsafe.  Upon entering the bldg is a foul stench and it just proceeds to get worse.  Rooms are filthy with appliances older than me that barely work.  Furniture is ripped and stained. Sheets and towels are stained and ripped.  This place hasnt has a good cleaning on ages. The smell is overwhelming and putrid!!!! Staff is unhelpful and has no regard for the customers. 

AVOID THIS PLACE!!!!!!

This place is 100% outdated and not maintained well. The carpets were tacky, so don’t walk around barefoot in the room. Ripped blankets, possible blood on the wall by the sink, and the A/C did not work at all. It was a miserable, hot night. No one even showered because the shower was very questionable and looked worse than the showers in a college dorm.

Stay away

This hotel was excellent. The hotel room was spacious, nicely furnished, comfortable and quiet.  The hotel and room were very clean.  There was a lovely flower garden along the entrance walk.  The staff were very helpful.  The room was great value for the price.  As a woman traveling alone, I felt very safe. I would stay here again.

Wonderful place to stay

The staff does not communicate well at all.  I had to stay in Groton for a few weeks from a business trip (stuck here since COVID-19) and asked for folio/receipt of entire stay.  Each week I asked for receipt and was assured I would receive at final check out.  Well, after a few weeks, I checked out and because of my payment methods (even though the room was under my name), they refused to give the folio/receipt in order for me to submit my business expense report. WHY?!?!??
HEATER was cold air only (even after hard reset), faucet leaked and soaked floor, microvave from the 70's, cobwebs.  Staff repaired faucet but insisted heater was working fine. Not sure how that conclusion was at all possible.  I bought a small heater at walmart.
Cleaning services, while they did not speak English at all, were polite but murderous to obtain towels and toilet paper.  They do not actually "clean" especially in light of COVID-19.  Don't touch anything in lobby.
Walls are paper thin, so you hear doors slam, the drug deals and assaults/abuse next door! (NO LIE).
Only reprieve is that location is good. Stop&Shop, Walmart, gas, pizza/sub shop and park nearby as well as major and minor highways.
Laundry in basement (it's a scenario out of a horror movie, but they work!)
Weekly rate (direct from hotel) is much cheaper than daily rate posted on travel  sites.
Free WIFI but horrible signal.
VERY large rooms (ie versus nearby Windsor or Flagship).

There is a reason for the bad reviews, including this one....

I had stayed here many times in the past under previous ownership.  Since the new owners took over it has become a very poorly kept place to stay. It shouldn't pass inspection.  There are fire hazards, safety issues with children & even ROACHES. How can the owners live there like that? I had read a review dated 4 months prior to my most recent stay there of roaches but I didn't know how seriously to take it & if there were roaches I figured the owners would have taken care of the problem since they wouldn't want a bad review especially one like that.  Well I stayed in the 1st room on the right & to the right of the lobby.  I came back very late one night when I turned on the light I saw roaches scurrying around on my exercise mat on the floor.  I was appauled.  I managed to kill one and at 3am I rang the front desk bell and placed the roach on the desk and told them I found this one of many in my room.  And he replied "Well do you want another room?" No I didn't want to have to move all of my stuff to another room at 3am & then have the same problem. I expected him to refund my room but he did not.  I slept with the lights on the rest of the night & moved all of my belongings high up in the closet.

Roaches still live here

There was no coffee maker in room.  Supposed to be in lobby but was not there either.  We had a suite, but there was no a/c or TV in the living room part.  Windows would not open.   Decent area, but desk staff sat behind plexiglass screen with hole to pass papers through. Price did not reflect lack of services.   Would not recommend.

Needs serious updating.

We needed to find a hotel for the night in a span of an hour and the Golden Star Inn was available. It gave me a camping vibe which I loved. Rooms were spacious but need to be upgraded. Comfortable for the evening.

Good location

This was once a nice hotel, but has become very dated and in some disrepair. But for a one night stay to go to nearby casinos, was OK. Large rooms and in a quiet neighborhood. There are other hotel chains nearby that for a similar price are more up-to-date.

Gold Star Inn & Suites

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