Name: InTown Suites Extended Stay Select New Orleans LA - Harvey
Address: 1101 Manhattan Blvd, Harvey, Harvey, Harvey, LA 70058, United States of America
Rating: 3

Air conditioning

Elevator/lift

Smoke-free property

Heating

General

Non-smoking rooms

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Internet

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Lakefront Airport

Louis Armstrong New Orleans International Airport

InTown Suites Extended Stay Select New Orleans LA - Harvey

Harvey

I am a regular customer of Specsavers in Bishopgate since 2012 and I always found all the staff very kind and professional at the same time.
Francine, Marcus and all the opticians and other doctors whose I don’t remember their names they were always very polite, attentive and professional.
I will give 5stars to all of them.

This afternoon, at around 14.30 I went to re-order my contact lenses.

When I stepped into the door a new receptionist shouted at me: “YOU Ok”?

I DO NOT THINK THIS IS THE NEW GREETING ETIQUETTE AT SPECSAVERS BISHOPGATE!

At least, to be grammatically correct, she should have said : “are you ok”?

She didn’t know how to say :”GOOD AFTERNOON”?

She was also very rude and annoyed when she had to re-order my contact lenses…

I understand that not everyone likes to work with the general public but this new receptionist is not going to maintain or improve your amazing customer service!

When I left she barely said goodbye without a smile, but ready to shout to the new customer who was stepping in : “YOU OK”?

“YOU  OK”?

I think this place has potential. First problem is the staff. Second problem is the rooms, but I will say that I seen new furniture being delivered. And lastly, price fairness. The problem with the staff is they told me I would have buy extra toilet paper. Never went to a hotel that said that. So I guess they must be taking boxes of toilet paper home or selling the toilet paper on Amazon. But if a hotel is cutting back on essentials then that hotel should cut back on the price. Give the customer what they pay for or a discounted price.

BURN IT DOWN, AND START OVER!!!

Previous message on November 14:

Good afternoon, I am a controller for a construction company here in New Orleans, and I handle all bookings for our company for employees working in the area. I had a very unpleasant experience with the front desk girl at the Harvey location today when I called in to make sure one of our employees was checked in properly. The said employee was denied entry to his room. I booked a new hotel reservation for him on Hotels.com and the reservation was fully paid for. When I called in to check on the issue at 2:51PM on November 14, 2019, the front desk agent (who I do not know the name) answered the phone. After telling her I was calling to check on a hotel reservation for Devon Bailey, she told me the "card needs to be punched in, in order for the system to confirm his reservation". I was quite confused and told her, "I'm sorry, I have no idea what you are talking about". She proceeds to tell me, "Oh, you know exactly what I'm talking about". Her tone was unacceptable. Still not understanding what she was talking about, I asked her to clarify. She told me the hotel just switched to a new system and requires the full 16-digit card number used to book the hotel to be punched in or the physical card has to be on site to viewed. This is the first time I have heard of this, so I explained to her that it was booked under hotels.com, so nothing else should be required. After much debate, I finally gave in to her demands and asked her if I can provide her the card information over the phone since I was the one making the reservation. She then turns to the computer and began the check in process again without taking down my 16 digit card number and was able to run the reservation through. Without any apologies for the confusion she had caused and turning my guest away, she ended the call. 

I'm very disappointed in the way she handled what happened. One, my employee was turned away and refused entry to his room (which we had also booked prior on Hotels.com) and 2. the attitude she had when handling my inquiries was unacceptable for a service industry staff. 

I am writing to let you know the type of staff you are employing and an opportunity to make any changes necessary to help your business grow. 

--------------------------------------------------------------------------------------------------------------------

Another update today on November 21.

 For the sake of convenience, I rebooked the same hotel for onother 7 nights and his room was extended for another 7 nights so that he does not have to move all his things to another hotel. The same front desk girl locked my guy out of his room and he called us again. I called the hotel and she told me he's been put in his room and when I asked why there is always issues with him, she hung up on me. I called again to request to speak with the manager, she asked me rudely, ''why?!" and told me that there's no manager in today. I don't know how if it is accurate. She did give me an email address for the manager but I don't know how true that is. Again, same attitude and issues and the hotel made no attempt to contact me regarding the previous email.

Fire that front desk girl!

Terrible Smell. Cockroaches. Filthy bathroom. No change of towels or even toilet paper. 
Zero insulation. You could hear the next door client breathing.
Noisy Fridge. 
Stains all over the place. 
This place is unhealthy.

Worst than Horrible

basic place to stay at reasonable rates.  price isnt everything , but dont have high expectations at he lower end of the cost range. that said, this place is worthy of consideration...clean, nice staff, safe. 

good for the price

I had a reservation at this location from March 2 to March 6 of 2019 my room was completely dirty Upon walking in the room there was an overwhelming odor of cigarettes smokes pots and stains everywhere on beds and carpet walls  were filthy bathroom Completely unsanitary cigarette ashes everywhere dead roaches under the sink and roaches all over the sink dead roaches in the kitchen cabinets Me and my party did not lay our heads in that room after we seen the roaches we completely packed are things and left immediately but Unfortunately for us the hotel is not willing to give us a full refund  i’ve been contacting or trying to get a hold of the corporate office I did left numerous of emails and still no one has tried to get in contact with me and there’s been over a week now I have videos and photos of the room and roaches for anyone reading this review stay away from that hotel no stay away from this hotel chain!!!
STAY AWAY ROACH INFESTED!!

Stay away roach infested

booked a room for 10 days almost 3 months in advance by using their website. got a call a week later cancelling our reservation.  the people currently in the room 'decided to stay'. ??? they didn't have any other rooms available??? but 4 weeks later, you can still book a room on their webpage!!!   they would NOT honour our 'confrimation'.  they said all confirmations are just 'courtesy confirmations' and can be cancelled at any time!!!!!

cancelled our reservation

This is the worst place to stay in. They checked me out of my room one night earlier while i am not in my room. They yhrow my stuff in the dumpster. The stuff is very rude and the manager is very rude himself. Unorganized stuff.
The room was in bad condition; no towels and no paper towels or soap

Not recommended

I know there are a lot of negative comments about this place, but I don't see all the negatives.  Of course I haven't had the chance to stay in every room, but I have stayed in at least five different ones dating back to 2015.  So far, I have not had any major complaints to share.  Sure this isn't a 5 star hotel, but the rooms are clean, the staff is very polite (especially Sidney at the front desk), and the surrounding community, although can seem threatening, is relatively safe.  I have drive both my new Ford F-150 and my precious Jaguar to this place and haven't had a problem yet.  All I am saying is that if you are looking for 5 star accommodations, then look elsewhere.  But if you are looking for a decent place to stay at a reasonable price, then look no further.  This hotel is close to everything and it takes only 7 minutes to get to down town New Orleans.  Yes, I actually tested the travel time.

PRETTY DECENT PLACE TO STAY

They tell you on their website and even on the brochures in the check in office that they have full sized fridges, but they don't. The girl at the register just said,"I don't know why they said that". The kitchen and all the furnishings are about to fall apart. The mini fridge has rusted grates. There are holes in the walls and some of the furniture that has had no attempt to repair. When I got in the fire alarm was beeping, a lady came down and hit the "silence" button. Around 10pm it started again, of course the office was closed, it's always closed, I called the number given and was told I would have to take care of it myself, she would try to reach maintenance, now it's morning and no maint. Like their website,and brochures, it's all a lie. Also they only clean one day a week, but only give you two washcloths, am I only supposed to shower twice a week? Yuck.

InTown Suites Extended Stay Select New Orleans LA - Harvey

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