Name: Signature Inn Houston Galleria
Address: 9041 Westheimer Rd, Houston, Houston, Houston, TX 77063, United States of America
Rating: 3

Computer

24-hour reception

Smoke-free property

Gift shop

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Luggage storage

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Free parking

Parking nearby

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Sugar Land Regional Airport

William P. Hobby Airport

George Bush Intercontinental Airport

Baytown Airport

Signature Inn Houston Galleria

Houston

Roaches on my bed  and bathroom , mattress and pillow had stains on them, my reservation kept getting cancelled without my consent and I was told it was an error, barely got directions to my room, staff was not very helpful in the beginning , room and tv looks extremely outdated . Wifi did not work at all. , it looks like a hotel in a abandoned building. My advice , pay per day with cash just Incase , because the customer service and front desk seem to not communicate very easily, and make sure you ask for a receipt. The front desk never picks up the phone .

Horrible experience

I’ll try my best to use very small words so my review is accepted. This place is not nice. They do not treat you nice. The rooms are not nice. The employees are not nice. The driveway is not nice as well.

Bad bad place

Aweful!!! It's a RIP off cash only deposit,  so he can take your cash. Charges $20 for a dirty towel. He checks the room before you leave. Room service was afraid to even talk to him. This is a disgusting place to stay, if you can't find it... It wasn't meant to be!!!

Never again

The rooms are very neat and clean, big and spacious. The food is also great in the restaurant. The best thing about this place is the customer support they are very very helpful in that terms. Overall, this is great place to stay in.

Great Place

Very friendly front desk clerks, happy with amenities for the price of room rate, very good king beds and suites. This good choice hotel on this road, close to the galleria mall and West chase as well. Most Hotels in the area are daily rate of $150 + Tax , so it is very economic for family.

we had great stay , quite place and economic rate

Luckily I did not stay here and I really should have read the reviews before trying to book a room. I reserved it online because I thought it was going to be near the galleria area due to its name and I was sold on the price. Once I got to the hotel I noticed a bunch of drunks walking around and I was scared to get out of my car. I made the move into the front office and told the clerk that I had a reservation and he just bluntly told me that we don’t have any rooms left. As I was about to walk away he said well we don’t have any clean rooms left since our housekeepers don’t work on the weekends but let me see what I can do for you. This guy was actually going to rent out a dirty room for me. I left. That’s disgusting

Dirty room

I had to run out of that horrible place because of an allergic reaction to how indecent it was, asking them to return the second night I had booked and they didn't, looking somewhere else before this and if they have no other option to sleep in the vehicle, it's better.

Worse impossible 

El Sr. that I understand is the owner is a disaster. He walks around barefoot, in a bad mood, talking and not responding. The hotel conditions are intermediate to suitcase. The super poor breakfast and we appeared cockroaches in the room.

Disaster is disaster.

Dirt, bugs, shady characters in the parking lot and noise that goes all night are the norm here.  The rooms are not cleaned from day to day and the smell of the trash not picked up each day is too much to tolerate. There are simply no reasons to stay here if you have another option.

If you like bug filled rooms in a dangerous area then you have found the place!

Arrived and immediately felt like I was going to be mugged, robbed, or have my Goldwing stolen or vandalised. The neighbourhood is infested with drunks, druggies, pimps and hookers!! Got to my room dog tired from riding all day and the front of the AC unit is on the floor and it won't turn on. They moved me to another room after a few sighs and groans as if I was bothering them!! Room 2 the door does not lock and the lights won't turn on!  Room 3, the lights, 3 of 6 went on so I "moved in". Once in I immediately ran out to get something to eat my plan was to eat, shower and get straight to bed, even though it was only 8 PM I was spent. After eating I went back to the room and moving slower now began to notice things, like the cigarette burn holes in the bed spreads and blankets, the ceiling was covered in dust clumps from the AC blowing on it, one of the 3 lights that was not working had no bulb in it, the phone plug was pulled out and would not stay inserted in the phone as someone broke the lock tab off it, the small coffee maker looked as if it had been used to strain used motor oil, if noticed chunks of dog food on the floor and 3 slices of pepperoni, (I did not have any pepperoni for dinner and was not traveling with a dog!), the small metal storage cabinet on the wall had drippings of the same oily substance that was in and on the coffee maker. At this point I stopped looking and decided that as exhausted as I was I just needed to shower and go to bed and get up early and get out of there!! I got my clothes, razor, and toiletries and walked into the bathroom. Pulling the shower curtain back to turn on the water, I was met by a cockroach and his companion crawling out of the tub drain!! So much for my shower!! When I turned to get my camera to capture the moment of our introduction I saw 5 more of the roaches relatives, in varying degrees of decay on the floor next to the fridge, and under the fridge door. I photographed Mr and Mrs roach in the tub before sending them both to the great beyond them proceeded to take pics of the "crime" scene with the 5 dead relatives of the aforementioned and now themselves deceased Mr and Mrs roach. I then took pics of everything else I have mentioned. Without a shower I lay down on top of the bed to try and get some sleep. Every time I closed my eyes and started to drift off, I would see Mr and Mrs roach making their approach and introduction from the tub drain!! 2 hours was all I got at the most, between the sirens, the argument in the parking lot between the hooker and her John or pimp, the 2 druggies in the room opposite mine arguing about some missing rocks and the nightly neighbourhood party at 1 AM in the alley next door!!  I was up and out before sunrise and immediately called Choice and filed a complaint complete with an email with pictures attached, especially of the roach family, dead and alive. All I can say is DO NOT EVEN CONSIDER STAYING AT THIS HOTEL!! OH yeah, almost forgot, the swimming pool was filled with green water!! Fresh water, not salt water and when the underwater lights came on after dark, I could see the water was literally green!! So, take or don't take my advice, but if you decide to stay here, make sure your will is signed and compete you have some roach motels with you and be prepared not to get any sleep at all. And leave your bathing suit at home, you would most likely contract a disease from swimming in this water!! Hope I was able to help and prevent someone else from having to love the Hell night I did.

Signature Inn Houston Galleria

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment