Name: Pagoda Hilo Bay
Address: 121 Banyan Drive, Hilo, Hilo, Hilo, 96720, United States of America
Rating: 4

Location

Wailoa River State Recreation Area

Keaukaha Beach Park

Hilo International Airport

Pagoda Hilo Bay

Hilo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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14-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

First I want to say this place is not the fault of people who work here.
I have had to stay here as I was looking to purchase a home in Hilo and have a pet. No AC, very dirty. But today (for at least the fourth time ) there is no hot water, the elevators are broken, the pool is closed, and it's frankly scary. The owners (as far as I can tell it is owned by Aqua Hotel chain) should be ashamed. Actually they should be sued. 
Don't even think about it.

They should pay the guest

I reserved a room here June 2021. It was the most disgusting room/hallways I have seen in a hotel before. Choose to lose my room payment  and stay somewhere else. The pictures do not accurately reflect the room I got. Deceptive / false advertising. Disgusting hotel. Reserve here at your own risk. It is a good location but be prepared for what you see you when you open the door. Wish I had taken photos before I left so you could see how  the pictures advertised look nothing like the real room. The only reason I can see to give one star is that you can’t give negative stars.

3rd world ghetto

The staff is off at 3pm and I had to get my key from a lockbox. When you drive upto this hotel, it seriously looks like a crack hotel. Everything looks rusty and old. Cigarettes smoke fills the hallways. No ac and have to use a ceiling fan. They it’s too hot and leave the windows open this filling your room with mosquitos. I went to do my standard check of the pillows and sheets and sure enough there was bed bugs. I immediately called a friend to come pick me up and slept on their couch. The next day when they opened at 8am with someone I went back as I forgot my charger. I showed her the pics and she said she just started there and thinks the place is disgusting. I went upto the room to grab my charger and snapped new pics of the even more bed bugs that were there. She took my number and said the manager would call which no one did and booking can’t get my money back even though I did let even sleep there. Do not book a room here!!!

Bed Bugs!!!

We planned to spend a night here, but when we arrived, the horror that awaited us was almost beyond description.  My wife and I have travelled the world, and have stayed in a wide variety of accommodations, but this is the first time we simply could not spend even one night.  It was filthy dirty, smelled strongly of cigarette smoke, the dirty walls were pockmarked with holes, there was hair in the shower and refrigerator. Apparently, this property is also a flophouse for low income folks as well.  There was no lack of dodgy characters on the property, and the room across the hall appeared to have had its door kicked in at some point.   Run screaming from this place

This property should be torn down.

The Pagoda Hilo Bay is a sad dilapidated unkept property. It is nowhere near a two star hotel.  Giving it one star is a stretch.  There are a number of negative adjectives and descriptions that other people have posted, and they are mostly a true and accurate description of our experience staying at the Pagoda Hilo Bay as well. 
Unkept property: dirty building that needs pressure wash and paint job,  old slow sketchy elevator with broken buttons, rusty stairwells,  dingy dark hallways with old dirty stained carpeting,  cheap household lock on the front door,  no deadbolt lock or other secondary secure lock,  old unevenly painted walls with water stains,  dusty old fixtures,  no air conditioner (just cheap fan), no TV remote (rabbit ears antenna), no headboard,  no coffee maker,  no ice bucket or ice machine,  just overall unsterile feel. 
There are semi-trailers in the parking lot used for supplies/ storage.  Boarded up eyesore restaurant facility adjacent. 
The bed,  linens and in room carpet seemed clean.  Thank goodness.  Front desk staff was friendly and cordial. 
Note: This room was booked through Marketing Concepts (Newbury Park, CA) with their free “PROMO” voucher. Upgrade hotel change from their “PROMO” voucher would essentially be full price or minor discounted accommodation.

Not a two star.  Unsterile

Dirty - old building, cockroaches, dirty towels - avoid as much as possible. Shady individuals hanging around. Should probably be closed / not suitable for business. Staff does not care, manager unavailable.

Should probably not remain open / Avoid

I don’t know how we landed in this hotel with our tour group but this was an experience we will never forget! And believe me i’ve been to rustic chic places around the world, but this is a whole different ball game. The hallways are so scary that I thought I was going to walk over a dead body any second and the stink of urine and fried rotten food is everywhere. The elevators are filthy and have the glamour of a homeless shelter or the projects. I was scared for my life when I shared the elevator with a frightening junkie woman who kept cursing and looking me up and down. The room has no fridge, no air conditioner and no latch on the window balcony so it was terribly hot and we couldn’t keep the balcony door open because of safety concerns. I would not be surprised if some rooms are rented by the hour (you know what I mean). On the positive side - the showers worked!!!! The guy in the reception was really nice and the place is located on a beautiful street - Banyan drive.

Omg somewhere between a halfway house and a homeless shelter

Horrible place from the git-go. Management not on duty during hours my rentor wrote available. Very shady looking individuals hanging around building & hallways, no security, easy access thru garage. Entranceway flooded. 1st Elevators only worked to some floors, have to take 2nd elevator. Hallways dead & semi dead with roaches probably from urine smells. Condo was full of mold, balcony covered in mold & fungus. Locks broken. Hair and dirt covered everything including inside moldy refrigerator. This building needs to be condemned. Absentee owners being cheated by management and housekeeping. Nearby hotels are lower per day once you add in the condo's rental/cleaning fees. 

WARNING! Do Not Stay Here

Rented our room through airbnb and "quaint" this building was not. Everything about this building was decrepit and disgusting and in my opinion, should be condemned.  
The check-in was a joke,  cursory check in at best, barely glanced at id and didn't even write down license plate info. Parking is first come, first served.

The elevator is the sketchiest elevator I have been on, morgue style door and the interior of the elevator had us standing in center of the elevator in fear that if we touched the walls, we would contract a disease and I found myself praying for the decrepit thing to not break down.The light outside of the elevator kept flickering and the dingy hallway helped play every horror theme song I have ever heard play in my head.
The sketchy hallway to get to our room reminded me of the scene from Poltergeist where the hallway goes on for miles. The rank smell was enough to almost make your eyes water. The neighboring doors leading to our room had peeling paint and one was even missing part of its frame. 

The only great thing about this building is that the water is HOT and our room was clean.

There have been damn near no renovations since this building was built and the interior rooms still have the original appliances and mechanisms for various appliances around the room. 

Even if I got a two week free stay at this location I wouldn't take it.

You get what you paid for and I learned never again.

Thought I rented a room in a drug addicted projects

The ironic part about this is the property is called Country Club and could not be further than what a country club is. The only nice thing about this place is the street that its on. Banyan Drive is so lovely, I just wish I would have done better research and stayed in one of the other hotels on the drive. I booked this through Airbnb, so this review is partly about the property and about the privately owned unit that we stayed in. The check in process was simple, we did not have to wait on line like some other people. As soon as we started walking up the stairs we were like 'what the hell is this place'. I have never been in such a rundown disgusting place in my life. I am not a picky person by any means, I try to make the best out of every bad situation but I just couldn't with this place. Everything is so dirty and rusty, the hallway was actually kinda scary. Thank god my husband found a shortcut near our room so we didn't have to walk through the dank hallway. Although this shortcut was just as disgusting, we were afraid to touch the doors to push them open. The elevator did not work for the 2 days that we were there, we were only on the 2nd floor so it was no problem. 
It seems like most of the units are occupied by residents or privately owned. The unit we stayed in was on the 2nd floor overlooking the pool, it did have a water view which was why I picked it. We walked into the unit and the bed was unmade, dirty dishes were in the sink and towels were in a heap on the floor. Clearly it had not been cleaned since the last person had stayed there. This was the fault of the owner and not the hotel. I called her, her cleaning lady came and cleaned the room. The room itself was covered in a layer of dust, everything just skeeved me out. I had a hard time even eating there, I didn't know where to look or sit. We were almost afraid to sleep in the bed but we had no choice ( the upside was it was comfortable). We hardly spent anytime in the room, this upset us as we like to enjoy where we are staying. Thank god, it was only for 2 days. The last morning I opened the utensil drawer and there was a large roach in there. If I had seen that on the first day, I don't know that we would have stayed. We tried not to let this experience dampen our time in Hilo, but it was hard. Hilo is a beautiful place and I cannot wait to go back but I will never go near this hotel again.

Pagoda Hilo Bay

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